Samsung JU6700 User Manual Page 18
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- Table of contents
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Troubleshooting Internet Connectivity Issues
Troubleshooting wired Internet connectivity issues
Try Now
No network cable found
Make sure that the network cable is plugged in. If it is connected, make sure that the router is turned
on. If it is on, try turning if off and on again.
IP auto setting failed
Do the following or configure the IP Settings manually.
1.
Make sure that the DHCP server is enabled on the router, and then reset the router.
2.
If the problem persists, contact your Internet Service Provider.
Unable to connect to the network
1.
Check all IP Settings.
2.
Make sure that the DHCP server is enabled on the router. Then, unplug the router and plug it back
in.
3.
If this does not work, contact your Internet Service Provider.
Connected to a local network, but not to the Internet
1.
Make sure that the Internet LAN cable is connected to the router's external LAN port.
2.
Check the DNS values in IP Settings.
3.
If the problem persists, contact your Internet Service Provider.
Network setup is complete, but unable to connect to the Internet
If the problem persists, contact your Internet Service Provider.
- E-MANUAL 1
- Contents 2
- Smart Features 3
- TV Viewing 4
- Picture and Sound 5
- System and Support 5
- Troubleshooting 6
- Precautions and Notes 6
- Using Smart Hub 7
- Setting up Voice Recognition 8
- Setting up Motion Control 9
- Smart Control Settings 11
- Activating sports mode 12
- Displaying Multiple Screens 13
- Connecting an Antenna 14
- Connecting to the Internet 15
- Network Status 17
- No network cable found 18
- IP auto setting failed 18
- Connecting Video Devices 20
- AUDIO OUT 24
- Connecting a Computer 25
- Connecting a Mobile Device 27
- Using Screen Mirroring 28
- Connection Notes 32
- Using the Universal Remote 40
- Connecting a keyboard 41
- Using the keyboard 42
- Connecting a mouse 43
- Using a mouse 43
- Using additional functions 44
- Using Multi-Link Screen 45
- Smart Hub 46
- Testing Smart Hub connections 47
- Using the Smart Hub tutorial 48
- Resetting Smart Hub 48
- Creating a Samsung account 49
- Using the GAMES Service 52
- Installing and running a game 53
- Removing a game 54
- Rating a game 54
- Registering a coupon 54
- Using the APPS Service 55
- Installing an app 56
- Using channel bound apps 57
- Using the e-Manual 58
- Using the Web Browser 59
- Using the MY CONTENT Service 60
- Safely Removing a USB Device 61
- Using the NewsON Service 67
- Using the Soccer Service 68
- Viewing soccer videos 69
- Activating motion control 74
- Using Face Recognition 78
- Using the guide 80
- Checking current program info 81
- Changing the broadcast signal 81
- Recording Programs 82
- Viewing recorded programs 84
- Highlight Player 85
- Managing recorded files 86
- Setting Up a Schedule Viewing 87
- Using Timeshift 88
- Using the Channel List 89
- Removing registered channels 90
- Adding back removed channels 90
- Editing registered channels 91
- Using Program Rating Lock 92
- Editing a Favorites List 96
- Rearranging a favorites list 97
- Renaming a favorites list 97
- Enabling sports mode 98
- TV-Viewing Support Functions 101
- Fine-tuning analog broadcasts 104
- Removing pay channels 104
- Adjusting the Picture Quality 105
- Adjusting the picture quality 106
- Adjusting advanced settings 107
- Adjusting picture options 108
- Viewing in 3D 110
- Adjusting 3D effects 111
- Picture Support Functions 112
- Changing the picture size 113
- Adjusting the Sound Quality 115
- Applying sound effects 116
- Selecting speakers 117
- Enabling digital audio output 119
- Resetting all sound settings 120
- Setting the current time 121
- Using the timers 122
- Functions 124
- Using Anynet+ (HDMI-CEC) 125
- Updating the TV’s Software 127
- Using Other Functions 130
- Changing the menu language 132
- Setting up a password 132
- Checking Notifications 132
- Enabling game mode 132
- DivX movies) 134
- Getting Support 135
- Requesting service 136
- Testing the picture 137
- Testing the sound 139
- Testing 3D picture quality 140
- My File Won't Play 143
- I Want to Reset the TV 143
- Other Issues 144
- Read Before Using 3D Mode 148
- Component 151
- Digital channel 151
- Videos/Photos 151
- Computer via HDMI cable 151
- S Recommendation disclaimer 153
- Face recognition 154
- Using the TV camera 154
- Motion Control 154
- Voice Recognition 155
- Read Before Using Apps 157
- Supported external subtitles 160
- Supported internal subtitles 160
- Supported video codecs 162
- Other restrictions 163
- Video decoders 163
- Audio decoders 163
- Read After Installing the TV 164
- Wireless security protocols 165
- Resolutions) 166
- VESA DMT 167
- Open Source License Notice 170
- Glossary 171
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