Samsung QM85D User Manual Page 102
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- Table of contents
- TROUBLESHOOTING
- BOOKMARKS
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102
Troubleshooting Guide
Requirements Before Contacting Samsung Customer Service Center
Before calling Samsung Customer Service
Center, test your product as follows. If
the problem persists, contact Samsung
Customer Service Center.
Testing the Product
Check if your product is operating normally by using the product test function.
If the screen remains blank while the power LED blinks even when the product is correctly connected to a PC, perform product testing.
1
Power off both the PC and product.
2
Disconnect all the cables from the product.
3
Power on the product.
4
If No Signal is displayed, the product is operating normally.
Checking the Resolution and Frequency
Not Optimum Mode will briefly be displayed if a mode that exceeds a supported resolution is selected
(refer to Supported Resolutions).
If the screen remains blank, check the PC
system, video controller and cable.
Chapter 11
- User Manual 1
- Table of contents 2
- Before Using the Product 5
- Safety Precautions 6
- Electricity and Safety 7
- Installation 8
- Operation 10
- Preparations 14
- Items sold separately 15
- Control Panel 16
- Control menu 17
- Reverse Side 18
- Anti-theft Lock 19
- Remote Control 20
- IR control 21
- (sold separately) 22
- (Installation Guide) 23
- Dimensions 24
- Installing the Wall Mount 25
- Remote Control (RS232C) 26
- LAN Cable 27
- Direct LAN cable (PC to HUB) 28
- Cross LAN cable (PC to PC) 28
- Connection 29
- Control Codes 30
- Power control 31
- Volume control 31
- Input source control 32
- Screen mode control 33
- Screen size control 33
- PIP On/Off control 34
- Video Wall Mode Control 35
- Safety Lock 35
- Video Wall On 36
- Video Wall User Control 36
- 10x10 Video Wall Model 37
- Chapter 03 39
- DVI IN / 40
- MAGICINFO IN 40
- RGB / DVI / HDMI / AUDIO IN 40
- DP IN 1 (UHD 60Hz) 41
- Connecting to a Video Device 42
- Connecting to an Audio System 43
- Connecting the LAN Cable 44
- MagicInfo 46
- Changing the Input source 48
- Using MDC 49
- Connecting to MDC 50
- Using MDC via Ethernet 51
- RS232C OUTRJ45 52
- Home feature 53
- Picture Mode 54
- On/O Timer 55
- Holiday Management 56
- Network Settings 57
- MagicInfo Player I 58
- Screen Position 61
- Screen Adjustment 63
- Color Temperature 65
- White Balance 65
- Calibrated Value 66
- Picture Options 67
- Color Tone 68
- Digital NR 68
- HDMI Black Level 68
- Film Mode 68
- Auto Motion Plus 69
- Dynamic Backlight 69
- Picture Size 70
- Zoom/Position 71
- Resolution 71
- Auto Adjustment 72
- PC Screen Adjustment 72
- Picture O 73
- Reset Picture 73
- OnScreen Display 74
- PIP (Landscape) 75
- PIP (Portrait) 75
- Restrictions 76
- Triple Screen 77
- Four Screen 78
- Rotation 79
- Screen Protection 80
- Message Display 82
- Menu Language 83
- Reset OnScreen Display 83
- Chapter 08 84
- Clock Set 85
- Sleep Timer 85
- Power On Delay 85
- MagicInfo I Source 86
- Auto Source Switching 87
- Power Control 88
- Standby Control 89
- Network Standby 89
- Power Button 89
- Eco Solution 90
- Temperature Control 91
- Change PIN 92
- Security 93
- HDMI Hot Plug 93
- Reset System 94
- Sound Adjustment 95
- Sound on Video Call 96
- Speaker Selection 96
- Reset Sound 97
- Chapter 10 98
- Go to Home 99
- ID Settings 100
- Video Wall 100
- More settings 100
- Reset All 101
- Troubleshooting Guide 102
- Check the followings 103
- Screen issue 104
- Sound issue 105
- Remote control issue 107
- Source device issue 107
- Other issue 108
- Q & A 110
- Question Answer 111
- Specications 112
- PowerSaver 114
- Preset Timing Modes 115
- Appendix 118
- Burn-in Prevention 120
- Preventing afterimage burn-in 121
- Terminology 123
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