Samsung ML-1640 User's Guide download pdf (Page 38)

Troubleshooting_35

The machine

selects print

materials from

the wrong paper

source.

The paper source

selection in the

printer properties

may be incorrect.

For many software

applications, the paper

source selection is found

under the Paper tab within

the printer properties. Select

the correct paper source.

See the printer driver help

screen.

A print job is

extremely slow.

The job may be very

complex.

Reduce the complexity of the

page or try adjusting the print

quality settings.

Half the page is

blank.

The page orientation

setting may be

incorrect.

Change the page orientation

in your application. See the

printer driver help screen.

The paper size and

the paper size

settings do not

match.

Ensure that the paper size in

the printer driver settings

matches the paper in the

tray.

Or, ensure that the paper

size in the printer driver

settings matches the paper

selection in the software

application settings you use.

The machine

prints, but the

text is wrong,

garbled, or

incomplete.

The printer cable is

loose or defective.

Disconnect the printer cable

and reconnect. Try a print job

that you have already printed

successfully. If possible,

attach the cable and the

machine to another computer

and try a print job that you

know works. Finally, try a

new printer cable.

The wrong printer

driver was selected.

Check the application’s

printer selection menu to

ensure that your machine is

selected.

The software

application is

malfunctioning.

Try printing a job from

another application.

The operating

system is

malfunctioning.

Exit Windows and reboot the

computer. Turn the machine

off and then back on again.

Pages print, but

are blank.

The toner cartridge

is defective or out of

toner.

Redistribute the toner, if

necessary. See page 28.

If necessary, replace the

toner cartridge.

The file may have

blank pages.

Check the file to ensure that

it does not contain blank

pages.

Some parts, such as

the controller or the

board, may be

defective.

Contact a service

representative.

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The machine

does not print

PDF file

correctly. Some

parts of

graphics, text, or

illustrations are

missing.

Incompatibility

between the PDF

file and the Acrobat

products.

Printing the PDF file as an

image may solve this

problem. Turn on Print As

Image from the Acrobat

printing options.

It will take longer to

print when you print a

PDF file as an image.

Your machine

has an odd smell

during initial

use.

The oil used to

protect the fuser is

evaporating.

It is a temporary issue.

The print quality

of photos is not

good. Images

are not clear.

The resolution of the

photo is very low.

Reduce the photo size. If you

increase the photo size in the

software application, the

resolution will be reduced.

Before printing,

the machine

emits vapor near

the output tray.

Using damp paper

can cause vapor

during printing.

This is not a problem. Just

keep printing.

CONDITION

POSSIBLE

CAUSE

SUGGESTED SOLUTIONS

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