Samsung BD-H6500 User Manual download pdf (Page 51)

51 English

07 Appendix

PROBLEM SOLUTION

The picture is noisy or distorted.

•

Make sure that the disc is not dirty or scratched.

•

Clean the disc.

No HDMI output.

•

Check the connection between the TV and the HDMI jack of the

product.

•

Check if your TV supports the 576p/480p, 720p, 1080i or 1080p

HDMI input resolution.

Abnormal HDMI output appears on the

screen.

•

If random noise appears on the screen, it means that TV does not

support HDCP (High-bandwidth Digital Content Protection).

If you experience other problems.

•

Go to the table of contents and find the section of the user manual

that contains information about the feature you are having the

problem with, and then follow the procedure again.

•

If you still cannot resolve the problem, please contact your nearest

Samsung authorised service centre.

Play Multimedia on network devices

You can see folders shared on network

devices, but cannot see the files.

•

Multimedia list only shows Video, Photo, and Music files. Other

types of files are not displayed.

Video plays intermittently.

•

Check if the network is stable.

•

Check if the network cable is properly connected and if the network

is not overloaded.

•

The wireless connection between the AllShare compatible device

and the product is unstable.

Check the connection.

The Network connection between the

product and the PC is unstable.

•

IP addresses within the same subnetwork should be unique.

If they are not, IP interference can cause this phenomenon.

•

Check if you have a firewall enabled.

If so, disable the firewall function.

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Samsung BD-H6500 User Manual Page 51

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