Samsung OfficeServ 7000 Series User Manual

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System Administration Guide
www.samsung.com/bcs
FF EE AA TT UU RR EE SS AA NN DD SS PP EE CC II FF II CC AA TT II OO NN SS
0 Call attendant or system operator
10 + xxx Retrieve parked calls
11 Put calls on and take calls off hold
12 + xxx Retrieve calls on hold at
another station
13 Door lock release
16 + xxx Make speed dial calls
17 Save number and redial it
18 Recall dial tone for new call
19 Last number redial
2xx or 2xxx Extension numbers
3xx or 3xxx Extension numbers
400 Cancel do not disturb
401 Set do not disturb
41 Set message no ring
42 + xxx Cancel message
43 Set/return messages
44 Busy station/line callback
45 Busy station camp-on
46 Set up a conference
47 Enter account code
48 Set programmed station message
49 Send flash to outside line
5xx or 5xxx Station hunt groups
55 + 0 Page internal zone zero
55 + 1 Page internal zone 1
55 + 2 Page internal zone 2
55 + 3 Page internal zone 3
55 + 4 Page internal zone 4
55 + 5 Page external zone 1
55 + 6 Page external zone 2
55 + 7* Page external zone 3
55 + 8* Page external zone 4
55 + 9 Page all external zones
55 + All page
56 Meet me answer
57 Alarm sensor clear
58 DISA alarm clear
59 Walking class of service
600 Cancel all call forwarding
601 + xxx Set forward all calls
602 + xxx Set forward busy
603 + xxx Set forward no answer
604 + xxx Set fwd busy/no answer
605 + xxx Set forward on DD
606 + xxx Set forward follow me
65 Directed call pickup
66 Group call pickup
67 Universal answer
7xx or 7xxx Individual line numbers
8xx Trunk groups
9 Trunk group 9 (local)
The OfficeServ telephone systems have preset (default) feature access codes that use the following
number plan. These codes can be used if a key is not available for the feature you want to use.
Standard telephone users must always dial these codes.
05/07
*External zone 3 and 4 not available on the OfficeServ 7100.
System_Administrator_Guide_Cover.qxp 4/30/2007 3:32 PM Page 1
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Summary of Contents

Page 1 - System Administration Guide

System Administration Guidewww.samsung.com/bcsFF EE AA TT UU RR EE SS AA NN DD SS PP EE CC II FF II CC AA TT II OO NN SS0 Call attendant or syst

Page 2 - SPECIAL FEATURES GUIDE

OfficeServ 100 20 Groups& OfficeServ 7100 (500 through 519) these can be changed to 4 digits ifrequired.To create a backup or relief operator pos

Page 3 - TABLE OF CONTENTS

6NOTE: Outgoing DISA calls are controlled by the dialing class of the station identi-fied by the security code.The DISA line must have disconnect supe

Page 4

NOT VERIFIEDWhen set for this option the user must enter an account code for all outgoing calls,but the account code is not verified against the syste

Page 5

8lines in the other system to make outside calls. Tie line calls can be put on hold,transferred and conferenced in the same manner as are other outsid

Page 6 - ABOUT THIS BOOK

CALLER ID SPECIAL FEATURESNOTE: The Caller ID features below require optional software and/or hard-ware. Please ask your installation and service comp

Page 7

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Page 8 - EXECUTIVE BARGE-IN

TEAR HERECALLER ID SPECIAL FEATURESINVESTIGATEInvestigate allows selected stations with a special class of service to investi-gate any call in progres

Page 9 - IN/OUT OF GROUP

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Page 10

10SYSTEM ADMINISTRATORPROGRAMMINGCUSTOMER LEVEL ACCESSBefore any customer programs can be accessed, you must first open system pro-gramming using the

Page 11 - FORCED ACCOUNT CODES

11CHANGING FEATURE PASSCODEYou can change individual feature passcodes. This program is used to change thepasscodes for several features. These featur

Page 12 - USING THE TIE LINE

SYSTEMADMINISTRATIONANDSPECIAL FEATURES GUIDEforOfficeServ™ 100, OfficeServ™ 500OfficeServ™ 7000 SeriesApril 2007Samsung Telecommunications America re

Page 13 - IN AND OUT ON TIE LINE

12Failure to enter the time using the 24 hour clock will cause the date to change at12:00 P.M. Open customer programming and follow the instructions b

Page 14 - SPECIAL FEATURES

132. Dial the station number OR use the [205] PASSCODEUP and DOWN keys to scroll through PASSCODE:,,,,the keyset numbers and press the right soft key

Page 15

4. Press TRSF to store and exit programming OR press SPK to store and advance to the next programNOTE: Directory information is always 11 characters.D

Page 16 - PROGRAMMING

iDCS / ITP / DS 5000 KEYSETSCOUNT 1 2 3 4 5DIAL 0 < > . ) 0 DIAL 1 space ? , ! 1DIAL 2 A B C @ 2DIAL 3 D E F # 3DIAL 4 G H I $

Page 17

16PROGRAM TRUNK NAMESThis program is used to assign a character name or identification for each C.O. line.You may assign a name of 11 characters long.

