Samsung UA55MU6100J User Manual download pdf (Page 53)

I Can't Hear the Sound Clearly

When the TV has difficulties with sound, these steps may help resolve the problem.

Testing the sound

Settings Support Self Diagnosis Start Sound Test

Try Now

If the TV plays the Start Sound Test melody without distortion, there may be a problem with an external

device or the broadcast signal's strength.

The problem Try this!

There is no sound or

the sound is too low at

maximum volume.

Check the volume control of the device (cable/satellite box, DVD, Blu-ray, etc.)

connected to your TV.

The picture is good but

there is no sound.

If you are using an external device, check the device’s audio output option. (For

example, you may need to change your cable box’s audio option to HDMI if the box

connected to your TV is using an HDMI cable.)

To listen to the computer sound, connect the external speaker to the computer’s

audio output connector.

If your TV has a headphone jack, make sure there is nothing plugged into it.

Reboot the connected device by disconnecting and then reconnecting the device’s

power cable.

The speakers are making

an odd sound.

Make sure that the audio cable is connected to the correct audio output connector

on the external device.

For antenna connections, check the signal information. A low signal level may

cause sound distortions.

Run Start Sound Test ( Settings Support Self Diagnosis Start Sound

Test).

My Computer Won't Connect

When the TV has difficulties connecting to a PC, these steps may help resolve the problem.

The problem Try this!

The "Mode Not

Supported" message

appears.

Set your PC’s output resolution so it matches a resolution supported by the TV.

The video is OK but there

is no audio.

If you are using an HDMI connection, check the audio output setting on your PC.

If you are using an HDMI-to-DVI cable, a separate audio cable is required.

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Samsung UA55MU6100J User Manual Page 53