Samsung AS13 Series User's Guide

TABLE OF CONTENTSUSER INSTRUCTIONS SECTIONPART DESCRIPTION PAGE1 ENHANCED DISPLAY PROGRAMMING1.1 OVERVIEW...

iDCS 16 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2005 1.9 1.7 PROGRAMMING PERSONAL SPEED DIAL LOCATIONS You can program frequently dialed

FORWARD BUSYTo forward calls to another station when you are on the phone:• Lift the handset and dial 602 plus the extension or group number.• Receive

13DIALING FEATURESSPEED DIALING You can dial a preprogrammed telephone number stored in the system-widespeed dial list of numbers 500–799 or from your

1514SAVE NUMBER WITH REDIAL To save the number you have just dialed for later use:• Before hanging up, hookflash, receive confirmation tone and dial 1

CANCELING A MESSAGEYou can cancel a message indication that you have left at another station.• Lift the handset.• Dial 42 plus the extension number of

ANSWERING THE DOOR PHONEWhen your station is programmed to receive calls from the door phone:• You will receive three short rings repeatedly.• Lift th

Lift the handset and dial 642. Dial the station passcode (1234). Dial the per-sonal speed bin number. Upon completion of this entry, you will hear thr

PERSONAL SPEED DIAL NUMBERSCCOODDEE NNAAMMEE TTEELLEEPPHHOONNEE NNUUMMBBEERR25 _________________________ _________________________26 ________________

SYSTEMADMINISTRATIONANDSPECIAL FEATURES GUIDEiDCS 16DIGITAL COMMUNICATIONS SYSTEMMarch 2005Samsung Telecommunications America reserves the right witho

SYSTEM ADMINISTRATOR PROGRAMMINGCustomer Level Access ... 10Set Date and Time Display .

1ABOUT THIS BOOKThis book contains instructions for special features that every telephone usermay not need to know. The owner can decide who the syste

iDCS 16 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2005 1.10 1.8 NAMING YOUR PERSONAL SPEED DIAL LOCATIONS This program allows a character n

A call left on hold will recall the station that put it on hold. If the hold recall isunanswered at the station that originated the hold, the call is

DISA allows the use of an incoming line to gain access to system resourcesfor the purpose of dialing an intercom, accessing a Central Office (C.O.) li

code. If you enter an incorrect code, the station returns error tone. This codemay or may not print on SMDR reports depending on SMDR programming.7• L

CALLER ID SPECIAL FEATURESINVESTIGATEInvestigate allows selected stations with a special class of serviceto investigate any call in progress. If CID i

10SYSTEM ADMINISTRATORPROGRAMMINGCUSTOMER LEVEL ACCESSBefore any customer programs can be accessed, you must first open sys-tem programming using the

12RESET STATION PASSCODES TO DEFAULTIndividual keyset users can set or change their own individual passcodes.These passcodes are used to lock and unlo

Names are written using the keypad. Each press of a key will select a char-acter. Pressing the dial pad key moves the cursor to the next position. For

16PROGRAM STATION GROUP NAMESThis program is used to assign a character name or identification for eachstation group (500–509). You may assign a name

18Open customer programming and follow the instructions below.ACTION DISPLAY1. Press Transfer and then dial 705 SYS SPEED DIALDisplay shows the first

20PROGRAM PERSONAL SPEED DIALNUMBERS FOR OTHER STATIONSIndividual station users can program their own numbers, but in cases wherethis is not practical

iDCS 16 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2005 1.11 1.9 ADDING EXTENDERS TO KEYS This program allows you to assign key extenders to

22PROGRAM PERSONAL SPEED DIALNAMES FOR OTHER STATIONSEach individual station user can program his/her own names but in caseswhere it is impractical or

24CREATE PROGRAMMED STATIONMESSAGESMessages 1-10 are programmed from the factory and cannot be changed.However, you can create 10 additional 16-charac

26255. Enter the alarm type from the list above [205]ALM REM (2)OR press UP or DOWN to select the HHMM:1300DAILYalarm type and press the right soft k

2827MANAGING KEY ASSIGNMENTSYou can view station key assignments and add extenders to some of the pro-grammable keys for easy one touch operation of f

3029PROGRAMMING ACCOUNT CODESThis program is used to add or change account code entries.PROGRAM KEYS KEYPAD - Used to enter the account code (allowabl

