132 Users Manual
A2 If the headset is connected to the power adapter, the Bluetooth wireless
connection is not available. Disconnect the headset from the power adapter and
try again.
A3 A Bluetooth headset generally provides On/Off and Pairing modes. To connect
the headset to another Bluetooth device such as a PC or cellphone, it must be in
Pairing mode. Switch the headset to Pairing mode and try again.
In general, a Bluetooth headset in Pairing mode is automatically switched to On/
Off mode after a pre-determined period of time.
Q3 I have connected the headset, but I cannot hear sound normally.
A1 If the Bluetooth headset is properly connected to a PC, the Control Pane Sound
Playback Device changes to Bluetooth Audio (for a mono headset) or High
Quality Bluetooth Audio (for a stereo headset). If the Sound Playback Device
in the Control Panel is not changed properly, you may not hear any sound.
Check the audio settings in the Control Panel according to the procedures below.
Configuring Sounds and Audio Devices in the Control Panel
z Double-Click Start > Control Panel > Sounds and Audio Devices.
x Select the Audio tab in the Sounds and Audio Devices Properties window.
c Check if the Sound playback and Sound recording device is set to Bluetooth
audio (for a mono headset) or High Quality Bluetooth audio (for a stereo
headset).
A2 Some headsets cause sound to be played intermittently depending on the
Bluetooth driver and the firmware version. Check your Bluetooth driver
and firmware versions and download the latest versions by connecting to
Zaigen (www.zaizen.co.kr).
• Checking the Version
- Driver Version: In the Taskbar, right-click the Bluetooth icon > Check the
version in the General tab.
- Firmware Version: In the Taskbar, right-click the Bluetooth icon > Check the
version in the Hardware tab.
A3 Check if the headset is properly connected and is operating normally.
A4 Check the volume settings of the headset and the PC.
A5 If a multimedia application such as Windows Media Player is running when
connecting the headset, the headset may not be connected or recognized properly.
Connect the headset first and then launch a multimedia application.
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