Samsung DS5021D User Manual

This manual contains information that is proprietary to SAMSUNG Electronics Co. Ltd. and is protected by copyright.No information contained herein may

Page VIII© SAMSUNG Electronics Co., Ltd.TABLE OF CONTENTSTHINGS YOU SHOULD KNOW1. About Stations and Trunk Lines...

Page 86 © SAMSUNG Electronics Co., Ltd.CONVENIENT FEATURESCall Park and PageYou can transfer an external call to another person by parking the call an

© SAMSUNG Electronics Co., Ltd. Page 87CONVENIENT FEATURESRetrieving the parked call1. Press the [PARK] button or dial [1] [0],and enter the announced

Page 88 © SAMSUNG Electronics Co., Ltd.CONVENIENT FEATURESRejoining a PageWith this option, you can listen to the latter part of a page announcement a

© SAMSUNG Electronics Co., Ltd. Page 89CONVENIENT FEATURESSetting a Message IndicationYou can leave a message indication when there is no answer or if

Page 90 © SAMSUNG Electronics Co., Ltd.CONVENIENT FEATURESCancelling MessagesYou can cancel messages you have left on other stations or messages left

© SAMSUNG Electronics Co., Ltd. Page 91CONVENIENT FEATURESReturning Messages1. Press the [Message] button to reviewthe stations that have left message

Page 92 © SAMSUNG Electronics Co., Ltd.CONVENIENT FEATURESViewing Message IndicationYou can view all messages before returning them.1. Press the flash

© SAMSUNG Electronics Co., Ltd. Page 93CONVENIENT FEATURESProgrammed MessagesYou can leave a programmed message on your station when you are away from

Page 94 © SAMSUNG Electronics Co., Ltd.CONVENIENT FEATURESProgrammed Message ListWhen you are away for a certain period of time, you can leave a messa

© SAMSUNG Electronics Co., Ltd. Page 95CONVENIENT FEATURES4. Alarm FeaturesAppointment Reminder / Alarm ClockThis feature serves as an alarm clock. Up

© SAMSUNG Electronics Co., Ltd. Page IXTABLE OF CONTENTS2. Intercom Calls ...

Page 96 © SAMSUNG Electronics Co., Ltd.CONVENIENT FEATURES5. Select the type of alarm between[0](Not Set), [1](Today) or [2](Daily).6. Press the [Tran

© SAMSUNG Electronics Co., Ltd. Page 97CONVENIENT FEATURES4. Press the [Hold] button.- You can view the alarm message on the LCD screen. Refer to the

Page 98 © SAMSUNG Electronics Co., Ltd.CONVENIENT FEATURES4. Enter the time at which you want thealarm to sound. Enter the time asHHMM(hours and minut

© SAMSUNG Electronics Co., Ltd. Page 99CONVENIENT FEATURESAlarm Message CancelYou can verify or change the Alarm settings from the LCD screen of your

Page 100 © SAMSUNG Electronics Co., Ltd.CONVENIENT FEATURES5. Use with the Door PhoneAnswering The Door PhoneYou can answer calls from the Door Phone

© SAMSUNG Electronics Co., Ltd. Page 101CONVENIENT FEATURESCalling The Door Phone / Room MonitorYou can call the Door Phone and listen to what is happ

Page 102 © SAMSUNG Electronics Co., Ltd.CONVENIENT FEATURES[BOSS][BOSS][BOSS]6. Executive / Secretary Hot Line! An Executive and secretary can have a

© SAMSUNG Electronics Co., Ltd. Page 103CONVENIENT FEATURES[LISTEN][LISTEN]7. Group ListeningWhile you are in a call, you can allow others to hear the

Page 104 © SAMSUNG Electronics Co., Ltd.CONVENIENT FEATURES[ACCT][ACCT]8. Account CodeIf specified by programming, at any stage you can print out the

© SAMSUNG Electronics Co., Ltd. Page 105CONVENIENT FEATURES9. Locking Your digital phoneYou can lock your digital phone to prevent others from using y

Page X© SAMSUNG Electronics Co., Ltd.TABLE OF CONTENTSCONVENIENT FEATURES1. Do Not Disturb ...