N O T E SADDING NAMES TO THE TRANSLATION TABLEThis program allows the system administrator or technician to associate aCID number received from the Ce

AUTO ATTENDANTADMINISTRATION GUIDEMarch 2005Samsung Telecommunications America, Inc. reserves the right without prior notice to revise informa-tion in

OVERVIEWYour iDCS 16 telephone system is equipped with an integrated option pack-age to enhance call processing. The improved feature support is in th

z Enter the number of the prompt to play (if in doubt get a list of the promptsfrom your installation and service company)z The prompt will begin to p

Quick-Reference GuideSamsung Voice Mail(SVM-400E, SVMi-2E, SVMi-4E, SVMi-8E, SVMi-16E)Your Voice Messaging SystemHome PageTable of Contents

iDCS 16 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2005 1.12 1.10 CHECKING STATION STATUS This program displays the following attributes of

Accessing Your Mailbox (Subscriber Services Menu)From Your Desk• Press the button labeled MESSAGE or VMMSGOR•Dial SVM Access Code: _________________(Y

Home PageTable of Contents

First Time Easy Set-UpThere are five easy setup options required for optimum performance.These can be doneafter you log in.Change Your Password:...

Functions While Listening to a MessageFunctions While Recording and Sending a MessageHome PageTable of Contents

AUTO PLAY OF MESSAGE INFORMATION...[6][6]Time & Date Stamp Information. This option can be turned o

June 2004SVM/SVMi E-SeriesUSER GUIDESamsung Telecommunications America reserves the right without prior notice to revise information inthis guide for

TABLE OF CONTENTSIntroduction...1

2 Calais Executary Services MenuGroupUrgent Messages1GroupCallback Requests2GroupReminders3GroupPrivate Messages4GroupFax Only Messages5GroupVoice Onl

GETTING STARTEDUsing your new SVM/SVMi E-Series Subscriber Services is as simple as following afew simple spoken instructions. First time users should

99 Change playback speed of the recording.There are two levels of speed during playback. Dialing this code will togglebetween the two speeds.0 Play op

iDCS 16 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2005 1.13 1.11 CHANGING YOUR TIME AND DATE DISPLAY Display keysets will always have the d

9Note: ALL Access Manager options MUST be individually allowed by the SystemAdministrator for each Subscriber. They are:1 Follow MeAllows the subscrib

Example:“Hi this is John Smith. I'm sorry I am not available to answer your call.If someone else can help you, please enter the extension number

Setting Up Message Alert: From the Subscriber Services Menu press [6] for Mailbox Administration. Press [1] for Message Alert. There are 4 options

15# PERSONAL SERVICESThe Personal Administration Menu is used to set your password and record yourname. Many of these features must be allowed by the

Note: Remember if you know what digits to press, you can enter them at anytime you do not have to wait to be prompted. This feature can be toggledon/o

SHORTCUTSCallingCalling a station that is busy or does not answer you can press [#] to immediatelysend the call to the called parties mailbox.Being Ca

TABLE OF CONTENTSAbout This Book...1SVM 400 Flow Chart ...

2SVM 400 FLOW CHARTMAILBOX MAIN MENU1 New Messages2 Record and Send Message3 Saved Messages5 Personal Greetings6 Mailbox Administration# Personal Serv

GETTING STARTEDUsing your new mailbox is as simple as following a few simple spokeninstructions. First time users should read this section as a tutori

Remember that the options you can offer callers are as follows:a) Dial another extension at any time.b) Dial [0] to reach the operator.c) Press [1] to

iDCS 16 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2005 1.14 1.12 SETTING STATION ON/OFF OPTIONS The following options may be turned on and

8PERSONAL SERVICESThe Personal Administration menu is used to set your password and recordyour name.Setting your Password• From the main mailbox menu

ShortcutsCallingCalling a station that is busy or does not answer you can press [#] to imme-diately send the call to the called parties mailbox.Being

iDCS 16 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2005 1.15 ACTION DISPLAY 1. Press the Transfer key followed by 110 Display shows [2

iDCS 16 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2005 1.16 1.13 SELECTING A RING TONE Each keyset user can select one of eight ring freque

iDCS 16 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2005 1.17 1.14 ALARM REMINDER Station users can have three alarms programmed at their pho

iDCS 16 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2005 1.18 1.15 SETTING A PROGRAMMED MESSAGE When you will be away from your phone for any

iDCS 16 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2005 1.1 PART 1. ENHANCED DISPLAY PROGRAMMING 1.1 OVERVIEW • DS 24D KEYSETS This section

iDCS 16 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2005 1.19 1.16 ALARM REMINDER WITH MESSAGE Station users can have two alarms programmed a

iDCS 16 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2005 1.20 1.17 CALLER ID DISPLAY The station user can change the order in which the Calle

