Samsung WV16M9945KV/SA User Manual

FlexWash™User manualWV16M9945K*FlexWash_DC68-03768L-00_EN.indd 1 2017-09-13  2:26:05

Safety informationSafety informationEnglish10 Do not turn the appliance off by unplugging the power plug while an operation is in progress.• Plugging

Safety informationEnglish 11 Usage cautionsCAUTIONIf the washer is contaminated by a foreign substance such as detergent, dirt, food waste, etc., unp

Safety informationSafety informationEnglish12 The product you have purchased is designed for domestic use only.Using the product for business purposes

Safety informationEnglish 13 • Do not use the liquid detergent container (on applicable models only) for powdered detergent. Remove the container an

Safety informationSafety informationEnglish14 Do not wash clothing with large buckles, buttons, or other heavy metal objects in the washer.Sort the la

InstallationEnglish 15 InstallationFollow these instructions carefully to ensure proper installation of the washer and to prevent accidents when doin

InstallationInstallationEnglish16 What’s includedMake sure all the parts are included in the product package. If you have a question about the washer

InstallationEnglish 17 Accessories (supplied)Bolt caps Hose guide (x2) Tie straps Aqua PebbleWater hoses (sold separately)Spanner* When not using the

InstallationInstallationEnglish18 Installation requirementsElectrical supply and grounding• AC 220-240 V / 50 Hz fuse or circuit breaker is required.

InstallationEnglish 19 DrainSamsung recommends a standpipe 46 cm high. The drain hose must be connected through the hose clip to the standpipe, and t

ContentsEnglish2 ContentsSafety information 4What you need to know about the safety instructions 4Important safety symbols 4Important safety precau

InstallationInstallationEnglish20 Alcove or closet installationMinimum clearance for stable operation:Sides 25 mm Rear 152 mmTop 533 mm Front 51 mmIf

InstallationEnglish 21 Step-by-step installationSTEP 1 Select a locationLocation requirements:• A solid, level surface without carpeting or ooring

InstallationInstallationEnglish22 STEP 3 Adjust the levelling legs1. Gently slide the washer into position. Excessive force may damage the levelling

InstallationEnglish 23 C3. Hold the adaptor and turn part (C) in the arrow direction to loosen it by 5 mm (*). C4. Insert the adaptor into the wate

InstallationInstallationEnglish24 8. Connect the other end of the water hose to the inlet valve on the back of the washing machine. Turn the hose clo

InstallationEnglish 25 For models with an additional hot water inlet:1. Connect the red end of the hot water hose to the hot water inlet on the back

InstallationInstallationEnglish26 STEP 5 Position the drain systemABCThe pipe connector is attached on the product.NOTEA : Upper drain hose B : Lower

InstallationEnglish 27 The pipe connector can be positioned in the following ways:ABOver the edge of a wash basinThe pipe connector (B) must be place

InstallationInstallationEnglish28 AEFDBCDimensions of the pipe connectorA 172 mm D 67 mmB 112.5 mm E Ø 35C 85 mm F 60 mm• Check the inner diameter of

InstallationEnglish 29 To position without the pipe connectorIf you do not use the pipe connector, each drain hose can be positioned in the following

ContentsEnglish 3 Troubleshooting 66Checkpoints 66Samsung Smart Home 71Information codes 72Specications 76Fabric care chart 76Protecting the en

InstallationInstallationEnglish30 *ACAUTION• Connect the hose guide (A) within 7.6–12.7 cm (*) from the end of the drain hose. If the drain hose is e

InstallationEnglish 31 NOTETo position using the pipe connectorYou washer comes with a pipe connector that is designed to join the upper drain hose a

Before you startEnglish32 Before you startInitial settingsRun Calibration (recommended)Calibration ensures accurate weight detection by the washer. Ma

Before you startEnglish 33 STEP 2 Empty pocketsEmpty all the pockets of your laundry items• Metal objects such as coins, pins, and buckles on clothi

