Samsung UN65JS8500F User Manual Page 136
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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130
There Is a Problem with the Picture
Testing the picture
(MENU/123) MENU Support Self Diagnosis Picture Test
Before you review the list of problems and solutions below, use Picture Test to determine if the
problem is caused by the TV. The Picture Test displays a high definition picture you can examine for
flaws or faults.
The problem Try this!
Flickering and
Dimming
If your Samsung Television is flickering or dimming sporadically, you may need to
disable some of the energy efficiency features. Disable Energy Saving ((MENU/123)
MENU System Eco Solution Energy Saving) or Eco Sensor ((MENU/123)
MENU System Eco Solution Eco Sensor).
Component
Connections/Screen
Color
If the color on your Samsung television screen is not correct or the black and white
colors are off, run Picture Test ((MENU/123) MENU Support Self Diagnosis
Picture Test).
If the test results indicate that the problem is not caused by the TV, do the
following:
●
Confirm that the TV's video input connectors are connected to the correct
external device video output connectors.
●
Check the other connections as well. If the TV is connected to an external
device via a component cable, confirm that the Pb, Pr, and Y jacks are plugged
into their proper connectors.
Screen Brightness
If the colors on your Samsung TV are correct but just a little too dark or bright, try
adjusting the following settings first.
●
Go to the Picture menu and adjust the Backlight, Contrast, Brightness,
Sharpness, Color, and Tint (G/R) settings.
Ghosting, Blurring, or
Juddering
If you notice ghosting or blurring on the screen, use the Auto Motion Plus function
((MENU/123) MENU Picture Picture Options Auto Motion Plus) to resolve
the issue.
Unwanted Powering
Off
If your Samsung TV appears to turn off by itself, try disabling some of the TV's
energy efficiency functions. See if Sleep Timer ((MENU/123) MENU System
Time Sleep Timer) has been enabled. The Sleep Timer automatically turns the
TV off after a specified period of time. If the Sleep Timer has not been enabled,
see if No Signal Power Off ((MENU/123) MENU System Eco Solution
No Signal Power Off) or Auto Power Off ((MENU/123) MENU System Eco
Solution Auto Power Off) has been enabled and disable them.
Problems Powering On
When the TV is turned on, the remote control receiver flashes 5 times before the
screen turns on.
If you are having problems powering on your Samsung television, there are a
number of things to check before calling the service department. Confirm that the
TV's power cord is connected correctly at both ends and that the remote control
is operating normally. Make sure that the antenna cable or cable TV cable is firmly
connected. If you have a cable or satellite box, confirm that it is plugged in and
turned on.
- E-MANUAL 1
- Contents 2
- Smart Features 3
- TV Viewing 4
- Picture and Sound 5
- System and Support 5
- Precautions and Notes 6
- Troubleshooting 6
- Using Smart Hub 7
- Setting up Voice Recognition 8
- Setting up Motion Control 9
- Smart Control Settings 11
- Activating sports mode 12
- Displaying Multiple Screens 13
- Connecting an Antenna 14
- Connecting to the Internet 15
- Network Status 17
- No network cable found 18
- IP auto setting failed 18
- Connecting Video Devices 20
- AUDIO OUT 24
- Connecting a Computer 25
- Connecting a Mobile Device 27
- Using Screen Mirroring 28
- Connection Notes 32
- Using the Universal Remote 40
- Connecting a keyboard 41
- Using the keyboard 42
- Connecting a mouse 43
- Using a mouse 43
- Using additional functions 44
- Using Multi-Link Screen 45
- Smart Hub 46
- Testing Smart Hub connections 47
- Using the Smart Hub tutorial 48
- Resetting Smart Hub 48
- Creating a Samsung account 49
- Using the GAMES Service 52
- Installing and running a game 53
- Removing a game 54
- Rating a game 54
- Registering a coupon 54
- Using the APPS Service 55
- Installing an app 56
- Using channel bound apps 57
- Using the e-Manual 58
- Using the Web Browser 59
- Using the MY CONTENT Service 60
- Safely Removing a USB Device 61
- Using the NewsON Service 67
- Using the Soccer Service 68
- Viewing soccer videos 69
- Activating motion control 74
- Using Face Recognition 78
- Using the guide 80
- Checking current program info 81
- Changing the broadcast signal 81
- Recording Programs 82
- Viewing recorded programs 84
- Highlight Player 85
- Managing recorded files 86
- Setting Up a Schedule Viewing 87
- Using Timeshift 88
- Using the Channel List 89
- Removing registered channels 90
- Adding back removed channels 90
- Editing registered channels 91
- Using Program Rating Lock 92
- Editing a Favorites List 96
- Rearranging a favorites list 97
- Renaming a favorites list 97
- Enabling sports mode 98
- TV-Viewing Support Functions 101
- Fine-tuning analog broadcasts 104
- Removing pay channels 104
- Adjusting the Picture Quality 105
- Adjusting the picture quality 106
- Adjusting advanced settings 107
- Adjusting picture options 108
- Viewing in 3D 110
- Adjusting 3D effects 111
- Picture Support Functions 112
- Changing the picture size 113
- Adjusting the Sound Quality 115
- Applying sound effects 116
- Selecting speakers 117
- Resetting all sound settings 119
- Setting the current time 120
- Using the timers 121
- Functions 123
- Using Anynet+ (HDMI-CEC) 124
- Updating the TV’s Software 126
- Using Other Functions 129
- Changing the menu language 131
- Setting up a password 131
- Checking Notifications 131
- Enabling game mode 131
- DivX movies) 133
- Getting Support 134
- Requesting service 135
- Testing the picture 136
- Testing the sound 138
- Testing 3D picture quality 139
- My File Won't Play 142
- I Want to Reset the TV 142
- Other Issues 143
- Read Before Using 3D Mode 147
- Component 150
- Digital channel 150
- Videos/Photos 150
- Computer via HDMI cable 150
- Face recognition 152
- Using the TV camera 152
- Motion Control 152
- Voice Recognition 153
- Read Before Using Apps 155
- Supported external subtitles 158
- Supported internal subtitles 158
- Supported video codecs 160
- Other restrictions 161
- Video decoders 161
- Audio decoders 161
- Read After Installing the TV 162
- Wireless security protocols 163
- Resolutions) 164
- VESA DMT 165
- Open Source License Notice 168
- Glossary 169
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