Samsung DV520AEP/XAA User Manual download pdf

Samsung Electronics America

September 2011 Volume 5, Issue 9 Home Appliances Newsletter

Inside this issue:

Your source for service information

Keeping Up Appearances

Wes Sirois

Assistant Manager, Triage Lead

For years on end, Appliance Service Tech-

nicians have had to overcome a rather

negative image. We have all seen the

comedy routines and magazine cartoons

depicting service techs as dirty and sloppy

individuals...and gritted our teeth at the

false portrayal

Considering this, and considering that no-

one ever gets a second chance to make a

good first impression, it is to our advantage

to look as professional as possible when

we perform our jobs. Here are a few things

you can do to improve those first impres-

sions and satisfy your customers.

Obviously, the first opportunity to impress

your customer comes when you arrive at

their home. A clean vehicle that clearly

states the company or appliance manufac-

turer’s name demonstrates the pride you

take in your job. The dashboard should be

free of papers and other debris. Nothing

tells a customer that you don’t care about

their property like a dirty, unlettered service

vehicle with a load of trash across the

dashboard.

Your next chance to impress is at the cus-

tomer’s door. You should always wear

scuff proof shoes and you should let the

customer see you wipe your feet. A clean

shirt is a must, even if you have to carry a

spare shirt in case you get dirty. The shirt

should always be tucked in and should iden-

tify your company as well as display your

first name, if possible. Clean work pants

are preferred, but if you wear jeans, they

should not be worn out or have holes in the

knees.

When you carry your tools into the home,

they should always be in a soft sided tool

bag and you should carry a tool mat to

place under the tools. Once again, this

demonstrates your desire to protect the cus-

tomer’s property. In addition, if you carry a

folder for your work orders and other docu-

ments, the folder should never be a hard

metallic one. This type of folder can scratch

the customer’s table or appliance when you

set it down.

At the end of the service call, be sure to

leave the work area at least as clean as it

was when you arrived, thank the customer

for choosing your service company, and

leave a business card with the company

phone number, encouraging the customer

to call if any further service need arises.

These are just a few easy steps that you

can do to assure that your customers are

satisfied with your professionalism. During

these hard economic times, the companies

that “Keep Up Appearances” will be the

ones that prosper.

Samsung Tech Talk

Keeping Up Appear-

ances

GSPN Updates

How to Find Service

Bulletins in the New

GSPN

Cleaning Oxidized

Stainless Steel

Washer Trim

Your Best Trouble-

shooting Tools—A

Pair of Eyes

The Child Lock on

the Orca Top Load

Washer

Troubleshooting

Slow Drying Com-

plaints

GSPN Warranty

Claims Training is

Here!

Billing Your Stock

Repair Warranty

Claim

2011 RTC Home

Appliance Training

Delivery and Installa-

tion in Korea: A Com-

mitment to Excel-

lence

1 2 3 4 5 6 ... 18 19

Summary of Contents

Page 1 - Samsung Tech Talk

Samsung Electronics America September 2011 Volume 5, Issue 9 Home Appliances Newsletter Inside this issue: Your source for service information Keepi

Page 2 - GSPN Updates

Page 10 Volume 5, Issue 9 Home Appliances Newsletter Samsung Tech Talk ciency, the exhaust ducting should be made of rigid or semi rigid, flexibl

Page 3

Page 11 Volume 5, Issue 9 Home Appliances Newsletter Samsung Tech Talk To enhance your user experience on GSPN, the Samsung Warranty Department w

Page 4

Page 12 Volume 5, Issue 9 Home Appliances Newsletter Samsung Tech Talk Stock Repair (SR) claims are repairs you are performing for Dealers / Reta

Page 5 - coating on

Page 13 Volume 5, Issue 9 Home Appliances Newsletter Samsung Tech Talk If the serial number is 15 digits in length, you can determine the product

Page 6

Page 14 Volume 5, Issue 9 Home Appliances Newsletter Samsung Tech Talk How to Check the Number of Stock Repairs Already Performed on a Unit in GS

Page 7

Page 15 Volume 5, Issue 9 Home Appliances Newsletter Samsung Tech Talk Attend in depth, hands-on training at one of our RTCs (Regional Train-ing

Page 8

Page 16 Volume 5, Issue 9 Home Appliances Newsletter Samsung Tech Talk Recently, TJ Kim, Juan Morales, and I had the opportunity to spend five da

Page 9

Page 17 Volume 5, Issue 9 Home Appliances Newsletter Samsung Tech Talk Delivery and Installation in Korea: A Commitment to Excellence continued

Page 10 - Please Send Us Your Comments!

Page 18 Volume 5, Issue 9 Home Appliances Newsletter Samsung Tech Talk Delivery and Installation in Korea: A Commitment to Excellence continued

Page 11 - Page 11

Page 19 Volume 5, Issue 9 Home Appliances Newsletter Samsung Tech Talk Delivery and Installation in Korea: A Commitment to Excellence continued

Page 12

Page 2 Volume 5, Issue 9 Home Appliances Newsletter Samsung Tech Talk We encourage you to use our GSPN site to find the latest service bulletins

Page 13 - Page 13

Page 3 Volume 5, Issue 9 Home Appliances Newsletter Samsung Tech Talk To find Service Bulletins in the new GSPN by model, follow these steps: 1.

Page 14

Page 4 Volume 5, Issue 9 Home Appliances Newsletter Samsung Tech Talk 4. The Search Model Pop-up appears. Click the checkbox next to the partic

Page 15 - Training

Cleaning Oxidized Stainless Steel Washer Trim Paul Pieri, Trainer—RTSC, and Louis Picchione, Assistant Manager—HA Page 5 Volume 5, Issue 9 Home Ap

Page 16 - Charles Russo

Page 6 Volume 5, Issue 9 Home Appliances Newsletter Samsung Tech Talk When you are faced with an intermittent problem in a product — or even a ha

Page 17 - Page 17

Page 7 Volume 5, Issue 9 Home Appliances Newsletter Samsung Tech Talk After doing this, I applied power and the intermittent problem I had before

Page 18

Page 8 Volume 5, Issue 9 Home Appliances Newsletter Samsung Tech Talk 1. To activate the Child Lock function, press and hold the Spin ad Soil Le

Page 19 - The model Smart CSM

Page 9 Volume 5, Issue 9 Home Appliances Newsletter Samsung Tech Talk A properly installed, efficient dryer duct system plays a very impor-tant r

Samsung DV520AEP/XAA User Manual

Browse online or download User Manual for Electric laundry dryers Samsung DV520AEP/XAA. Samsung Tech Talk - P.C. Richard & Son

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Samsung DV520AEP/XAA User Manual

Browse online or download User Manual for Electric laundry dryers Samsung DV520AEP/XAA. Samsung Tech Talk - P.C. Richard & Son

Summary of Contents

More documents for Electric laundry dryers Samsung DV520AEP/XAA

Comments to this Manuals

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