Samsung UBD-M7500 User Manual download pdf (Page 45)

45 English

07 Appendix

Troubleshooting

Before requesting service, please try the following solutions.

PROBLEM SOLUTION

No operation can be

performed with the remote

control.

• Check the batteries in the remote control. They may need

replacing.

• Operate the remote control at a distance of no more than 6.1m

from the product.

• Remove the batteries and hold down one or more buttons for

several minutes to drain the microprocessor inside the remote

control to reset it. Reinstall the batteries and try to operate the

remote control again.

The disc does not play. • Ensure that the disc is installed with the label side facing up.

• Check the region number of the Ultra HD Blu-ray Disc/Blu-ray Disc/

DVD.

The disc Menu does not

appear.

• Confirm that the disc has disc menus.

The prohibition message

appears on the screen.

• This message appears when an invalid button is pressed.

• The Ultra HD Blu-ray Disc/Blu-ray Disc/DVD's software doesn't

support the feature (e.g., angles).

• You've requested a title or chapter number or search time that is

out of range.

Play mode differs from the

Setup Menu selection.

• Some of the functions selected in the Setup Menu may not work

properly if the disc is not encoded with the corresponding function.

The screen ratio cannot be

changed.

• The Screen Ratio on your Ultra HD Blu-ray Disc/Blu-ray Disc/DVD

Disc is fixed and cannot be changed.

• This is not a problem with the product.

No audio. • Make sure you have selected the correct Digital Output in the Audio

Options Menu.

The screen is blank. • If the HDMI output is set to a resolution your TV cannot support (for

example, 1080p), you may not see a picture on your TV.

• Press the

(Open/Close) button (on the top panel) for more than

5 seconds with no disc inside. The initialisation message appears

on the screen, and the player turns off automatically. When you

turn your product on again, all the settings will be reset.

• When the factory default settings are restored, all stored user BD

data will be deleted.

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Samsung UBD-M7500 User Manual Page 45

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