Samsung WD80J5420AW/EE User's Guide download pdf (Page 51)

English 51

Troubleshooting

Problem Action

Load is wet at the

end of a cycle.

• Use the High or Extra High spin speed.

• Use high efciency (HE) detergent to reduce oversudsing.

• Load is too small. Small loads (one or two items) may become

unbalanced and not spin completely.

• Make sure the drain hose is not kinked or clogged.

Leaks water.

• Make sure the door is properly closed.

• Make sure all hose connections are tight.

• Make sure the end of the drain hose is correctly inserted and

secured to the drain system.

• Avoid overloading.

• Use high efciency (HE) detergent to prevent oversudsing.

Has odours.

• Excessive suds collect in recesses and can cause foul odours.

• Run cleansing cycles to sanitize periodically.

• Clean the door seal (diaphragm).

• Dry the washing machine interior after a cycle has nished.

No bubbles are seen

(Bubbleshot models

only).

• Overloading may screen bubbles.

• Severely contaminated laundry may not generate bubbles.

Wi-Fi does not work

(Wi-Fi models only).

• Make sure the Internet connection to your house is properly

established.

• Make sure the router turns on and operates normally.

• Make sure you have installed the latest version of the Smart

Control App.

If a problem persists, contact a local Samsung service centre.

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Samsung WD80J5420AW/EE User's Guide Page 51