Samsung HW-J355 User Manual download pdf (Page 21)

2120

ENG

TROUBLESHOOTING

Before requesting service, please check the following.

The unit will not turn on.

●

Is the power cord plugged into the outlet? ¼ Connect the power plug to the outlet.

A function does not work when the button is pressed.

●

Is there static electricity in the air? ¼ Disconnect the power plug and connect it again.

Sound is not produced.

●

Is the Mute function on?

●

Is the volume set to minimum?

¼ Press the Mute button to cancel the function.

¼ Adjust the Volume.

The remote control does not work.

●

Are the batteries drained?

●

Is the distance between the remote control and main

unit too far?

¼ Replace with new batteries.

¼ Move closer to the unit.

The TV SoundConnect (TV pairing) failed.

●

Does your TV support TV SoundConnect?

●

Is your TV firmware the latest version?

●

Does an error occur when connecting?

●

Reset the TV MODE and connect again.

¼ TV SoundConnect is supported by some Samsung

TVs released from 2012 on. Check your TV to see if it

supports TV SoundConnect.

¼ Update your TV with the latest firmware.

¼ Contact the Samsung call centre.

¼ Press and hold the

button for 5 seconds to reset

the TV SoundConnect connection.

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Samsung HW-J355 User Manual Page 21

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