Samsung NP-R65 User Manual download pdf (Page 144)

Troubleshooting 125

• Reinstalling the Sound Driver

If there is an already installed sound driver, uninstall the driver according to the

procedures above.

The sound driver is included on the System Software Media.

1. Insert the System Software CD-ROM into the CD-ROM drive.

2. Select the Sound Driver on either Standard Installation or Custom Installation,

then the 3 components of the sound driver are automatically installed.

• Installing the Sound Driver after a Windows XP Reinstallation

If you install the sound driver after reinstalling Windows XP, the Add Hardware

Wizard (Modem Device) window may appear during the sound driver

installation. This happens because the High Definition Audio - KB888111

Hotfix, which has been installed on your system, has changed the settings to

search for both sound and modem devices. If you install the modem device, this

message will not appear. If necessary, install the modem device together.

The number of the High Definition Audio - KB888111 Hotfix may differ if you

have updated the Hotfix from the Microsoft web site.

Modem Related

Q1 I cannot hear the modem sound.

A1 Check that the telephone line is properly connected to the modem.

A2 Check that the modem driver is installed properly.

1. Click Start > Control Panel > Performance and Maintenance > System.

2. Select Hardware tab > Device Manager > Modems in the System Properties

window, and check if there is a yellow exclamation mark on the installed modem

icon. If there is, delete the modem device driver and reinstall the driver, because

the yellow exclamation mark represents a not properly installed driver.

3. If there is no yellow exclamation mark, double-click the installed modem, and

click Diagnostics tab > Query Modem in the Modem Properties window to

diagnose the modem.

No message in either of Command and Response in the Diagnostics tab means

that the modem is not operating properly.

Diagnose the modem again after restarting the system or reinstalling the driver.

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Samsung NP-R65 User Manual Page 144