Samsung DA-E650 User Manual download pdf (Page 25)

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Before requesting service, please check the following.

Symptom Check Remedy

The unit will not turn on.

• Is the power cord plugged

into the outlet?

• Connect the power plug to

the outlet.

A function does not work when

the button is pressed.

• Has the Wireless Audio with

Dock or the remote been

exposed to static electricity?

• Disconnect the power plug

and connect it again.

Sound is not produced.

• Is the unit properly

connected to device?

• Is the Mute function on?

• Is the volume set to

minimum?

• Connect it correctly.

• Press the Mute button to

cancel the function.

• Adjust the volume.

The remote control does not

work.

• Are the batteries drained?

• Is the distance between

remote control and main

unit too far?

• Replace with new batteries.

• Operate closer to the main

unit.

The Sound Share (TV pairing)

failed.

• Is your TV a supporting

model?

• Is your TV firmware the

latest version?

• Does an error occur in

connection?

• Check whether your TV is a

supporting model or not.

(Samsung.com)

• Update your TV with the

latest firmware.

• Reset the unit.

Press Play/Pause Button for

5 seconds on the remote

control.

• Contact the call centre.

troubleshooting

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Samsung DA-E650 User Manual Page 25

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