Samsung DMT800RHB User Manual

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Samsung Electronics America
May 2011 Volume 5, Issue 5 Home Appliances Newsletter
Inside this issue:
Your source for service information
SPSN Update 1
Are You Checking the
Water Level Sensors
Correctly?
2
GSPN Updates 3
Diagnosing a Micro-
wave Oven Rectifier
Correctly with a Digi-
tal Multi-meter
4
Refrigerator Drawer
Timing
6
Icemaker Trouble-
shooting
7
Is It the Main Board
or the C-Fan Motor?
9
The WF 210
“ds” (Door Switch)
Error Code
10
Washer Vibration and
Noise
12
Diagnosing and Re-
pairing the Control
Panel on the DMT800
Dishwasher
14
2011 RTC Home Ap-
pliance Training
17
SPSN Update
Karen Tillery
Service Marketing, Senior Staff
April has been a big month for the Sam-
sung Product Support Network! For con-
sumers, we’ve created dozens of How-To
videos. These include eight Smart Hub/
Smart TV videos and six HDTV Trouble-
shooting titles, with more to come. We’ve
also released videos on some of Sam-
sung’s new digital cameras including the
SH100 and ST700 models. Our new Keep
It Simple show now includes special ac-
cessory segments. So far, we’ve had spe-
cial segments dedicated to Q10 HD Cam-
corder accessories, the full QWERTY Re-
mote Control for TVs, and the SPSN Sam-
sung Mobile App. Consumers can also
troubleshoot their Samsung PCs with our
new Samsung Recovery Solution How-To
videos.
And that’s just consumer content! For in-
ternal technical training, SPSN is putting
the finishing touches on over fifty helpful
How-To training videos for Home Appli-
ances and the Television Certification pro-
gram. This is part of an initiative to reduce
damage claims and improve customer ser-
vice. We’ve also prepared three PC train-
ing videos and shot a Live Training show
on printers, more specifically, a review of
SWS 2.0 for the current A3 printer line of
products.
In addition to all that, we still broadcast our
LIVE show, Keep It Simple, every Thurs-
day at 4:30pm EST covering a wide range
of your favorite Samsung Products. We
take live viewer questions and even fea-
ture special guests, so make sure to log on
to www.samsung.com/spsn to watch! You
can also check out our SPSN Mobile App
on your Android device and download our
SPSTV App from Samsung Apps for ac-
cess to our entire library of videos and live
shows.
Samsung Tech Talk
Left: A still from the Mobile App
Live show.
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Summary of Contents

Page 1 - Samsung Tech Talk

Samsung Electronics America May 2011 Volume 5, Issue 5 Home Appliances Newsletter Inside this issue: Your source for service information SPSN Update

Page 2

Page 10 Volume 5, Issue 5 Home Appliances Newsletter Samsung Tech Talk The WF210 “ds” (door switch) Error Code Louis Picchione Assistant Mana

Page 3 - GSPN Updates

The WF210 “ds” (door switch) Error Code continued Page 11 Volume 5, Issue 5 Home Appliances Newsletter Samsung Tech Talk Checking the Door L

Page 4

Page 12 Volume 5, Issue 5 Home Appliances Newsletter Samsung Tech Talk Washer Vibration and Noise Louis Picchione Assistant Manager—HA It is

Page 5 - Please Send Us Your Comments!

The information in this bulletin is published for experienced repair technicians only and is not intended for use by the public. It does not contain

Page 6 - Refrigerator Drawer Timing

Page 14 Volume 5, Issue 5 Home Appliances Newsletter Samsung Tech Talk Diagnosing and Repairing the Control Panel on the DMT800 Dishwasher Ku

Page 7 - Icemaker Troubleshooting

Page 15 Volume 5, Issue 5 Home Appliances Newsletter Samsung Tech Talk Diagnosing and Repairing the Control Panel on the DMT800 Dishwasher co

Page 8

Page 16 Volume 5, Issue 5 Home Appliances Newsletter Samsung Tech Talk Diagnosing and Repairing the Control Panel on the DMT800 Dishwasher On

Page 9

Page 17 Volume 5, Issue 5 Home Appliances Newsletter Samsung Tech Talk Attend in depth, hands-on training at one of our RTCs. You can reserve

Page 10 - Page 10

Page 2 Volume 5, Issue 5 Home Appliances Newsletter Samsung Tech Talk Are you Checking the Water Level Sensors Correctly? Nicholas Webert As

Page 11

Page 3 Volume 5, Issue 5 Home Appliances Newsletter Samsung Tech Talk We encourage you to use our GSPN site to find the latest service bullet

Page 12 - Washer Vibration and Noise

Page 4 Volume 5, Issue 5 Home Appliances Newsletter Samsung Tech Talk Most technicians use digital multi-meters to help them perform their da

Page 13

If the readings you see are the same as described here, the rectifier (diode) is good. If voltage is read in both steps, or if no voltage is read i

Page 14 - DMT800 Dishwasher

Refrigerator Drawer Timing Paul Pieri Trainer—RTSC Page 6 Volume 5, Issue 5 Home Appliances Newsletter Samsung Tech Talk French Door and new

Page 15

Page 7 Volume 5, Issue 5 Home Appliances Newsletter Samsung Tech Talk In the summer months, No Ice or Slow ice production becomes the number

Page 16

Page 8 Volume 5, Issue 5 Home Appliances Newsletter Samsung Tech Talk 5. To check the fill mode manually, initiate a harvest by pressing the

Page 17 - Training

Page 9 Volume 5, Issue 5 Home Appliances Newsletter Samsung Tech Talk The c- (“compressor” – “condenser”, your choice) fan motor on the inver

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