Samsung BD-E6500 User Manual download pdf (Page 55)

07 Appendix

PROBLEM SOLUTION

If you experience other problems. • Go to the contents and find the section of the user manual that contains the

explanations regarding the current problem, and follow the procedure once

again.

• If the problem still cannot be solved, please contact your nearest Samsung

authorized service center.

The picture is noisy or distorted • Make sure that the disc is not dirty or scratched.

• Clean the disc.

No HDMI output. • Check the connection between the TV and the HDMI jack of the player.

• Check if your TV supports 480p, 720p, 1080i or 1080p HDMI input

resolution.

Abnormal HDMI output screen. • If random noise appears on the screen, it means that TV does not support

HDCP (High-bandwidth Digital Content Protection).

AllShare function

I can see folders shared through AllShare,

but I cannot see the files.

• AllShare only shows Video, Photo, and Music files. Other types of files are

not displayed.

The video plays intermittently. • Check if the network is stable.

• Check if the network cable is properly connected and if the network is not

overloaded.

• The wireless connection between the DLNA compatible device and the

player is unstable.

Check the connection.

The AllShare connection between the player

and the PC is unstable.

• IP addresses within the same subnetwork should be unique.

If they are not, IP interference can cause this phenomenon.

• Check if you have a firewall enabled.

If so, disable the firewall function.

BD-LIVE

I cannot connect to the BD-LIVE server. • Test whether the network connection is successful using the Network

Status function. (See page 22)

• Check whether a USB memory device is connected to the player.

• The memory device must have at least 1GB of free space to accommodate

the BD-LIVE service.

You can check the available size in BD Data Management. (See page 23)

• See if the BD-LIVE Internet Connection option is set to Allow(All).

• If all above fails, contact the contents provider or update to the player to the

latest firmware.

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Samsung BD-E6500 User Manual Page 55

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