TABLE OF CONTENTSABOUT THIS BOOK ...1THINGS YOU SHOULD KNOW ...2–5OUTS

CUSTOMIZING YOUR KEYSETAME Password ...30Select Ring Tone...

ABOUT THIS BOOKYour DS 24D keyset is the most visible part of your telephone system. Please take the time to study this guide and to become familiar w

3Your outside calls will light green on your keyset and red on other keysets.You never lose sight of your calls while they are on hold. They stay righ

5DS 24D KEYSET4SYSTEM TONESThe system provides several tones to assist you. Some of these tones arealready familiar to you.Intercom Dial Tone—A steady

7NOTE: If the Hot Keypad feature has been turned off, you must first lift thehandset or press the SPEAKER key before dialing.RECALL DIAL TONEPress the

BUSY STATION CALLBACKWhen you call another station and receive a busy signal:• Press the CBK key or dial 44.• When the busy station becomes free, your

• If you do not answer this recall within a pre-programmed period of time,it will go to the system operator.CONSULTATION HOLDWhen you are talking on a

iDCS 16 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2005 1.2 • iDCS KEYSETS This section provides more detailed programming procedures that c

13TRANSFER TO VOICE MAILThis feature is used to send a call directly to a voice mailbox. Your keysetmust have a correctly programmed VT key to accompl

FORWARD NO ANSWERTo forward calls to another station when you do not answer:• Dial 603 plus the extension or group number.• Receive confirmation tone

17DIALING FEATURESSPEED DIALING You can dial a preprogrammed telephone number stored in the system-widespeed dial list of numbers 500–799 or from your

2. The saved telephone number is stored in memory until you save anoth-er number.3. Redial does not apply to intercom calls.CHAIN DIALINGYou may manua

MEET ME PAGE• Lift the handset.• Press the Meet Me Page (MMPG) key or dial 54.• Dial the desired zone number.• After the attention tone, instruct the

23PROGRAMMED MESSAGESWhen you will be away from your phone for any length of time, you can leavea programmed station message. Display stations calling

APPOINTMENT REMINDER/ALARMCLOCKThis feature works like an alarm clock. Use it to remind yourself of an ap-pointment later in the day (TODAY ONLY) or a

NOTE: Depending on speaker volume and the acoustics of your office, itmay be advisable to turn the group listening feature off before hanging up.This

29• Dial 53 plus the group number plus 0 to exit the group or 1 to enter thegroup. Repeat as necessary.NOTE: If the Hot Keypad feature has been turned

SET ANSWER MODEYou can receive internal calls in one of three modes (see Answering IntercomCalls under Intercom Calls for descriptions):• While on-hoo

iDCS 16 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2005 1.3 The diagram below illustrates the keys on a iDCS 8D keyset that have special fun

33DISPLAY FEATURESINTERACTIVE DISPLAY KEYSThe three keys below the display are substitutes for dedicated feature keysand access codes. Pressing one of

AUTO TIMERDisplay keyset users may have the timer automatically start when theyanswer incoming calls or after a short delay on an outgoing call.• With

STATION NAMESYou can assign an 11 character name to your keyset. This allows other dis-play keyset users to call you using the directory dial feature.

