Samsung SCX-5112 User Manual download pdf (Page 119)

ROUBLESHOOTING

8.18

Fax Problem Solution Chart

(Available in SCX-5312F only)

Condition Suggested solutions

The product is not

working, there is no

display and the buttons

are not working.

Unplug the power cord and plug it in again.

Check that your socket is active.

No dial tone

Check that the phone line is connected properly.

Check that the phone socket in the wall by plugging in

another phone.

The numbers stored in

the memory do not dial

correctly.

Make sure that the numbers are stored in the memory

correctly. Print a Phone Book list referring to the

Facsimile User’s Guide.

The document does not

feed into the product.

Make sure that the document is not wrinkled and you

are putting it in correctly. Check the document is the

right size, not too thick or thin.

Make sure that the ADF top cover is firmly closed.

You cannot receive faxes

automatically.

The FAX mode should be selected.

Is there paper in the cassette?

Check if the display shows “MEMORY FULL”.

Your product cannot

receive faxes manually.

Did you hang up the handset of the external telephone

before you start faxing?

Your product will not

send anything.

Make sure that the document is loaded face down.

“TX” should show up on the display.

Check the other fax machine you are sending to, to see

if it can receive your fax.

You cannot poll another

machine.

The fax machine you are polling may be using a poll

code. Contact the remote opeator.

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Samsung SCX-5112 User Manual Page 119

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