Page 106 © SAMSUNG Electronics Co., Ltd.CONVENIENT FEATURES[DSS][OHVA]10. Off-Hook Voice AnnouncementYou can make a separate announcement to a station

© SAMSUNG Electronics Co., Ltd. Page 107CONVENIENT FEATURESOHVA CancelWhen receiving OHVA, you will hear the OHVA through your handset or speakerdepen

Page 108 © SAMSUNG Electronics Co., Ltd.CONVENIENT FEATURES11. In Group / Out Of GroupIf your digital phone is assigned to a station group, you can re

© SAMSUNG Electronics Co., Ltd. Page 109CONVENIENT FEATURES12. MuteThis feature disables the handset or digital phone’s microphone, depending on which

Page 110 © SAMSUNG Electronics Co., Ltd.CONVENIENT FEATURES13. Background MusicYou can listen to music through the digital phone’s speaker if a music

© SAMSUNG Electronics Co., Ltd. Page 111CONVENIENT FEATURES14. TimerCall Duration TimerYou can set the timer to be activated automatically for externa

Page 112 © SAMSUNG Electronics Co., Ltd.CONVENIENT FEATURESAuto TimerYour digital phone may have an automatic timer that starts automatically after a

© SAMSUNG Electronics Co., Ltd. Page 113CONVENIENT FEATURESTimer FunctionFor digital phones, the timer can be used as a stopwatch.1. Press the [TIMER]

Page 114 © SAMSUNG Electronics Co., Ltd.CONVENIENT FEATURES15. Ring PreferenceYou can answer a call automatically by lifting the handset or by pressin

© SAMSUNG Electronics Co., Ltd. Page 115APPLICATION MENUS1. Navigation ButtonsThe DS-5021D and DS-5014D digital phones are equipped with navigation b

© SAMSUNG Electronics Co., Ltd. Page XITABLE OF CONTENTS4. Alarm Features...

Page 116 © SAMSUNG Electronics Co., Ltd.APPLICATION MENUSSend ButtonIf you press the [Send] button while the [OUT CALL LOG], [IN CALL LOG], [SPD NO. S

© SAMSUNG Electronics Co., Ltd. Page 117APPLICATION MENUSDirection buttonThese buttons are used when editing menu entries, or when moving between menu

Page 118 © SAMSUNG Electronics Co., Ltd.APPLICATION MENUS2. Main MenusPress the [Menu] button to display the main menu below.How to Select ItemsTo sel

© SAMSUNG Electronics Co., Ltd. Page 119APPLICATION MENUS3. Reviewing and Calling Recently Called NumbersUp to 50 recently called numbers can be saved

Page 120 © SAMSUNG Electronics Co., Ltd.APPLICATION MENUS4. Reviewing and Calling Recently Received NumbersUp to 50 recently received numbers can be s

© SAMSUNG Electronics Co., Ltd. Page 121APPLICATION MENUS5. Reviewing and Calling Speed Dial NumbersYou can review or call a speed number you have per

Page 122 © SAMSUNG Electronics Co., Ltd.APPLICATION MENUS6. Reviewing and Calling Numbers by NameUsing the OfficeServ system’s internal directories yo

© SAMSUNG Electronics Co., Ltd. Page 123APPLICATION MENUS7. Setting Forward Type and NumberWhen you are unavailable to answer your calls on the DS-502

Page 124 © SAMSUNG Electronics Co., Ltd.APPLICATION MENUS5. Select the forward type you wish to set.Dial [0] to select [0. FORWARD TYPE].The current f

© SAMSUNG Electronics Co., Ltd. Page 125APPLICATION MENUS8. Setting Alarm RemindersThis function works like an alarm clock and is useful to remind you

Page XII© SAMSUNG Electronics Co., Ltd.TABLE OF CONTENTSAPPLICATION MENUS1. Navigation Buttons ...