39VIEWING THE NEXT CALLER ID CALLIn the event that you have a call waiting or a camped-on call at your keyset,you can press the NEXT key to display th

41Press SCROLL and then press STORE to save this number in a person-al speed dial bin.NOTES: 1. Each keyset defaults with ten review bins. Please see

4342SVM/SVMi E-SeriesThis section describes how to setup and use the various features availableto a Subscriber. A Subscriber is a person that has been

4544SVM/SVMi E-Series SubscriberServices MenuNOTE: All options shown MAY NOT be authorized. If an option is not available please speak to your system

47GETTING STARTEDUsing your new SVM/SVMi E-Series Subscriber Services is as simple as fol-lowing a few simple spoken instructions. First time users sh

494899 Change playback speed of the recording.There are two levels of speed during playback. Dialing this code willtoggle between the two speeds.0 Pla

5150Note: ALL Access Manager options MUST be individually allowed by theSystem Administrator for each Subscriber. They are:1 Follow MeAllows the subsc

iDCS 16 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2005 1.4 1.2 LOCKING YOUR KEYSET You can lock your keyset to prevent other people from ma

53od you are scheduled available. If this is the only Personal Greeting yourecord, it will play for all call coverage conditions.This option is availa

54To hear your message at the remote location when the SVM/SVMi E-Series calls you, after you pick up the telephone and answer you will beinstructed t

7 Personal AdministrationThis area is used during the initial set up of your Subscriber Settings(see next section).PERSONAL ADMINISTRATIONSETTINGSThis

4 Extended PromptingUse this option to drastically reduce the number of prompts played inthe subscriber interface (mailbox prompts). Change this setti

SHORTCUTSCallingCalling a station that is busy or does not answer you can press [#] to imme-diately send the call to the called parties mailbox.Being

N O T E SPERSONAL SPEED DIAL NUMBERSCODE NAME TELEPHONE NUMBER25 _________________________ _________________________26 _________________________ _____

TABLE OF CONTENTSABOUT THIS BOOK ...1THINGS YOU SHOULD KNOW ...2–8ASSE

Set Answer Mode (Intercom)...38Automatic Hold ...

ABOUT THIS BOOKYour iDCS keyset is the most visible part of your telephone system. No mat-ter what model keyset you are using telephone calls are hand

3Your outside calls will light green on your keyset and red on other keysets.You never lose sight of your calls while they are on hold. They stay righ

iDCS 16 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2005 1.5 1.3 CHANGING YOUR PASSCODE Each keyset user can set or change his/her individual

5iDCS 28D KEYSETScrollCall 1 Call 2 MessageMemory RedialTransfer SpeakerHOLDANS/RLSVolume12ABC3 DEF4 GHI5 JKL6 MNO7PQRS8 TUV9WXYZ0OPERiDCS 28D32 CHARA

7iDCS 8D KEYSETScrollHOLDANS/RLS12ABC3 DEF4 GHI5 JKL6 MNO7PQRS8 TUV9WXYZ0OPERCall 1 Call 2Message TransferSpeakerVOLUMEiDCS 8D32 CHARACTER DISPLAYTwo

9ASSEMBLING YOUR KEYSET• Place the keyset face down on a flat surface.• Remove the base pedestal by placing your thumbs over the attachmentclips and p

11OUTSIDE CALLSMAKING AN OUTSIDE CALL• Lift the handset and press an idle outside line button, line group buttonor dial a line access code to receive

13INTERCOM CALLSCALLING OTHER STATIONS• Dial the extension number or group number.• Wait for the party to answer. If you hear a brief tone burst inste

CALLING YOUR SYSTEM OPERATOR• Dial 0 to call your system operator or group of operators.• If you want to call a specific operator, dial that person’s

• If you do not answer this recall within a pre-programmed period of time,it will go to the system operator.CONSULTATION HOLDWhen you are talking on a

• While on a call, press the VT key and dial the mailbox number.• Hang up when dialing is completed.CALL WAITINGIf an outside call has been camped-on

FORWARD BUSY/NO ANSWERIf you have both a Forward on Busy destination and a Forward No Answerdestination programmed, you may set both of these at the s

DIALING FEATURESSPEED DIALING You can dial a preprogrammed telephone number stored in the system-widespeed dial list of numbers 500–799 or from your p

iDCS 16 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2005 1.6 1.4 CALL FORWARDING The iDCS 16 allows six types of call forwarding—Forward All,

SAVE NUMBER WITH REDIAL To save the number you just dialed for later use, press the SNR key beforehanging up. To redial this saved number at any time,

27PAGING AND MESSAGINGMAKING AN INTERNAL PAGETo make an announcement through the keyset speakers:• Lift the handset.• Press the PAGE key or dial 55.•

29SETTING A MESSAGE INDICATIONWhen you are calling another station and no one answers or you receive abusy signal, you can leave a message indication:

31CONVENIENCE FEATURESDO NOT DISTURBUse this feature when you want to block calls to your keyset.• While on-hook, press the DND key or dial 401. The D

