Samsung UA55KU6300J User Manual Page 79
- Page / 109
- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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74
The problem Try this!
The TV image does not
look as good as it did in
the store.
Store displays are all tuned to digital, HD (high definition) channels.
If you have an analogue cable/set top box, upgrade to a digital set top box. Use HDMI
or Component cables to deliver HD (high definition) picture quality.
Many HD channels are upscaled from SD (Standard Definition) content. Look for a
channel that is broadcasting true HD content.
●
Cable/Satellite Subscribers: Try HD channels from the channel lineup.
●
Terrestrial/Cable Antenna Connection: Try HD channels after running the Auto Tuning
function.
Adjust the cable/satellite box's video output resolution to 1080i or 720p.
The picture is
distorted.
The compression of video content may cause picture distortions, especially in fast
moving pictures from sports programmes and action movies.
A weak or bad quality signal can cause picture distortions. This is not an issue with
the TV.
Mobile phones used close to the TV (within 1m) may cause noise in analogue and
digital channels.
The colour is wrong or
missing.
If you’re using a Component connection, make sure that the Component cables are
connected to the correct jacks. Incorrect or loose connections may cause colour
problems or a blank screen.
The colour is poor
or the picture is not
bright enough.
Go to the Picture menu and then adjust the Picture Mode, Brightness, Sharpness, and
Colour settings.
See if Energy Saving Mode (
Settings System Eco Solution Energy
Saving Mode) has been enabled.
Try resetting the picture. (
Settings Picture Expert Settings Reset
Picture)
There is a dotted line
on the edge of the
screen.
Change Picture Size to 16:9 Standard.
Change the cable/satellite box resolution.
"
If the test picture does not appear or there is noise or distortion, the TV may have a problem. Contact
Samsung’s Call Centre for assistance.
"
If the test picture is displayed properly, there may be a problem with an external device. Please check the
connections.
"
If the problem persists, check the signal strength or refer to the external device’s user manual.
- E-MANUAL 1
- Contents 2
- Smart Features 3
- TV Viewing 3
- Picture and Sound 4
- System and Support 4
- Troubleshooting 4
- Precautions and Notes 5
- Using Smart Hub 6
- Editing Channels 9
- Connecting to the Internet 10
- Network Settings 11
- Select your wireless network 11
- Connecting Video Devices 14
- AV IN port) 15
- Connecting Bluetooth Devices 16
- Connecting a Computer 17
- Connecting a Mobile Device 18
- Changing the input signal 19
- Editing external devices 19
- Using additional functions 19
- Connection Notes! 20
- Button Description 23
- Universal Remote 26
- Connecting a USB keyboard 27
- Using the keyboard 27
- Smart Hub 29
- Displaying Home Screen 30
- Testing Smart Hub connections 31
- Resetting Smart Hub 31
- Using a Samsung account 32
- Using the GAMES Service 34
- Installing and running a game 35
- Rating a game 36
- Using the APPS Service 37
- Launching an app 38
- Adding to Home Screen 38
- Moving apps 38
- Removing an app 39
- Updating apps 39
- Locking and unlocking apps 39
- Automatically updating apps 39
- Rating apps 39
- Using the e-Manual 40
- Using the Web Browser 40
- Playing pictures/video/music 41
- Playing media content 42
- Using Voice Interaction 44
- Use Family TV 45
- Using the guide 46
- Recording Programmes 47
- Viewing recorded programmes 48
- Setting Up a Schedule Viewing 49
- Using Timeshift 50
- Using the Channel List 50
- Editing channels 51
- Editing registered channels 52
- Editing a Favourites List 53
- Sports Mode 54
- TV-Viewing Support Functions 55
- Selecting a Language 56
- Selecting a Audio Format 56
- Tuning digital channels 57
- Tuning analogue channels 57
- Adjusting the Picture Quality 58
- Picture Support Functions 60
- Adjusting the Sound Quality 61
- Selecting speakers 62
- Selecting Bluetooth speaker 63
- Setting the current time 65
- Using the timers 66
- Preventing screen burn 67
- Using Anynet+ (HDMI-CEC) 68
- Updating the TV’s Software 69
- Scanning viruses in real time 70
- Checking a scanned list 70
- Using Other Functions 71
- Audio Description 72
- Changing the menu language 73
- Setting up a password 73
- Checking Notifications 74
- Programme Rating Lock 74
- Enabling game mode 75
- Getting Support 76
- Diagnosing the TV operation 77
- Testing the picture 78
- Testing the sound 80
- The problem Try this! 81
- My File Won't Play 83
- I Want to Reset the TV 83
- Other Issues 84
- Read Before Using Apps 90
- Supported external subtitles 94
- Supported internal subtitles 94
- Supported video codecs 96
- Video decoders 97
- Audio decoders 97
- Other restrictions 97
- Restrictions 98
- Read After Installing the TV 99
- Installing an anti-theft lock 100
- VESA DMT 102
- Buttons and Functions 105
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