Page 126 © SAMSUNG Electronics Co., Ltd.APPLICATION MENUS5. The submenu for the three alarm typesis displayed as shown.Use the [∧∧∧∧]/[∨∨∨∨] direction

© SAMSUNG Electronics Co., Ltd. Page 127ANNEX1. TroubleshootingPossible problems and troubleshooting steps for your digital phone are described below

Page 128© SAMSUNG Electronics Co., Ltd.ANNEXCaller IDs are not displayed on the LCD screen.! Confirm with your System Administrator that the caller ID

© SAMSUNG Electronics Co., Ltd.Page 129ANNEX2. Product SpecificationsThe specifications and features of the DS-5021D/5014D digital phone are as follow

Page 130© SAMSUNG Electronics Co., Ltd.ANNEXThis page is intentionally left blank.

© SAMSUNG Electronics Co., Ltd. Page 1PREPARATION1. Main FeaturesApplication menuSpeed DialPickupAutomatic Redial/RetryWhen your call is important bu

Page 2 © SAMSUNG Electronics Co., Ltd.PREPARATIONHoldConference CallsCall ForwardingDo Not DisturbWhen you do not want to be disturbed, the DND featur

© SAMSUNG Electronics Co., Ltd. Page 3PREPARATIONPageExecutive/SecretaryCaller IDIf you have an urgent announcement to make, or you wishto locate a co

Page 4 © SAMSUNG Electronics Co., Ltd.PREPARATION2. Checking Parts in the Package- Please contact your Authorised Samsung Reseller if any item above i

© SAMSUNG Electronics Co., Ltd. Page 5PREPARATION3. Name and Features of the DS-5021D / 5014DDigital phoneFront PanelMenuSendEndTransfer ButtonProgram

COPYRIGHTThis manual is proprietary to SAMSUNG Electronics Co., Ltd. and is protected by copyright.No information contained herein may be copied, tran

Page 6 © SAMSUNG Electronics Co., Ltd.PREPARATIONName and Features of Each PartEMBEDEMBEDProgrammable ButtonsThe DS-5021D digital phone has 21 program

© SAMSUNG Electronics Co., Ltd. Page 7PREPARATIONConference ButtonThis button allows you to set up a conference call for up to 5 persons, including yo

Page 8 © SAMSUNG Electronics Co., Ltd.PREPARATIONBottom Panel of the DS-5021D / 5014DHandset Connection PortPlug the handset cord into this port marke

© SAMSUNG Electronics Co., Ltd. Page 9PREPARATIONAdditional ModuleAs the additional modules that can be connected to the DS-5021D/5014D phones andprov

Page 10 © SAMSUNG Electronics Co., Ltd.PREPARATIONKDB-FThe standard mode of speakerphone in DS-5021D/5014D phone is ‘Half Duplex’. Thehalf duplex mean

© SAMSUNG Electronics Co., Ltd. Page 11PREPARATION4. Assembling the DS-5021D / 5014D DigitalphoneConnecting lines to the phone1. Connect the handset t

Page 12 © SAMSUNG Electronics Co., Ltd.PREPARATIONWhen used as the wall mounting digital phoneAssemble the stand into the left/right slots that are lo

© SAMSUNG Electronics Co., Ltd. Page 13PREPARATIONAdding a KDB Module1. In the center of the bottom panel, there is an expansion module that can insta

Page 14 © SAMSUNG Electronics Co., Ltd.PREPARATIONAdding an AOM1. Connect the DLI cable on the main system to the DLI port at the bottom of AOM. At th

© SAMSUNG Electronics Co., Ltd. Page 15THINGS YOU SHOULD KNOW1. About Stations and Trunk LinesA station is a digital or digital phone or standard tel

© SAMSUNG Electronics Co., Ltd. Page IABOUT THIS GUIDEThis User guide provides instructions for the use of Samsung’s latest DS-5021D andDS-5014D 2 li

Page 16© SAMSUNG Electronics Co., Ltd.THINGS YOU SHOULD KNOW2. Selecting System FunctionsTo use the functions of the OfficeServ system you can: press

© SAMSUNG Electronics Co., Ltd.Page 17THINGS YOU SHOULD KNOW3. Keep pressing the Scroll button until the desiredfunction shows up.If there is a "

Page 18© SAMSUNG Electronics Co., Ltd.THINGS YOU SHOULD KNOWDial Button Function Dial Button Function44 Reserve connection to a busystation/trunk line

© SAMSUNG Electronics Co., Ltd.Page 19THINGS YOU SHOULD KNOWAssigning the Programmable Button ExtendersBy adding an extender to some buttons, you can

