Samsung UN50J5500AFXZA User Manual download pdf (Page 8)

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5. Troubleshooting and Maintenance

Troubleshooting

If the TV seems to have a problem, first review this list of possible problems and solutions. Alternatively, review

the Troubleshooting Section in the e-Manual. If none of the troubleshooting tips apply, visit www.samsung.

com/support or call Samsung Customer Service at 1-800-SAMSUNG (1-800-726-7864).

N For detailed information on troubleshooting, watch the troubleshooting videos at www.samsung.com/

spsn.

N This TFT LED panel is made up of sub pixels which require sophisticated technology to produce. There

may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the

performance of the product.

N To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto

Update functions on the TV's menu (MENU > Support > Software Update > Update now or Auto Update).

The TV won’t turn on.

• Make sure that the AC power cord is securely plugged in to the TV and the wall outlet.

• Make sure that the wall outlet is working.

• Confirm that the batteries in the remote are good. If not, replace them.

• Try pressing the Power button on the TV to make sure that the problem is not with the remote control. If

the TV turns on, refer to “Remote control does not work” below.

• If the TV is connected to an antenna, check the antenna connections.

• If the TV is connected to a cable/satellite box, make sure that the cable/satellite box is turned on.

There is no picture/video/sound or distorted picture/video/sound from an external

device.

• Make sure the connection to the device is correct and that all cables are fully inserted. Remove and

reconnect all cables connected to the TV and external devices.

• Set the video outputs of your external devices (cable/satellite box, DVD, Blu-ray etc) to match the TV's

input connections. For example, if an external device’s output is HDMI, connect it to an HDMI input on the

T V.

• Make sure that your connected devices are powered on.

• Press the SOURCE button on your remote and confirm that the correct input source has been selected.

• Reboot the connected devices by unplugging each device's power cord and then plugging them in again.

• Perform a TV self diagnosis to determine if the problem is caused by the TV or the device. (MENU >

Support > Self Diagnosis > Sound Test or Picture Test).

• Change the picture size (MENU > Picture > Picture Size > Picture Size).

• Make sure that the correct speaker output is selected (MENU > Sound > Speaker Settings > Speaker Select).

The remote control does not work.

• Replace the remote control batteries. Make sure that the batteries are installed with their poles (+/–) in the

correct direction.

• Clean the sensor’s transmission window on the remote.

• Try pointing the remote directly at the TV from 5~6 feet away.

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Samsung UN50J5500AFXZA User Manual Page 8