Samsung UN40KU6000G User Manual download pdf (Page 9)

English - 9

The TV settings are lost after 5 minutes.

 The TV is in the Retail Mode. Change the Usage Mode to Home Mode. ( > Settings > System > Expert Settings >

Usage Mode > Home Mode).

Intermittent Wi-Fi

 Make sure the TV has a network connection ( > Settings > Network > Network Status).

 

 

 Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the





Single story Multi story





 

Router and the TV.

Video App problems (Youtube etc)

 Change the DNS to 8.8.8.8. Select > Settings > Network > Network Status > IP Settings > DNS setting > Enter

manually > DNS Server > enter 8.8.8.8 > OK

 Reset by selecting

> Settings > Support > Self Diagnosis > Reset Smart Hub.

What is Remote Support?



 Diagnose your TV

 Adjust the TV settings for you

 Perform a factory reset on your TV

 

How does Remote Support work?

You can easily have a Samsung Tech service your TV remotely:

1. Call the Samsung Contact Center and ask for remote support.

2. Open the menu on your TV and go to the Support section.

3. Select Remote Management

the PIN number to the agent.

4. The agent will then access your TV.

KU6000_ZS_BN68-07855A-00_L02.indb 9 2016-03-17  7:49:10

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Samsung UN40KU6000G User Manual Page 9