Samsung UN85S9AFXZA User Manual

Samsung Service NewsYour source for service informationApril, 2014

An Example:Product: RF323TEDBSR/AALimited Warranty to the Original Purchaser is:One (1) year Parts and Labor on the RefrigeratorFive (5) years Parts a

2014 Samsung TV Certification TrainingBy Rick Heal, Senior Manager, CE Product SupportFor 2014, Samsung continues to accommodate your demanding schedul

Date City CommentsApril 18, 2014 Olympia, WA FE/ASC 1 day TV Certification Training (Session 2)April 28, 2014 Framingham, MA FE/ASC 1 day TV Certificati

For 2014, Samsung continues to accommodate your demanding schedule with two day HA Certification Training classes. These classes will begin April 1, 2

Date City CommentsApril 10-11, 2014 Largo, FL ME/ASC 2 day HA Certification Training (Session 2)April 10-11, 2014 Austin, TX ME/ASC 2 day HA Certificati

2014 Samsung Appliance Certification Trainingcontinued11 2014 Samsung Appliance Certification TrainingDate City CommentsMay 13-14, 2014 Joplin, MO ME/A

Samsung Welcomes New Regional Service ManagerBy Jorge Tavora, National Service Manager, Technical SupportSamsung is pleased to welcome Michael Gerber

13 CE Tech TipsWebBrowser Causes No Video Condition When TV Exits Smart HubBy Khaled Abuali and Paul Kim, Managers, Product Support EngineeringCE Te

14 CE Tech TipsTo downgrade the WebBrowser, follow the steps below.Step 1:1) Go to SmartHub > Apps panel > More Apps.2) Select ‘Update Apps’

15 CE Tech TipsUsing the TV Factory Menu as a Diagnostic ToolBy Khaled Abuali and Paul Kim, Managers, Product Support EngineeringUsing a Factory Rem

Samsung Service NewsYour source for service informationApril, 2014Inside this issueApril, 20141 Top 15 Finalists Go Head to Head in Samsung’s Solve f

16 CE Tech TipsUsing the TV Factory Menu as a Diagnostic ToolcontinuedFactory Menu > OptionFactory Menu > Control

17 CE Tech TipsUsing the TV Factory Menu as a Diagnostic ToolcontinuedFactory Menu > SVCFactory Menu > SVC > SVC Info SVC Info1. Model Co

18 CE Tech TipsUsing the TV Factory Menu as a Diagnostic ToolcontinuedHow to Check Error Count (ER Count)ER Count should be checked first. This will

19 CE Tech TipsUsing the TV Factory Menu as a Diagnostic ToolcontinuedHow to Check Test PatternsFor video issues, Test Patterns generated from the M

20 CE Tech TipsUsing the TV Factory Menu as a Diagnostic ToolcontinuedHow to Run a Hardware Self DiagnosisYou can see the results of Hardware self d

21 CE Tech TipsUsing the TV Factory Menu as a Diagnostic ToolcontinuedHow to Rewrite HDMI EDID DataIf the TV fails to identify an HDMI device correc

22 CE Tech TipsCE GSPN UpdatesBy Jeff Brutman, Senior Staff, PublicationsWe encourage you to use our GSPN site to find the latest service bulletins to

23 HA Tech TipsHA Tech TipsPartition Insert Error on NE58F9500SS RangesBy Jason Abrams, Assistant Manager, HA Product SupportSubject: The range’s d

24 HA Tech TipsDefrosting Frozen Ice Room DrainsBy Wes Sirois, Assistant Manager, HA Product SupportSubject: Frozen Drain in Ice RoomSymptoms: Fro

25 HA Tech TipsFactory Solution: Modify the Main PCB programming to extend heater “ON” time from 40 minutes to 2 hours (2 Watt heater). The Impleme

Samsung Service NewsYour source for service informationApril, 2014Inside this issueApril, 201428 Testing the Water Level Sensor and Water Valves on th

26 HA Tech TipsDishwasher Tub Air Pressure Causing oE Errors During FillBy Jason Abrams, Assistant Manager, HA Product SupportSubject: oE error cod

27 HA Tech TipsDishwasher Tub Air Pressure Causing oE Errors During FillcontinuedDate Information in the Serial Number: An ExampleThe 8th character

28 HA Tech TipsTesting the Water Level Sensor and Water Valves on the Hudson Model WashersBy Dorian Rua, Content Developer, TrainingThe best way to

29 HA Tech TipsIf water is being added to the tub and the displayed number does not change, the water pressure hose might be blocked or disconnected

30 HA Tech TipsHA GSPN UpdatesBy Jeff Brutman, Senior Staff, PublicationsWe encourage you to use our GSPN site to find the latest service bulletins to

Samsung Service NewsYour source for service informationApril, 2014The information in this newsletter is published for experienced repair technicians o

1 Top 15 Finalists Go Head to Head in Samsung’s Solve for Tomorrow CompetitionTop 15 Finalists Go Head to Head in Samsung’s Solve for Tomorrow Compet

Updating Service Tickets on GSPNBy Brian May, Regional Service ManagerService tickets are vital to Samsung’s operations and our overall customer satis

Step 3: Go to the last column on the right. If the date falls in the past, then an update is required. If the date is in the future, then no update is

Step 7: The final step is to click the SAVE button. If you don’t, then you will lose all the data you just entered.Please contact your Regional Service

Samsung Product Warranty Guide By Jet Mboga, Assistant Manager, Warranty Department Certain components of Samsung home appliances have a longer warra