Page 18

17PROGRAM STATION GROUP NAMESThis program is used to assign a character name or identification for each stationgroup. You may assign a name 11 charact

Page 19 - SET DATE AND TIME DISPLAY

18PROGRAM SYSTEM SPEED DIAL NUMBERSThe system list starts with 200 numbers and can be increased in blocks of ten.Thesystem may have either 500 or 950

Page 20 - TO DEFAULT

19iDCS KEYSETSDS 5000 SERIES KEYSETSOpen customer programming and follow the instructions below.ACTION DISPLAY1. Press TRSF and then dial 705 SYS SPEE

Page 21 - PROGRAM STATION NAMES

204. Press the F key to toggle to Program SYS SPEED NAMESystem Speed Dial Names, step 3 to 505:enter the name5. Press TRSF to store and exit programm

Page 22

21PROGRAM PERSONAL SPEED DIAL NUMBERS FOR OTHER STATIONSIndividual station users can program their own numbers, but in cases where this isnot practica

Page 23

TABLE OF CONTENTSABOUT THIS BOOK ... 1SPECIAL FEATURESSystem Ring Pla

Page 24 - PROGRAM TRUNK NAMES

22iDCS KEYSETSDS 5000 SERIES KEYSETSOpen customer programming and follow the instructions below.ACTION DISPLAY1. Press TRSF and then dial 105 [201] SP

Page 25 - PROGRAM STATION GROUP NAMES

234. Dial the location number (e.g., 05) OR [205] SPEED DIALpress UP or DOWN to select the location 05: _and press the right soft key to move the curs

Page 26 - 24 BUTTON KEYSET

242. Dial the station number (e.g., 205) OR [205] SPEED NAMEpress UP or DOWN to select the station 00:and press the right soft key to move thecursor3.

Page 27 - Transfer Speaker

25KEYPAD - Used to enter characters.HOLD - Press to clear entry.Open customer programming and follow the instructions below.ACTION DISPLAY1. Press TRS

Page 28

262. Dial the station number (e.g., 205) OR [205]ALM REM(1)press UP or DOWN to select the station HHMM: NOTSETand press the right soft key to move t

Page 29 - NUMBERS FOR OTHER STATIONS

27MANAGING KEY ASSIGNMENTSYou can view station key assignments and add extenders to some of the program-mable keys for easy one touch operation of fre

Page 30

28PROGRAM KEYS UP & DOWN - Select the extension number.KEYPAD - Used to enter extender codes.HOLD - Used to clear the displayed data.Open customer

Page 31 - FOR OTHER STATIONS

29PROGRAMMING ACCOUNT CODESThis program is used to add or change account code entries.PROGRAM KEYS KEYPAD - Used to enter the account code (allowable

Page 32 - MESSAGES

30STATION TIMERSEach station can have five timers customized for them to accommodate stationusers with individual work habits.These timers are as foll

Page 33 - REMINDER WITH MESSAGE

312. Dial the station number (e.g., 205) OR [205] NO ANS FWDpress UP or DOWN key to select the 010 SECstation and press the right soft key OR ORpres

Page 34

SYSTEM ADMINISTRATOR PROGRAMMINGCustomer Level Access ...

Page 35 - MANAGING KEY ASSIGNMENTS

ACTION DISPLAY1. Press TRSF and then dial 728 TRANSLATION:(001)Display shows first entry DIGIT:2. Dial entry number (e.g., 005 or 0005) TRANSLATION:(0

Page 36

HOLIDAYThis program provides the ability to set as many as 20 different holidays.Each hol-iday will override the System Operating Mode for that partic

Page 37 - PROGRAMMING ACCOUNT CODES

34CUSTOMER SET RELOCATION This program is used to swap information associated with two stations. All assign-ments such as trunk ring,station group, st

Page 38 - STATION TIMERS

35CUSTOMER SET RELOCATION ALLOW TABLESingleLineDCS*, DS & iDCS 64 AOMiDCS 8BiDCS 18BiDCS 28BITP-5107SITP-5121DITP-5112LDS5021DDS5014DDS5007SSingle

Page 39 - TRANSLATION TABLE

36SYSTEM MAINTENANCE ALARMSThe OfficeServ 100, OfficeServ 500, and OfficeServ 7000 systems provide a featurethat self-checks for any failures. If a fa

Page 40

N O T E SSystem_Administration_Guide.qxp 4/30/2007 12:56 PM Page 44

Page 41

System Administration Guidewww.samsung.com/bcsFF EE AA TT UU RR EE SS AA NN DD SS PP EE CC II FF II CC AA TT II OO NN SS0 Call attendant or syst

Page 42 - CUSTOMER SET RELOCATION

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Page 43

1ABOUT THIS BOOKThis book contains instructions for special features that every telephone user maynot need to know.The owner can decide who the system

Page 44 - SYSTEM MAINTENANCE

2SPECIAL FEATURESSYSTEM RING PLANSYour system is designed to have a maximum of six different Ring Plans. Each ringplan can be programmed to allow diff

Page 45 - N O T E S

CALLING THE SYSTEM OPERATORAny station that dials 0 will ring its assigned operator. (If tenant service is used,each tenant may have a different opera

Page 46

4When the second or third option is selected the barger will take priority over theline. This means unless you (barger) hang up first, the station or

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