Samsung CTR164DC Series User Manual download pdf (Page 28)

28_ warranty and service

What should I do if the display is illuminated?

Check for the following:

• The control panel is partially covered by a damp cloth or liquid. To reset,

press the “On / Off” control sensor.

What does it mean when the burner does not glow red?

• The selected temperature of the cooking zone is maintained by a sensor

that cycles the zone on and off, so the surface cooking area will not always

glow red. If you select a low heat setting, the heat will cycle on and off more

frequently than at higher settings. The heat also cycles on and off at the

highest setting.

What should I do if the display is illuminated?

Check for the following:

• The hob is overheated because of abnormal operation.

• After hob is cooled down, press the “On / Off” control sensor for resetting.

If you request a service call because of an error made in operating the appliance,

the visit from the customer service technician may incur a charge even during the

warranty period.

SERVICE

Before calling for assistance or service, please check the section “Troubleshooting.”

If you still need help, follow the instructions below.

Is it a technical fault?

If so, please contact your customer service centre.

Always prepare in advance for the discussion. This will ease the process of

diagnosing the problem and also make it easier to decide if a customer service

visit is necessary.

Please take note of the following information.

• What form does the problem take?

• Under what circumstances does the problem occur?

When calling, please know the model and serial number of your appliance. This

information is provided on the rating plate as follows:

• Model description

• S / N code (10 digits)

We recommend that you record the information here for easy reference.

Model:

Serial number:

When do you incur costs even during the warranty period?

• if you could have remedied the problem yourself by applying one of the

solutions provided in the section “Troubleshooting,”

• if the customer service technician has to make several service calls because

he was not provided with all of the relevant information before his visit and as

a result, for example, has to make additional trips for parts. Preparing for your

phone call as described above will save you the cost of these trips.

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Samsung CTR164DC Series User Manual Page 28

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