Samsung SM-J327W User Manual Page 108
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- Table of contents
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Appendix
108
The touchscreen responds slowly or improperly
•
If you attach a screen protector or optional accessories to the touchscreen, the
touchscreen may not function properly.
•
If you are wearing gloves, if your hands are not clean while touching the touchscreen,
or if you tap the screen with sharp objects or your fingertips, the touchscreen may
malfunction.
•
The touchscreen may malfunction in humid conditions or when exposed to water.
•
Restart your device to clear any temporary software bugs.
•
Ensure that your device software is updated to the latest version.
•
If the touchscreen is scratched or damaged, visit a Samsung Service Centre.
Your device freezes or encounters a fatal error
Try the following solutions. If the problem is still not resolved, contact a Samsung Service
Centre.
Restarting the device
If your device freezes or hangs, you may need to close apps or turn off the device and turn it
on again.
Forcing restart
If your device is frozen and unresponsive, press and hold the Power key and the Volume
Down key simultaneously for more than 7 seconds to restart it.
Resetting the device
If the methods above do not solve your problem, perform a factory data reset.
On the Apps screen, tap
Settings
→
General management
→
Reset
→
Factory data reset
→
RESET
→
DELETE ALL
. Before performing the factory data reset, remember to make
backup copies of all important data stored in the device.
If you registered a Google account to the device, you must sign in to the same Google
account after resetting the device.
- Table of Contents 2
- Settings 3
- Read me first 4
- Instructional icons 5
- Package contents 8
- Device layout 9
- Installing the battery 11
- Removing the battery 12
- Charging the battery 13
- Memory card 16
- Removing the memory card 17
- Turning the device on and off 18
- Controlling the touchscreen 19
- Dragging 20
- Double-tapping 20
- Home screen 21
- Home screen options 22
- Adding items 22
- Moving items 23
- Removing items 23
- Creating folders 23
- Apps screen 24
- Rearranging items 25
- Searching for items 25
- Indicator icons 26
- Lock screen 27
- Notification panel 28
- Using quick setting buttons 29
- Entering text 30
- Additional keyboard functions 31
- Copying and pasting 31
- Screen capture 32
- Opening apps 32
- Secure Folder 33
- Creating Secure Folder 34
- Moving content 34
- Adding apps 35
- Adding accounts 35
- Hiding Secure Folder 35
- Backing up data 36
- Restoring data 36
- Multi window 37
- Split screen view 38
- Using additional options 39
- Adjusting the window size 39
- Maximizing a window 40
- Samsung account 41
- Removing your Samsung account 42
- Device and data management 45
- Backing up and restoring data 46
- Sharing features 47
- Emergency mode 48
- Deactivating emergency mode 49
- Applications 50
- Managing apps 51
- Introduction 52
- Making calls 52
- Receiving calls 53
- Blocking phone numbers 54
- Options during calls 54
- Smart Call 55
- Contacts 56
- Importing contacts 57
- Searching for contacts 58
- Sharing contacts 58
- Saving and sharing profile 58
- Merging duplicate contacts 59
- Deleting contacts 59
- Messages 60
- Blocking unwanted messages 61
- Internet 62
- Using secret mode 63
- Launching Camera 65
- Basic shooting 66
- Auto mode 68
- Pro mode 68
- Panorama 69
- Continuous shot 69
- Sound & shot 69
- Applying beauty effects 70
- Using the selfie flash 70
- Camera settings 71
- Viewing images and videos 73
- Access additional options 74
- Modify the image 74
- Add the image to favourites 74
- Viewing albums 75
- Viewing stories 75
- Creating stories 76
- Sharing stories 76
- Deleting stories 76
- Deleting images or videos 77
- Sharing images or videos 77
- Samsung Members 78
- Samsung Notes 79
- Calendar 80
- Creating tasks 81
- Voice Recorder 82
- My Files 83
- WORLD CLOCK 84
- STOPWATCH 84
- Calculator 85
- Google apps 85
- Wi-Fi Direct 88
- Bluetooth 89
- Sending and receiving data 90
- Unpairing Bluetooth devices 90
- Data usage 91
- Flight mode 91
- Mobile hotspot and tethering 92
- Mobile networks 93
- Location 93
- More connection settings 93
- Printing 94
- Sounds and vibration 95
- Notifications 95
- Wallpapers and themes 96
- Advanced features 97
- Send SOS messages 98
- Device maintenance 99
- Power saving mode 100
- Managing the battery 100
- Managing the memory 100
- Lock screen and security 101
- Cloud and accounts 102
- Samsung Cloud 103
- Accounts 103
- Accessibility 104
- General management 105
- Software update 106
- About device 106
- Appendix 107
- Restarting the device 108
- Forcing restart 108
- Resetting the device 108
- Health and Safety 113
- Malware and viruses 122
- Disclaimer 125
- Copyright 126
- Trademarks 126
- IC Notice 126
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