Samsung OFFICESERV 700 User Manual

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SYSTEM
ADMINISTRATION
AND
SPECIAL FEATURES GUIDE
for
OfficeServ
100, OfficeServ500
OfficeServ
7000 Series
May 2006
Samsung Telecommunications America reserves the right without prior notice to revise information in
this guide for any reason. Samsung Telecommunications America also reserves the right without prior
notice to make changes in design or components of equipment as engineering and manufacturing
may warrant. Samsung Telecommunications America disclaims all liabilities for damages arising from
the erroneous interpretation or use of information presented in this guide.
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TABLE OF CONTENTS
ABOUT THIS BOOK .................................................................................... 1
SPECIAL FEATURES
System Ring Plans .......................................................................................................... 2
Manual Ring Plan Change ............................................................................................ 2
Temporary Ring Plan Override ....................................................................................2
Calling The System Operator ...................................................................................... 3
Operator Recalls .............................................................................................................. 3
Executive Barge-in .......................................................................................................... 3
Walking Class of Service ................................................................................................4
In/Out of Group ................................................................................................................4
Direct Inward System Access (DISA) ........................................................................ 5
DISA Security .................................................................................................................... 6
Forced Account Codes ............................................................................................ 6–7
Authorization Codes ...................................................................................................... 7
Using the Tie Line ...................................................................................................... 7–8
CALLER ID SPECIAL FEATURES
Abandon Call List ............................................................................................................ 9
CID on SMDR ....................................................................................................................9
Number to Name Translation ......................................................................................9
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Summary of Contents

Page 1 - TABLE OF CONTENTS

SYSTEMADMINISTRATIONANDSPECIAL FEATURES GUIDEforOfficeServ™ 100, OfficeServ™ 500OfficeServ™ 7000 SeriesMay 2006Samsung Telecommunications America rese

Page 2

12Failure to enter the time using the 24 hour clock will cause the date to change at12:00 P.M. Open customer programming and follow the instructions b

Page 3 - SPECIAL FEATURES

4. Press TRSF to store and exit programming OR press SPK to store and advance to the next programNOTE: Directory information is always 11 characters.D

Page 4 - IN/OUT OF GROUP

16PROGRAM TRUNK NAMESThis program is used to assign a character name or identification for each C.O. line.You may assign a name of 11 characters long.

Page 5 - FORCED ACCOUNT CODES

18PROGRAM SYSTEM SPEED DIAL NUMBERSThe system list starts with 200 numbers and can be increased in blocks of ten.Thesystem may have either 500 or 950

Page 6 - USING THE TIE LINE

204. Press the F key to toggle to Program SYS SPEED NAMESystem Speed Dial Names, step 3 to 505:enter the name5. Press TRSF to store and exit programm

Page 7 - CALLER ID

22iDCS KEYSETSDS 5000 SERIES KEYSETSOpen customer programming and follow the instructions below.ACTION DISPLAY1. Press TRSF and then dial 105 [201] SP

Page 8 - PROGRAMMING

242. Dial the station number (e.g., 205) OR [205] SPEED NAMEpress UP or DOWN to select the station 00:and press the right soft key to move thecursor3.

Page 9

262. Dial the station number (e.g., 205) OR [205]ALM REM(1)press UP or DOWN to select the station HHMM: NOTSETand press the right soft key to move t

Page 10 - PROGRAM STATION NAMES

28PROGRAM KEYS UP & DOWN - Select the extension number.KEYPAD - Used to enter extender codes.HOLD - Used to clear the displayed data.Open customer

Page 11

30STATION TIMERSEach station can have five timers customized for them to accommodate stationusers with individual work habits.These timers are as foll

Page 12 - PROGRAM STATION GROUP NAMES

SYSTEM ADMINISTRATOR PROGRAMMINGCustomer Level Access ...

Page 13 - Transfer Speaker

ACTION DISPLAY1. Press TRSF and then dial 728 TRANSLATION:(001)Display shows first entry DIGIT:2. Dial entry number (e.g., 005 or 0005) TRANSLATION:(0

Page 14 - NUMBERS FOR OTHER STATIONS

34CUSTOMER SET RELOCATION This program is used to swap information associated with two stations. All assign-ments such as trunk ring,station group, st

Page 15 - FOR OTHER STATIONS

36SYSTEM MAINTENANCE ALARMSThe OfficeServ 100, OfficeServ 500, and OfficeServ 7000 systems provide a featurethat self-checks for any failures.If a fai

Page 16 - REMINDER WITH MESSAGE

1ABOUT THIS BOOKThis book contains instructions for special features that every telephone user maynot need to know.The owner can decide who the system

Page 17 - MANAGING KEY ASSIGNMENTS

CALLING THE SYSTEM OPERATORAny station that dials 0 will ring its assigned operator. (If tenant service is used,each tenant may have a different opera

Page 18 - PROGRAMMING ACCOUNT CODES

OfficeServ 100 20 Groups(500 through 519) these can be changed to 4 digits ifrequired.To create a backup or relief operator position,assign the main o

Page 19 - TRANSLATION TABLE

NOT VERIFIEDWhen set for this option the user must enter an account code for all outgoing calls,but the account code is not verified against the syste

Page 20

CALLER ID SPECIAL FEATURESNOTE: The Caller ID features below require optional software and/or hard-ware. Please ask your installation and service comp

Page 21 - CUSTOMER SET RELOCATION

TEAR HERECALLER ID SPECIAL FEATURESINVESTIGATEInvestigate allows selected stations with a special class of service to investi-gate any call in progres

Page 22 - N O T E S

10SYSTEM ADMINISTRATORPROGRAMMINGCUSTOMER LEVEL ACCESSBefore any customer programs can be accessed, you must first open system pro-gramming using the

Related models: OFFICESERV 100

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