Page 20© SAMSUNG Electronics Co., Ltd.THINGS YOU SHOULD KNOW1. Press the [Transfer] button. 2. Press [1] [0] [7].3. Select the programmable button th

© SAMSUNG Electronics Co., Ltd.Page 21THINGS YOU SHOULD KNOW3. Entering CharactersUsing the dial buttons of this phone, you can easily enter/edit, let

Page 22© SAMSUNG Electronics Co., Ltd.THINGS YOU SHOULD KNOWEntering CharactersPress the [!Volume"] button to move the cursor and insert or modif

© SAMSUNG Electronics Co., Ltd.Page 23THINGS YOU SHOULD KNOW4. Configuring My PhoneAllows you to set the feature preferences for your digital phone.To

Page 24© SAMSUNG Electronics Co., Ltd.THINGS YOU SHOULD KNOW6. Save the new passcode by pressingthe [Transfer] button.Setting the Answer ModeIntercom

© SAMSUNG Electronics Co., Ltd.Page 25THINGS YOU SHOULD KNOW5. Press the [Transfer] button and savethe selected entry.- If your digital phones is prog

Page II© SAMSUNG Electronics Co., Ltd.SAFETY CONCERNSThis page is intentionally left blank.

Page 26© SAMSUNG Electronics Co., Ltd.THINGS YOU SHOULD KNOW4. Save the selected entry by pressingthe [Transfer] button.- The digital phone can have a

© SAMSUNG Electronics Co., Ltd.Page 27THINGS YOU SHOULD KNOWPulse to Tone ChangeoverWhen making an outside call on a dialpulse(mechanical) line, press

Page 28© SAMSUNG Electronics Co., Ltd.THINGS YOU SHOULD KNOW5. Volume AdjustmentThe [!!!!Volume""""] button is used for adjusting

© SAMSUNG Electronics Co., Ltd.Page 29THINGS YOU SHOULD KNOWAdjusting Speaker Volume1. During a call using the [Speaker] button.2. Press the [Volume&q

Page 30© SAMSUNG Electronics Co., Ltd.THINGS YOU SHOULD KNOW6. Types of Signal ToneThe types of signal tone used in this telephone system are describe

© SAMSUNG Electronics Co., Ltd.Page 31THINGS YOU SHOULD KNOW7. Telephone Status IndicatorThe status indicator turns on or off according to the telepho

Page 32© SAMSUNG Electronics Co., Ltd.THINGS YOU SHOULD KNOW8. Button LEDThe [Transfer] button, [Hold] button, and [Speaker] button have a LED that tu

© SAMSUNG Electronics Co., Ltd. Page 33BASIC FEATURES1. Before Making / Answering a CallThis section provides you with information on how to make or

Page 34 © SAMSUNG Electronics Co., Ltd.BASIC FEATURES2. Intercom CallsThis function is used when you want to make a call to other stations.Assigning t

© SAMSUNG Electronics Co., Ltd. Page 35BASIC FEATURESCalling an Extension Number1. Pick up the handset and checkfor dial tone.2. Dial the extension nu

© SAMSUNG Electronics Co., Ltd. Page IIISAFETY CONCERNSFor product safety and correct operation, the following information must be read before theins

Page 36 © SAMSUNG Electronics Co., Ltd.BASIC FEATURESAnswering an Intercom Call1. When the Digital phone rings,pick up the handset or pressthe [Speake

© SAMSUNG Electronics Co., Ltd. Page 37BASIC FEATURESAutomatic Answer Mode (Intercom Calls Only)When another station calls you, a short signal tone wi

Page 38 © SAMSUNG Electronics Co., Ltd.BASIC FEATURESBusy Station CallbackWhen the called station is busy, you can set a busy station callback. When t

© SAMSUNG Electronics Co., Ltd. Page 39BASIC FEATURESBusy Station Camp-OnWhen you call another station and receive a busy signal, you can give the cal

Page 40 © SAMSUNG Electronics Co., Ltd.BASIC FEATURES3. Outside CallsThis function is used when you want to make an external call using any available

