Samsung DVD-V642K User Manual download pdf (Page 9)

Solving Problems

Before requesting service (troubleshooting)



Ensure that the disc is installed with the label side facing up.



Check the region number of the DVD.



This player cannot play CD-ROMs, DVD-ROMs, etc. Insert a DVD, a CD.



5.1 channel sound is reproduced only when the following conditions are met. :

1) The DVD-VCR player is connected with the proper amplifier

2) The disc is recorded with 5.1 channel sound.



Check whether the disc being played has the “Dolby 5.1 ch” mark on the outside.



Check if your audio system is connected and working properly.



The features or action cannot be completed at this time because:

1. The DVD’s software restricts it.

2. The DVD’s software doesn’t support the feature (e.g., angles).

3. The feature is not available at the moment.

4. You’ve requested a title or chapter number or search time that is out of

range.



Some of the functions selected in the Setup Menu may not work properly

if the disc is not encoded with the corresponding function.



The Screen Ratio is fixed on your DVDs.



Make sure you have selected the correct Digital Output in the Audio

Options Menu.



Press power on from a cold start with no disc in the unit. Press the ➛➛

and ❿❿ buttons simultaneously on the front panel for five seconds. Switch

off and on the DVD-VCR by pressing STANDBY/ON button. The Parental

Mode is now unlocked as indicated on the display. You can now set your

rating level and change your password to a new number.



Go to the contents and find the section of the instruction book that contains

the explanations regarding the current problem, and follow the procedure

once again.



If the problem still cannot be solved, please contact your nearest

authorized service center.

Problems and Solutions (VCR)

Before contacting the Samsung after-sales service, perform the following simple checks.

Problem Explanation/Solution

No power



Check that the power plug is connected to a wall outlet.



Have you pressed the STANDBY/ON button?

You cannot insert a video cassette



A video cassette can only be inserted with the window

side up and the safety tab facing you.

You cannot insert a video cassette



A video cassette can only be inserted with the window

side up and the safety tab facing you.

No playback picture or the picture



Check to see if you are using a prerecorded tape.

is distorted

Noise bars or streaks on playback



Press the TRK ( or ) buttons to minimize this effect.

When the

❿

button is pressed



A still picture may have “noise bars”, depending on the

during playback, the still picture condition of the tape. Press the TRK ( or )

has severe “noise bars” streaks buttons during SLOW motion to minimize this effect.

Video Head Cleaning



If poor pictures appear on a variety of cassettes, the

video heads may need cleaning. This is not a

common problem and unless it appears, the heads

should not be cleaned. When cleaning the video

heads, read all instructions provided with the head

cleaning cassette. Incorrect head cleaning can

permanently damage the video heads.

If you are unable to solve the problem after reading the above instructions, note:

 The model and serial number on the rear of your DVD-VCR

 The warranty information

 A clear description of the problem

Then contact your nearest SAMSUNG after-sales service.

Troubleshooting Guide (DVD)

5.1 channel sound

is not being

reproduced.

The icon

appears on

screen.

Playback mode dif-

fers from the Setup

Menu selection.

The screen ratio

cannot be changed.

No audio.

Forgot password

If you experience

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Samsung DVD-V642K User Manual Page 9

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