Samsung SVMi-8E User Manual

GENERAL DESCRIPTIONSVM/SVMi E-Series(SVM-400, SVMi-2E, SVMi-4E, SVMi-8E, SVMi-16E)Complete Integrated Voice ProcessingEvery effort has been made to el

The Serial Interface This can be used to connect a modem or PC and provide local or remote PC based administration. The connectoris called SIO. The

SVMi E-SeriesUnlike traditional PC based Voice Mail / Auto Attendant Systems, the SVMi E-Series installs inside the telephoneequipment and operates as

Data Storage Device (Memory)The Data Storage device consists of Compact Flash (CF). The current size of this CFis 64 MB. This allows for the Operating

SVMi-4EThe components parts of the SVMi-4E are as follows:Main Board (Mother Board - PCB)This is a self contained voice mail system on a plug in card

2. The Daughter Card configuration is solely determined by the factory.3. The Daughter Card circuitry and Upgrade Key can not be used simultaneously.

SVMi-8E/SVMi-16EThe components parts of the SVMi-8E/SVMi-16E are as follows:SBC (SVMi-8E/SVMi-16EMotherboard)SBC (Single Board Computer) is the main c

Back Plane ConnectorThis is the connector to the phone system. LED IndicationsThere are Eight (8) LEDs on the SVMi-8E/SVMi-16E motherboard, the one ma

Data Storage Device (Memory)The SVMi-8E/SVMi-16E is available with two different types of data storage devices, Hard Drive and Compact Flashunits. Onl

Voice Processing Module (VPM)The 4 port Voice Processing Module is a small removable hardware board called a VPM. It connects to the SVMi-8E/SVMi-16E

Types of VPM There are two types of VPM. The VPM-E and the VPMF-E. VPM-E-4 Port Voice Processing Module This add-on-card provides 4 channels of voic

Publication InformationSAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior notice to revise information in this publicationfor any rea

3Software FeaturesThe software for the SVM/SVMi E-Series is installed at the factory. All that is needed is for it to be customized tomeet the individ

I Interruptible Voice PromptsI Maximum Greeting LengthI Multiple Call HandlingI Multiple Language SupportI Operator AccessI Single Digit Call RoutingA

I Distribution ListsI Extended PromptingI External Number NotificationI External Pager NotificationI FaxMail (requires VPM-E installed) (only availabl

I Quick MemoI ReminderI Reply RequiredI Retrieve Public Caller from MailboxI Return Receipt (Certified Messages)I Self Memo / ReminderI Self Memo / Re

FAX-ON-DEMAND FEATURES (only available on the SVMi-8E and SVMi-16E)I Caller Selected DeliveryI Compound or Multiple DocumentsI Document LibrarianI Gua

Feature DescriptionsSYSTEM FEATURESCaller ID Compatible Caller ID Compatible If you subscribe to Central Office based Caller ID, the SVM/SVMi E-Series

Operating Mode-Oriented Call Processing The SVM/SVMi E-Series can be configured to automatically changebetween up to 99 different customer operating m

Automatic After Hours Answering The Main Auto Attendant greeting for the SVM/SVMi E-Series changes fromthe day to the night greeting automatically whe

Single Digit Call Routing A menu processor can be configured to recognize single digit routing options, or usethe same digit as the leading entry of a

the subscriber at the subscriber's designated location. Then, if necessary, it tries each of the subscriber's StoredTelephone Numbers until

Table of ContentsSystem OverviewThe SVM/SVMi E-Series System 1.1The SVM/SVMi E-Series Capacity and Compatibility Chart1.3Auto Attendant 1.4Voice Mail

Night Personal Greeting This greeting plays to the caller anytime the subscriber is scheduled as unavailablebased on the availability schedule. If the

in the original mailbox. The forwarded message, when accessed by the receiving subscriber, will play "this mes-sage was forwarded from 'subs

Extended Prompting With Extended Prompting set active, SVM/SVMi E-Series offers all prompts for the menuthe subscriber has accessed. When Extended Pro

number. This Schedule may be set by the Administrator or the Subscriber. This schedule is independent from thePager Notification Schedule. Message Co

Message Save You may save any message. Once saved, it will remain as a 'saved' message until it is manuallydeleted or until the message rete

New / Old Selection When you access your mailbox you may choose to listen to either new or old messages. Thismakes it easier to find specific informat

to deactivate the service in the future. The Until… Scheduling options are, a number of hours, 1 to 9, the end ofthe current business day, based on th

Subscriber Database A database of subscribers can be viewed at the administration terminal. System Reports Many useful system reports are available fr

Benefits1. Store and archive Voice and Fax Mail messages in visible folders.I Voice and Fax Mail Messages can now easily be dragged and dropped into

Document Librarian A Fax Document Librarian ensures that a particular fax library is not out-dated; and thatcallers have access to copies of the fax d

SVMi-8E/SVMi-16ESBC (SVMi-8E/SVMi-16E Motherboard) 2.7The Serial Interface 2.7The LAN Interface 2.7Reset Button 2.7Back Plane Connector 2.8LEDIndicati

KEY SYSTEMS DEALER AGREEMENTSAMSUNG TELECOMMUNICATIONS AMERICAKEY SYSTEMS LIMITED WARRANTYSAMSUNG TELECOMMUNICATIONS AMERICA, L.P. (“Samsung”), warran

1System OverviewThe SVM/SVMi E-Series SystemThe SVM/SVMi E-Series Systems are all designed to meet the demands of the sophisticated voice mail user wi

1.2System Overviewplane edge connectors. The SVM-400E is an external unit and has it's own power supply that requires a separatepower cord. The

The SVM/SVMi E-Series Capacity and Compatibility Chart† : Message storage times can vary based on the number of installed languages. The times in this

Auto AttendantThe SVM/SVMi E-Series Auto Attendant works by automatically answering calls and playing one or more customprompts to the caller along wi

2Hardware DescriptionSVM-400EThe SVM-400 is a PC based Voice Mail System. All PC com-ponents were reduced in size and contained into a smallhousing.