Samsung UA49J5250AK User Manual download pdf (Page 17)

English - 17

What is Remote Support?

Samsung's Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

•

Diagnose your TV

•

Adjust your TV settings

•

Perform a factory reset for your TV

•

Install recommended firmware updates

How Does it Work?

Having a Samsung Tech remotely service your TV is really pretty simple.

1. Call the Samsung Contact Centre and ask for remote support.

2. Open the menu on your TV and go to the Support section.

3. Select Remote Management and Provide the Pin# to the agent.

4. The agent will then access your TV. That's it!

Storage and Maintenance

- If a sticker was attached to the TV screen, some debris may remain after you remove the sticker. Please clean the debris

off before watching TV.

- The exterior and screen of the product can get scratched while cleaning it. Be sure to wipe the exterior and screen

carefully using a soft cloth to prevent scratches.

Do not spray water directly onto the product. Any liquid

that enters the product may result in product failure, fire, or

electric shock.

Clean the product with a soft damp cloth using a small

amount of water. Do not use a flammable liquid (e.g.

benzene, thinners) or a cleaning agent.

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Samsung UA49J5250AK User Manual Page 17