CALLING THE DOOR PHONE/ROOMMONITORYou may call the door phone and listen to what may be happening outsideor in another room.• Dial the extension numbe

OFF-HOOK VOICE ANNOUNCEKeysets may receive a voice announcement while on another call. The call-ing station must have an OHVA key. When you are in DND

37CUSTOMIZING YOUR KEYSETAME PASSWORDThis feature allows people using the AME (Answer Machine Emulation) fea-ture to enable password protection. This

39HOT KEYPADOn your phone system your keyset’s keypad can be made “live” or “hot” sothat it is not necessary to lift the handset or press the SPEAKER

41DIAL BY DIRECTORYEach station or speed dial number can have an associated directory name.A station or speed dial number can be selected by scrolling

COUNT 1 2 3 4 5DIAL 0 < > . ) 0 DIAL 1 space ? , ! 1DIAL 2 A B C @ 2DIAL 3 D E F # 3DIAL 4 G H I $ 4DIAL 5 J K L % 5 DIA

iDCS 16 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2005 1.7 1.5 SETTING YOUR ANSWER MODE Each keyset can have its answer mode for intercom c

LCR WITH CLEARWhen you are making an outside call using LCR and dial an incorrect digit,you can press the CLEAR soft key to reenter the telephone numb

NO CID DSP Caller ID Digital Signal Processors (CIDDSP’s) areresources in the iDCS system required for receiving CIDdata. If there are no CIDDSP’s ava

• Dial the trunk number.• You may now answer the call by pressing the ANS key, ORYou may use NND to view more information about this call, ORYou can r

51ACCESSING YOUR MAILBOX[Also known as Subscriber Services Menu]Inside Callers [Subscriber logging in from their Desk]• Dial the SVM/SVMi E-Series ac

5352SVM/SVMi E-Series SubscriberServices MenuNOTE: All options shown MAY NOT be authorized. If an option is not available please speak to your system

554 EXIT TO AUTO ATTENDANT# PERSONAL SERVICES1 or 3LISTENING TO OLD ORNEW MESSAGES1 Play / replay the message you just heard.11 Play the previous mes

57b) Record your message at the tone. After recording the message, you willhear the Send Menu with the following functions:1 Review2 Continue Recordin

597 Night InterceptThis feature is dependent on your weekly availability schedule, which isentered in 'Personal Services' [#][3] (if allowed

61Example: “Hi, this is John Smith. I'm sorry, but I am not available tospeak with you at this time. If someone else can help you, please enterth

4 Undelivered RetrievalWhen this function is activated, the SVM/SVMi E-Series will allow you torecall any messages you have sent that have NOT yet bee

iDCS 16 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 MARCH 2005 1.8 1.6 PROGRAMMING YOUR STATION’S NAME Names are written using the keypad. Each key

7 Personal AdministrationThis area is used during the initial set up of your Subscriber Settings(see next section).PERSONAL ADMINISTRATIONSETTINGSThis

Q Press [4] to immediately disconnect your station. The caller continuesto leave a message normally.Q Pick up the handset and monitor privately.Q Pres

PERSONAL SPEED DIAL NUMBERSCODE NAME TELEPHONE NUMBER00 _________________________ _________________________01 _________________________ ______________

70PERSONAL SPEED DIAL NUMBERSCODE NAME TELEPHONE NUMBER25 _________________________ _________________________26 _________________________ ____________

TABLE OF CONTENTSABOUT THIS BOOK...1THINGS YOU SHOULD KNOW ...2–3 OUTSIDE CALLSM

ABOUT THIS BOOKThis booklet provides instructions for using an industry standard single linetelephone set with the Samsung iDCS 16. A variety of singl

3SYSTEM TONESThe system provides several tones to assist you. Some of these tones arealready familiar to you.Intercom Dial Tone—A steady tone that ind

RECALL DIAL TONEHookflash and then dial 18 to disconnect your outside call and receive tele-phone company dial tone for a new call.BUSY LINE QUEUING W

CALLING YOUR SYSTEM OPERATOR• Lift the handset and dial 0 to call your system operator or group of op-erators. • If you want to call a specific operat

TRANSFERRING CALLSTransfer is used to send any call to another extension in one of two ways.You can perform a screened transfer by informing the other