Samsung ML-2510 User Manual download pdf (Page 41)

9.9 <

Troubleshooting>

Common Windows problems

Horizontal

stripes

If horizontally aligned black streaks or smears

appear:

• The toner cartridge may be installed

improperly. Remove the cartridge and

reinsert.

• The toner cartridge may be defective. Install a

new toner cartridge. See page 8.4.

• If the problem persists, the printer may require

repair. Contact a service representative.

Curl If the printed paper is curled or paper does not

feed into the printer:

• Turn over the stack of paper in the tray. Also

try rotating the paper 180° in the tray.

An unknown

image repetitively

appears on a

next few sheets

or loose toner,

light print or

contamination

occurs.

Your printer is probably being used at an altitude

of 2,500 m (8,200 ft) or above.

The high altitude may affect the print quality

such as loose toner or light imaging. You can set

this option through Printer Settings Utility or

Printer Tab in printer driver’s properties. Refer

to the Software Section for details.

Condition Suggested solutions

“File in Use”

message appears

during installation.

Exit all software applications. Remove all

software from the StartUp Group, then restart

Windows. Reinstall the printer driver.

“Error Writing to

LPTx” message

appears.

• Ensure that the cables are connected

correctly and the printer is on.

• If bi-directional communication is not turned

on in the driver, it will also cause this

message.

“General Protection

Fault”, “Exception

OE”, “Spool32”, or

“Illegal Operation”

messages appear.

Close all other applications, reboot Windows,

and try printing again.

Condition Suggested solutions

Common PostScript problems

The following situations are PostScript language specific and may occur

when several printer languages are being used.

“Fail To Print,” “A

printer timeout error

occurred,”

messages appear.

These messages may appear during printing.

Just keep waiting until the printer finishes

printing. If the message appears in standby

mode or after printing has been completed,

check the connection and/or whether an error

has occurred.

Note

• Refer to Microsoft Windows 98/Me/NT 4.0/2000/XP(32/64 bit)/

2003 User’s Guide that came with your PC for further

information on Windows error messages.

Note

• To receive a printed or screen displayed message when

PostScript errors occur, open the Print Options window and

click the desired selection next to the PostScript errors section.

Condition Possible cause Suggested solutions

PostScript file

can not be

printed.

The PostScript

driver may not

be installed

correctly.

• Print a configuration page

and verify that the PostScript

version is available for

printing.

• Install the PostScript driver;

to installing the PS printer

driver, see the Software

Section.

• If problem consists, contact a

service representative.

“Limit Check

Error” message

appears.

The print job

was too

complex.

You might need to reduce the

complexity of the page.

A PostScript

error page

prints.

Print job may

not be

PostScript.

Make sure that the print job is a

PostScript job. Check to see

whether the software

application expected a setup or

PostScript header file to be sent

to the printer.

When print a

document in

Macintosh with

Acrobat Reader

6.0 or higher,

colors print

incorrectly.

The resolution

setting in the

printer driver

may not be

matched with

that in Acrobat

Reader.

Make sure that the resolution

setting in your printer driver

matches that in Acrobat

Reader.

Condition Suggested solutions

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Samsung ML-2510 User Manual Page 41

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