Samsung HW-FM35-ZA User Manual download pdf (Page 20)

Before requesting service, please check the following.

Symptom Check Remedy

The unit will not turn on.

•Isthepowercordpluggedinto

the outlet?

•Connectthepowerplugtothe

outlet.

A function does not work when the

button is pressed.

•Istherestaticelectricityinthe

air?

•Disconnectthepowerplugand

connect it again.

Sound is not produced.

•Istheunitproperlyconnected

to your TV?

•IstheMutefunctionon?

•Isthevolumesettominimum?

•Connectitcorrectly.

•PresstheMutebuttonto

cancel the function.

•Adjustthevolume.

The Picture does not appear on a TV

when the function is selected.

•IstheTVconnectedproperly? •Connectitcorrectly.

The remote control does not work.

•Arethebatteriesdrained?

•Isthedistancebetweenremote

control and main unit too far?

•Replacewithnewbatteries.

•Moveclosertotheunit.

The sound from the left/right

channels are reversed.

•Aretheleft/rightaudiooutput

cables from the TV connected

properly?

•Checktheleft/rightchanneland

connect it/them correctly.

The SoundShare (TV pairing) failed.

•DoesyourTVsupport

SoundShare?

•IsyourTVfirmwarethelatest

version?

•Doesanerroroccurwhen

connecting?

•ResettheTVMODEand

connect again.

•SoundShareissupportedby

some Samsung TVs released

after 2012. Check your TV to

see if it supports SoundShare.

•UpdateyourTVwiththelatest

firmware.

•Contactthecallcenter.

•Press

button for 5 seconds

to reset the product.

troubleshooting

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Samsung HW-FM35-ZA User Manual Page 20

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