Samsung RS25J500DSR Use and Care Manual download pdf (Page 27)

English - 27

TROUBLESHOOTING

Troubleshooting

PROBLEM SOLUTION

The refrigerator

does not work at

all or it does not

chill sufﬁ ciently.

• Conﬁ rm that the power plug is properly connected.

• Is the temperature control on the display panel set to the correct temperature?

Try setting it to a lower temperature.

• Is the refrigerator in direct sunlight or located too near a heat source?

• Is the back of the refrigerator too close to the wall and therefore keeping air from

circulating?

• Check if the Cooling Off function is on. If the Freezer/Fridge temperature indicator is

moving, refer to page 20 to cancel the Cooling Off function.

The food in the

fridge is frozen.

• Is the temperature control on the display panel set to the correct temperature?

Try setting it to a warmer temperature.

• Is the temperature in the room very low?

• Did you store the food with a high water content in the coldest part of the fridge?

You hear unusual

noise or sounds.

• Conﬁ rm that the refrigerator is level and stable.

• If the refrigerator’s water supply line is not connected and water is not being supplied

to the refrigerator, the refrigerator will make unusual noises if the ice maker is on or

if you push the water dispenser lever. To stop the noises, press the Ice button for at

least 3 seconds until the Ice Off icon lights indicating that the ice maker is off.

• You hear a ticking sound from inside the refrigerator.

This is normal and occurs because various parts in the refrigerator’s interior contract

or expand in response to temperature changes.

The front corners

of the appliance

are hot and

condensation is

occurring.

• Some heat is normal as anti-condensators are installed in the front corners of the

refrigerator to prevent condensation.

• Is the refrigerator door ajar?

Condensation can occur when you leave the door open for a long time.

Ice is not

dispensing.

• Did you wait for 12 hours after installation of the water supply line before making ice?

• Is the water line connected and the shut-off valve open?

• Did you manually stop the ice making function?

Make sure Ice Type is set to Cubed or Crushed.

• Is there any ice clumped in the ice maker bucket?

• Is the freezer temperature too warm? Try setting the freezer temperature lower.

You can hear water

bubbling in the

refrigerator.

• This is normal.

The bubbling comes from the refrigerant coolant liquid circulating through the

refrigerator.

There is a bad

smell in the

refrigerator.

• Has a food item spoiled?

• Make sure that strong smelling food (for example, ﬁ sh) is wrapped so that it is airtight.

• Clean out your freezer periodically and throw away any spoiled or suspect food.

Frost forms on

the walls of the

freezer.

• Is the air vent blocked?

Remove any obstructions so air can circulate freely.

• Allow sufﬁ cient space between the foods stored for efﬁ cient air circulation.

• Is the freezer door closed properly?

Water dispenser is

not functioning.

• Is the water line connected and the shut-off valve open?

• Has the water supply line tubing been crushed or kinked?

Make sure the tubing is free and clear of any obstruction.

• Is the water tank frozen because the refrigerator temperature is too low?

Try selecting a warmer setting on the main display panel.

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Samsung RS25J500DSR Use and Care Manual Page 27

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