Samsung US09PEGE manuals

Samsung US09PEGE Installation Guide (308 pages)

Brand: Samsung | Category: Split-system air conditioners | Size: 3.16 MB |

English

Table of contents

Full-time Recorder

1

Doc Version 7.8.1-2

2

2008-01-31

2

Contents

3

About This Guide

7

This Guide

9

Related Documents

12

Standard Conventions

13

Information Icons

14

If You Need Help

15

Contacting Technical Support

16

Direct internet FTP

17

Getting Started

19

Setting Up

20

Setting User Preferences

21

10 days

26

Creating Users

27

Adding Users

28

Editing Users

29

Using System Logs

30

To set the log configuration:

31

To configure the Log Viewer:

32

Viewing Log Files

33

Using Help

35

Using System Messages

36

Working with

37

Adapters

38

Selecting your CTI Adapter

39

Viewing CTI Adapter Details

40

Deleting an Adapter

41

To start and stop adapters:

42

Attribute Description

43

Configuring Common Components

46

Viewing the Recorder’s Status

47

Field Threshold Default Value

51

Viewing Capture Status

52

Setting up the Recorder

59

Restarting Web Services

62

D:\Calls. It is

63

Configuring Archive

65

Managing Archive Drives

66

Configuring an Archive Drive

67

ATL-Tape 2

76

Configuring Disk Manager

77

Viewing Disk Drives

78

Configuring Database Settings

79

Creating a Database Server

80

To create a database server:

81

Servername\SQL2005

81

Editing a Database Server

82

Deleting a Database Server

82

To delete a database server:

83

Configuring Compression

84

Managing Extensions

86

Finding Extensions

88

Creating Extensions

88

Item Description Required?

89

Editing Extensions

90

Deleting Extensions

91

To delete extensions:

92

Understanding Live Monitor

95

Configuring Observer

98

To add a new attribute tag:

103

To delete an attribute tag:

104

Configuring Screen Recording

105

To manage campaign Recorders:

107

Item Description

107

Troubleshooting Archive

108

Using Voice Cards, NICs

109

Configuring Voice Cards

110

Viewing Voice Cards

111

Field Description

112

600001000000000.xml

112

Identifying a Voice Card

114

Deleting a Voice Card

114

Adding a New Voice Card

115

Replacing a Voice Card

116

Viewing Voice Card Channels

117

Configuring T1/E1 Voice Cards

121

To modify a T1/E1 voice card:

122

Field Description *

123

Available

127

Configuring PCM32 Voice Cards

129

To modify a PCM32 voice card:

130

Configuring NGX Voice Cards

135

To modify analog channels:

151

Voice Card Troubleshooting

152

Problem Solution

153

Completing the VOX Tutorial

157

Example: VOX Enabled

158

Configuring Network Settings

159

Recorder):

162

IPSIHeartbeatPortNum=nnnn

163

Configuring Network Protocols

165

Setting up the Call Manager

166

To set up Enterprise Manager:

167

Setting up Recorder Manager

168

C:\Program Files\Witness

169

Configuring Analyzer

170

Viewing Analyzer

171

Using Analyzer Manager

173

Managing Analyzer Alarms

174

To view Analyzer settings:

175

Setting up Analyzer Logs

176

Managing Analyzer Users

176

Configuring Call Control

177

To create a Recorder group:

179

To edit a Recorder group

180

on page 179

181

3 Click Save

181

Managing System

183

Components

183

Configuring Alarms

185

Editing an Alarm

187

To assign profiles to alarms:

188

Viewing and Monitoring Alarms

191

Acknowledging Alarms

192

Clearing Alarm History

193

To clear alarm history:

194

on page 185

195

4 Click Save

199

2 Click Delete

199

Configuring E-mail Servers

200

Testing Email Settings

201

Configuring SNMP Nodes

202

Field (all

203

Description

203

Deleting SNMP Nodes

204

Using Component Information

206

Exporting Component Logs

208

To export component logs:

209

Clearing Component Logs

211

Performing System

213

Maintenance

213

To add an archive device:

214

Changing Voice Cards/NICs

215

Replacing a Hard Drive

216

Managing Archive Devices

217

To manage archive media:

218

Rebooting and Restarting

219

Installing a Service Pack

221

Upgrading the Unify Script

222

Performing Disk Management

222

To defragment hard drives:

223

Changing a Serial Number

224

Managing Agents

224

Adding Extensions

225

Pruning Contacts

225

To backup the Recorder:

226

To restore the Recorder:

227

Swapping the System Database

228

COL name format a32;

229

SELECT pool, name, bytes

229

Troubleshooting

233

Checking Wiring

234

To check a Recorder’s status:

235

Finding Lost Calls

236

Using the Switch Report

237

Activity Auditing

238

Appendices

241

Compatible Voice Cards

242

Type Ai-Logix

243

Alarms Summary

244

Appendices Alarms Summary

245

Using the Diagnostics Tools

257

Correcting Tampering

259

Exec Record

263

Field Description

264

Aspect Event Bridge

265

(TSAPI):

271

Avaya DLG Adapter

273

Avaya PDS 12 and 3.0

275

Avaya ASAI via CVLAN Adapter

277

BT Integration

279

Cisco CallManager with JTAPI

282

Cisco Call Manager

284

Genesys Adapter

286

for TCP/IP

289

for Local RPC

289

for named Pipes

289

for UDP/IP

289

ICM Adapter

292

Glossary

299

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