Before you startBefore you startEnglish34 STEP 5 Add the correct detergent typeThe type of detergent depends on the type of fabric (cotton, synthetic,

Before you startEnglish 35 Guide to cleaning agentsUpper washerAYou can apply detergent manually into the tub using the provided Aqua Pebble.• Softe

Before you startBefore you startEnglish36 2. Put a recommended amount of liquid or powdered detergent into the provided Aqua Pebble. The Aqua Pebble

Before you startEnglish 37 A4. Add a recommended amount of fabric softener to the softener compartment. Do not exceed the max line (A).5. Close the

Before you startBefore you startEnglish38 Lower washerA B• Main wash compartment (A): Add a recommended amount of liquid (or powdered) detergent to t

Before you startEnglish 39 3. Add a recommended amount of fabric softener to the softener compartment. Do not exceed the max line.4. Close the top-

Safety informationEnglish4 Safety informationCongratulations on your new Samsung washer. This manual contains important information on the installatio

OperationsEnglish40 OperationsYour dual loading washer features upper and the lower washers for your convenience. The upper washer is an automatic tub

OperationsEnglish 41 08 Smart ControlAfter connecting the upper washer to your home network using the Samsung Smart Home app, you can control the wa

OperationsOperationsEnglish42 Lower washerControl panel01030405 06 07 080910111213140201 Cycle area Press to select a cycle.02 POWER Press to turn t

OperationsEnglish 43 07 Spin Speed• Extra High: Extends the spinning process to effectively remove moisture from the load. Extra High uses a strong

OperationsOperationsEnglish44 12 Delay EndYou can set the washer to nish your wash automatically at a later time by choosing a delay of between 1 to

OperationsEnglish 45 Cycle DescriptionPOWER BUBBLE • For badly soiled laundry.WHITES • For white items with or without bleach.SANITIZE• For colorf

OperationsOperationsEnglish46 Simple steps to start0301 060604 05010304051. Press POWER on the control panel of a desired washer (upper/lower) to tur

OperationsEnglish 47 To change the cycle during operation1. Press START/PAUSE to stop operations temporarily.2. Select a different cycle.3. Press

OperationsOperationsEnglish48 This product is a smart washer that supports the Samsung Smart Home service.The amount of time the EZ setup function (fo

OperationsEnglish 49 Getting startedUsing Samsung Smart Home, you can control your washer from your smart device remotely. For improved performance,

Safety informationEnglish 5 These warning signs are here to prevent injury to yourself and others.Please follow them explicitly.After reading this ma

OperationsOperationsEnglish50 Special featuresChild Lock To prevent children or infants from accidently starting or setting the washer, Child Lock loc

OperationsEnglish 51 Smart Check The Smart Check function helps you diagnose and troubleshoot your washer if it has an issue. To enable this function

OperationsOperationsEnglish52 Sound Mute or unmute the sound (button beeps, indicator beeps, and chimes, etc.) • Press Sound to mute the alarm or bee

OperationsEnglish 53 CAUTION• Do not open the Add Door if suds have formed inside the drum that rise above the level of the Add Door.• Do not attem

MaintenanceEnglish54 MaintenanceKeep the washer clean to prevent its performance from deteriorating and to preserve its life cycle.WARNINGControl boar

MaintenanceEnglish 55 Add DoorA1. Open the Add Door.2. Use a wet cloth to clean the Add Door. - Do not use cleaning agents. Discoloration may occu

MaintenanceMaintenanceEnglish56 Mesh lterClean the mesh lter of the water hose once or twice a year.1. Turn off the washer, and then unplug the pow

MaintenanceEnglish 57 Recovery from freezingThe washer may freeze when the temperature in its location drops below 32 °F (0 °C).1. Turn off the wash

MaintenanceMaintenanceEnglish58 Upper washerTub CleanTub Clean is a self-cleaning cycle that removes dirt and bacteria that may occur inside the tub.

