Samsung HT-E6750W User Manual download pdf (Page 65)

English 65

07 Appendix

Symptom Check/Remedy

AllShare Play function

I can see folders shared

through AllShare Play,

but I cannot see the files.

• AllShare Play shows only files corresponding to the Photo, Music, and Movie categories.

Files that do not correspond to these categories may not be displayed.

Video is played intermittently.

• Check if the network is stable.

• Check if the network cable is properly connected and if the network is not overloaded.

• The wireless connection between the server and the product is unstable.

Check the connection.

The AllShare Play connection

between the TV and PC is

unstable.

•

IP address under the same subnetwork should be unique, otherwise IP collision can

results in such a phenomenon.

•

Check if you have a firewall enabled.

If so, disable the firewall function.

BD-LIVE

I cannot connect to the

BD-LIVE server.

• Test whether the network connection is successful by using the Network Status

function.

• Check whether a USB memory device is connected to the product.

• The memory device must have at least 1GB of free space to accommodate the BD-LIVE

service.

You can check the available size in BD Data Management. (See page 58)

• See if the BD-LIVE Internet Connection option is set to Allow(All).

• If all above fails, contact the contents provider or update to the latest firmware.

When using the BD-LIVE

service, an error occurs.

•

The memory device must have at least 1GB of free space to accommodate the BD-LIVE

service.

You can check the available size in BD Data Management. (See page 58)

| NOTE |

When the factory default settings are restored, all stored user BD data will be deleted.

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Samsung HT-E6750W User Manual Page 65