Samsung Smiley User Manual download pdf (Page 13)

Step 15

Press the Rescan button. Next, we need to manually make sure that the

unlock software has correctly detected all required items. You must also

follow this procedure in case the software is showing any error messages

after you clicked the Rescan Button! Please follow these steps:

a. Make sure that your phone is connected to the computer with the USB

cable and that you have selected Kies mode in case the phone gave

you the option to do that.

b. Open “Device Manager” on your computer:

i. Windows 7: Go to Start and type Device Manager in

the search box. In the search results, select Device

Manager.

ii. Windows XP: Go to Start > Settings > Control Panel

(switch to classic view) > System > Hardware (Tab) >

Device manager

c. Under Modems and under Ports (COM & LPT) click the “+” sign. Under

Modems, you should now see a device called Qualcomm modem. It

may also be called ZTE Proprietary Modem, or Samsung HS-USB

Modem 9002, or Qualcomm USB modem 3197, or something similar.

Right click it and select Properties.

d. Go to the Modem tab and you will see the Port. For example COM1,

COM2, COM3, COM4, or any other Port.

e. Go back to the unlock software and make sure that the Port number

you saw in step d is selected under Select Modem. For example, if

the port number is 4 from step d, make sure that 4 is selected in the

unlock software under Select Comport.

f. In Device Manager, look under Ports (COM & LPT) for the Port

number. It will be shown in brackets most likely where the X stands

for the port number. It may say Qualcomm Diagnostic Interface (COM

X), or ZTE Diagnostic Interface (COM X), or Samsung HS-USB

Diagnostics 9002 (COM X)

g. Go back to the unlock software and make sure that the Port number

you saw in step f is selected under Select Comport. For example, if

the port number is 3 from step f, make sure that 3 is selected in the

unlock software under Select Comport.

h. Close the Properties of your Modem and the Device Manager.

1 2 ... 8 9 10 11 12 13 14

No comments

Samsung Smiley User Manual Page 13