Samsung UN50J5500AF User Manual download pdf (Page 11)

English - 11

Intermittent Wi-Fi

•

Check the distance between the TV and the Modem/Router. The distance should not exceed 50ft (15.2 m).

•

Verify that there are no obstacles between the TV and the Modem/Router.

(The Wi-Fi strength can be decreased by appliances, cordless phones, stone walls/fireplaces, etc.)

•

Check the cable that connects the Modem to the Router (if you use a separate Modem and Router) to see if it is in good

condition. If it is not, replace the cable.

•

Connect the TV to your Modem/Router using a CAT 7 cable and try to set up a wired network connection. (MENU >

Network

Network Settings

•

Check

Network Status

(MENU >

Network

Network Status

) to see if the IP address is invalid, for example, 169.x.x.x.

If it is, call your ISP to get a valid IP address, and then ask them to check the connection not only between your Modem

and Router but also between the Modem / Router and the Internet.

•

If you see a valid Mac address, call your ISP and ask them to reset your network circuit to re-register the Mac addresses

of your new Modem/Router and the TV.

Netflix problems

•

Change the DNS to 8.8.8.8. Select MENU >

Network

Network Status

IP Settings

DNS setting

Enter

manually

DNS Server

> enter 8.8.8.8 >

•

Verify that the ESN for Netflix is valid. (Go to MENU >

Support

Contact Samsung

)

Reset Netflix by selecting MENU >

Smart Hub

Reset Smart Hub

Smart Hub error messages

•

Reset Smart Hub by selecting MENU >

Smart Hub

Reset Smart Hub

•

Update the TV’s software (MENU >

Support

Software Update

Getting remote support for your TV

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

•

Diagnose your TV

•

Adjust the TV settings for you

•

Perform a factory reset on your TV

•

Install recommended firmware updates

How does remote support work?

You can easily have a Samsung Tech service your TV remotely:

1. Call the Samsung Contact Center and ask for remote support.

2. Open the menu on your TV and go to the Support section.

3. Select

Remote Management

, then read and agree to the service agreements. When the PIN screen appears, provide

the PIN number to the agent.

4. The agent will then access your TV. That's it!

[J5500-ZC]BN68-06969B-01L02.indb 11 2015-03-31 오후 3:16:32

1 2 ... 6 7 8 9 10 11 12 13 14 15 16 ... 38 39

Comments to this Manuals

No comments

Samsung UN50J5500AF User Manual Page 11

Comments to this Manuals

Related products and manuals for LED TVs Samsung UN50J5500AF