© SAMSUNG Electronics Co., Ltd. Page 41BASIC FEATURESTo make an external call with a speakerphone, follow the procedures below.1. Press the [Speaker]

Page 42 © SAMSUNG Electronics Co., Ltd.BASIC FEATURESAuthorization Code and Account CodeAuthorization CodeIf your OfficeServ system is programmedto re

© SAMSUNG Electronics Co., Ltd. Page 43BASIC FEATURESUniversal AnswerExternal calls may be programmed to ringthrough an external speaker. In this case

Page 44 © SAMSUNG Electronics Co., Ltd.BASIC FEATURES4. Lift the handset or press the [Send] buttonto respond to the Callback. Wait for dial toneand d

© SAMSUNG Electronics Co., Ltd. Page 45BASIC FEATURESRedialTo redial the last telephone number you dialled, press the [Send] button for approximately

Page IV© SAMSUNG Electronics Co., Ltd.SAFETY CONCERNSThe handset receiver on the digital phone mayretain metallic objects. Care should be takenwhen us

Page 46 © SAMSUNG Electronics Co., Ltd.BASIC FEATURESSave Number with RedialTo save the number you just dialledfor later use, press the [SAVE] buttonb

© SAMSUNG Electronics Co., Ltd. Page 47BASIC FEATURESAutomatic Redial / RetryWhen you make an outside call and receive a busy signal, the OfficeServ s

Page 48 © SAMSUNG Electronics Co., Ltd.BASIC FEATURESCall ParkYou can park an outside call in one of 10 ‘parking orbits’.1. Press the [PARK] button.Or

© SAMSUNG Electronics Co., Ltd. Page 49BASIC FEATURES4. Intercom / Outside CallsHolding a CallYou can temporarily suspend a conversation without endin

Page 50 © SAMSUNG Electronics Co., Ltd.BASIC FEATURESAutomatic HoldWith Automatic Hold set, when you are answering an outside call, pressing the trunk

© SAMSUNG Electronics Co., Ltd. Page 51BASIC FEATURESExclusive HoldTo place an outside call on hold exclusively so that other users cannot get it.1. P

Page 52 © SAMSUNG Electronics Co., Ltd.BASIC FEATURESConsultation HoldWhen you are talking to an external caller and it is necessary to consult with a

© SAMSUNG Electronics Co., Ltd. Page 53BASIC FEATURESHold Recall1. If you leave a call on hold longerthan the system hold timer allows, it will recall

Page 54 © SAMSUNG Electronics Co., Ltd.BASIC FEATURESCall PickupThis section explains how to pickup a call that is ringing at another station.Station

© SAMSUNG Electronics Co., Ltd. Page 55BASIC FEATURESGroup Call PickupEach station can be assigned to a call pickup group. Refer to your System Admini

© SAMSUNG Electronics Co., Ltd. Page VSAFETY CONCERNSDo not install the phone near a heater or naked flames(cigarette lighter, heating apparatus, etc.

Page 56 © SAMSUNG Electronics Co., Ltd.BASIC FEATURESDialling by Directory NameEach extension number or speed dial number can have a relevant director

© SAMSUNG Electronics Co., Ltd. Page 57BASIC FEATURESTransferring CallsYou can transfer your call to another extension or return to the outside party.

Page 58 © SAMSUNG Electronics Co., Ltd.BASIC FEATURESCall RetransferringIf you wish to send the call to another extensionwithout waiting for the first

© SAMSUNG Electronics Co., Ltd. Page 59BASIC FEATURESTransfer To Voice MailThis feature is used to send a call directly to a voice mailbox. Your Digit

Page 60 © SAMSUNG Electronics Co., Ltd.BASIC FEATURESCall WaitingIf an outside call or another station has camped-on to you, your Digital phone will r

© SAMSUNG Electronics Co., Ltd. Page 61BASIC FEATURESSpeed-DialYou may assign any frequently used numbers to a personal speed dial number list for you

Page 62 © SAMSUNG Electronics Co., Ltd.BASIC FEATURESProgramming the Speed Dial NumbersYour station can be assigned up to fifty numbers, 00~49. Ask yo

© SAMSUNG Electronics Co., Ltd. Page 63BASIC FEATURESDialling Speed Dial NumbersYou can dial a speed dial number stored in the list of system speed di

