# tsWF331 03/12/2012 1
Fast Track Troubleshooting
Model:
WF331ANW/XAA
WF331ANR/XAA
Publication # tsWF331 Creation Date 03/12/2012
IMPORTANT SAFETY NOTICE – “For Technicians Only” This service data sheet is
intended for use by persons having electrical, electronic, and mechanical experience
and knowledge at a level generally considered acceptable in the appliance repair trade.
Any attempt to repair a major appliance may result in personal injury and property
damage. The manufacturer or seller cannot be responsible, nor assume any liability for
injury or damage of any kind arising from the use of this data sheet.
Quick Test Mode:
To enter press Soil, Signal, & Power-
simultaneously with the power off.
1. All LED’s light up and the washer beeps as it enters
the Quick Test Mode.
2. The unit displays the software version.
3. After the displaying the software version, turn Jog dial
CCW until version disappears.
Press Spin to test Door Lock/Unlock circuit.
Press Temp Key (with door locked) to cycle through the
Water Valves circuit test in this order: Pre, Bleach, Cold
Main, Hot, Steam then off.
Press Soil Key to test the Heater
Press Signal Key to test the Pump
Spin Only option:
Power on, Press and hold Spin until display changes.
Press Spin to select spin time.
Press Start/Pause to start cycle, Normal Cycle 10/12
minutes, Heavy Duty Cycle 11/13 minutes, Delicate Cycle 8
minute. Spin speed varies with cycle.
EEPROM Clear Check
Power off, Press Delay Start, Signal and Power Key at the
same time. Good = Good Fail = FAIL All memory will be
cleared, including Fault Codes This should be done when a
new Main PCB is installed
Fabric Softener Dispenser Test:
Start Rinse and Spin Cycle. After fill is completed remove
detergent drawer, place towel below opening and within 3
minutes the dispenser will activate
Service Mode:
This mode allows more detailed operation tests and troubleshoot-
ing, to enter press Signal & Delay Start simultaneously with the
power on.
While in Service Mode (the Service Mode can be entered while
the unit is in a wash cycle) the following tests can be performed:
Quick Spin Test = Delay Start & Pre Wash: This accelerates the
drum motor from 0 to maximum RPM over a few minutes. Press
the Start/Pause button during the test to hold its spinning speed up to
10 min. before going back to Quick Spin Test Mode, return to spin
with Delay Start & Pre Wash.
Cycle Count = Press the Signal button to see how many times the
unit was used
Soft Ware # = Press the Soil Level button to see the software ver-
sion information
Fault Code Test = Press the Pure Cycle button to view the stored
fault codes – then turn Dial to view error codes (Push Start/Pause
while the code is displayed to view the number of cycles since the
error occurred, push Start/Pause again to get back to faults)
Peripheral (Main PCB) input Tests, enter Service Mode & press
Spin key. 1. Turn the
Dial so that the Steam LED is turned on. Next, press the Start/Pause
Key. Temperature will be displayed in Fahrenheit .
2. Turn the Dial so that the Cold/Cold LED is turned on. Next, press
the Start/Pause Key. The door switch status will be displayed (CL if
Closed, OP if Open).
3. Turn the Dial so that the No Spin LED is turned on. Next, press the
Start/Pause Key. The door lock Switch status will be displayed (UL if
unlocked, LO if locked).
4. Turn the Dial so that the Light LED is turned on. Next, press the
Start/Pause Key. The Water Frequency will be displayed.
Empty is approx 1613.
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