MaintenanceEnglish 59 2. Use a soft brush (for example, a toothbrush) to clean inside the compartment and remove impurities.3. Run the RINSE+SPIN c

Safety informationSafety informationEnglish6 4. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarl

MaintenanceMaintenanceEnglish60 Lower washerDrum CleanPerform this cycle regularly to clean the drum and to remove mold from it.1. Make sure the drum

MaintenanceEnglish 61 Main wash compartmentThe main wash compartment needs to be cleaned periodically to remove buildup of laundry additives.1. Open

MaintenanceMaintenanceEnglish62 Fabric softenerBy design, the fabric softener compartment on the lower washer is not removable to facilitate visual fe

MaintenanceEnglish 63 Emergency drainIn case of a power failure, drain the water inside the drum before taking out the laundry.1. Power off the wash

MaintenanceMaintenanceEnglish64 Pump lterIt is advisable to clean the pump lter 5 or 6 times a year to prevent it from clogging. A clogged pump lte

MaintenanceEnglish 65 NOTE• Some pump lters feature a safety knob that is designed to prevent children from accidently opening the lter compartmen

TroubleshootingEnglish66 TroubleshootingCheckpointsIf you encounter an issue to check with the washer, rst check the table below and try the suggesti

TroubleshootingEnglish 67 Symptom ActionExcessive vibrations or makes noise.• Make sure the washer is installed on a level, solid oor that is not s

TroubleshootingTroubleshootingEnglish68 Symptom ActionExcessive suds.• Make sure you use the recommended types of detergent.• Use high efciency (HE

TroubleshootingEnglish 69 Symptom ActionThe washer lls with the wrong temperature water.• Fully open both taps.• Make sure the temperature selecti

Safety informationEnglish 7 Critical installation warningsThe installation of this appliance must be performed by a qualied technician or service co

TroubleshootingTroubleshootingEnglish70 Symptom ActionThe tub or the water/drain hose is frozen.• For frozen hoses, use warm water to disconnect the

TroubleshootingEnglish 71 Samsung Smart HomeProblem ActionI could not nd “Samsung Smart Home” in the app market.• The Samsung Smart Home app is ava

TroubleshootingTroubleshootingEnglish72 Information codesIf the washer fails to operate, you may see an information code on the screen. Check the tabl

TroubleshootingEnglish 73 CodeActionUpper washerLower washer1 LC LCCheck for water leaks.• Power the washer off, and then check the drain system for

TroubleshootingTroubleshootingEnglish74 CodeActionUpper washerLower washer1 5C 5CCheck the drain system.• Make sure the drain lter is not clogged.•

TroubleshootingEnglish 75 CodeActionUpper washerLower washer1 SF SFSystem failed.• Power off the washer, and then contact a Samsung service center.1

SpecicationsEnglish76 SpecicationsFabric care chartThe following symbols provide garment care direction. The clothing care labels include symbols fo

SpecicationsEnglish 77 Iron dry or steam temperaturesHighMediumLowWarning symbols for launderingDo not washDo not wringDo not bleachDo not tumble dr

SpecicationsSpecicationsEnglish78 Specication sheet“*” Asterisk(s) means variant model and can be varied (0-9) or (A-Z).Type Front loading washing

MemoEnglish 79 FlexWash_DC68-03768L-00_EN.indd 79 2017-09-13  2:26:24

Safety informationSafety informationEnglish8 Do not install this appliance near a heater or any ammable material.Do not install this appliance in a h

QUESTIONS OR COMMENTS?COUNTRY CALL OR VISIT US ONLINE ATAUSTRALIA1300 362 603 (Other)1300 425 299 (HHP)www.samsung.com/au/supportNEW ZEALAND0800 726 7

Safety informationEnglish 9 Critical usage warningsWARNINGIf the appliance is ooded, turn off the water and power supplies immediately and contact y