Samsung SDP-6500 User's Guide download pdf (Page 26)

Troubleshooting (Windows Program)

SDP-6500 program fails

to run.

The following error

message appeared :

"Fail to find USB device

driver. Check the USB

plug or the power of

SDP-6500 set."

The following error

message appeared :

"There is a problem in

communication of USB.

Please disconnect the

plug of USB and

reconnect it."

There may be a communication problem between

SDP-6500 Digital Presenter and the computer. Exit

SDP-6500 program and do as follows:

• Unplug the USB cable, then plug it back in.

• Close other unnecessary software programs that

are running (especially programs related to USB

communication).

• If you turn the unit off, turn it back on after at least

10 seconds.

Your computer system could not find USB driver.

• Check the USB cable connection.

• Make sure that SDP-6500 Digital presenter turns

on.

• Check that USB driver is properly installed.

For information on installing USB driver, see page

System error occurred and USB communication has

failed. Do as follows:

• Unplug the USB cable, then plug it back in.

• Check the power condition of SDP-6500.

Symptom Solution

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Samsung SDP-6500 User's Guide Page 26