Page 64 © SAMSUNG Electronics Co., Ltd.BASIC FEATURESAssigning a Name to the Speed Dial Button.A name of 11 characters can be assigned for each speed

© SAMSUNG Electronics Co., Ltd. Page 65BASIC FEATURESProgramming One-touch Speed Dial ButtonsYou can assign a frequently used number from the speed di

Page VI© SAMSUNG Electronics Co., Ltd.SAFETY CONCERNSUse a soft dry cloth to clean the phone.Do not use any chemical solvents like wax,benzene, alcoho

Page 66 © SAMSUNG Electronics Co., Ltd.BASIC FEATURESUsing Chain DiallingAfter a speed dial number is pressed,additional numbers can be dialled manual

© SAMSUNG Electronics Co., Ltd. Page 67BASIC FEATURES4. To drop a person from your conference call,press the [Conference] button and dialthe extension

Page 68 © SAMSUNG Electronics Co., Ltd.BASIC FEATURES3. Select the required Conference Groupnumber by using the [!!!!Volume""""] b

© SAMSUNG Electronics Co., Ltd. Page 69CONVENIENT FEATURES1. Do Not DisturbWhen Do Not Disturb is registered, you can block incoming calls to your di

Page 70 © SAMSUNG Electronics Co., Ltd.CONVENIENT FEATURESCancelling Do Not DisturbThe procedure for cancelling the Do Not Disturb mode is described b

© SAMSUNG Electronics Co., Ltd. Page 71CONVENIENT FEATURES2. Call ForwardingThis section explains various call forwarding features available on your O

Page 72 © SAMSUNG Electronics Co., Ltd.CONVENIENT FEATURES5. Dial the station, station group, or externalnumber remembering to insert the trunkaccess

© SAMSUNG Electronics Co., Ltd. Page 73CONVENIENT FEATURESForwarding CallsYou can forward calls to another station,station group, or an external numbe

Page 74 © SAMSUNG Electronics Co., Ltd.CONVENIENT FEATURESForwarding All CallsYou can forward all your calls to another internal, station group or ext

© SAMSUNG Electronics Co., Ltd. Page 75CONVENIENT FEATURESForward BusyWhen you are busy on a call, incoming calls can be forwarded to another station,

© SAMSUNG Electronics Co., Ltd. Page VIITABLE OF CONTENTSABOUT THIS GUIDEConventions...

Page 76 © SAMSUNG Electronics Co., Ltd.CONVENIENT FEATURESForward No AnswerCalls can be forwarded when you are not available to answer the call.1. Dia

© SAMSUNG Electronics Co., Ltd. Page 77CONVENIENT FEATURESForward Busy / No AnswerWhen the Forward Busy(FWD BUSY) and Forward No Answer(FWD NOANS) des

Page 78 © SAMSUNG Electronics Co., Ltd.CONVENIENT FEATURESForward When DND is SetYou can set a forward destination for those times you need to set Do

© SAMSUNG Electronics Co., Ltd. Page 79CONVENIENT FEATURESForward Follow MeAll incoming calls to your digital phone can be forwarded to the station yo

Page 80 © SAMSUNG Electronics Co., Ltd.CONVENIENT FEATURESTo forward calls from a specific station to your digital phone (Remote Forwarding) :1. Dial

© SAMSUNG Electronics Co., Ltd. Page 81CONVENIENT FEATURES3. Paging and MessagingThis section explains how to use the OfficeServ paging and messaging

Page 82 © SAMSUNG Electronics Co., Ltd.CONVENIENT FEATURES5. Hang up after paging.External PageYou can page externally through optional external speak

© SAMSUNG Electronics Co., Ltd. Page 83CONVENIENT FEATURES5. Hang up after paging.All PageYou can also page all external zones and internal page zone

Page 84 © SAMSUNG Electronics Co., Ltd.CONVENIENT FEATURES5. Hang up after paging.Meet Me Page : MMPG1. Pick up the handset and checkfor dial tone.2.

© SAMSUNG Electronics Co., Ltd. Page 85CONVENIENT FEATURES5. Press the [WAIT] or [Transfer] button.6. Hold the handset until the other partyenters the