Samsung UN55KS9000F User Manual download pdf (Page 9)

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The TV settings are lost after 5 minutes.

• The TV is in the Retail Mode. Change the Use Mode in the System Menu to Home Mode ( > Settings > System >

Expert Settings > Use Mode > Home Mode).

Intermittent Wi-Fi

• Make sure the TV has a network connection ( > Settings > Network > Network Status).

• Make sure the Wi-Fi password is entered correctly.

• Check the distance between the TV and the Modem/Router. The distance should not exceed 50 ft (15.2 m).

• Reduce interference by not using or turning off wireless devices. Also, verify that there are no obstacles between the

TV and the Modem/Router.

(TheWi-Fistrengthcanbedecreasedbyappliances,cordlessphones,stonewalls/replaces,etc.)

Single story Multi story

Wireless router

Wireless repeater

• Contact your ISP and ask them to reset your network circuit to re-register the Mac addresses of your new Modem/

Router and the TV.

Video App problems (Youtube etc)

• Change the DNS to 8.8.8.8. Select > Settings > Network > Network Status > IP Settings > DNS Setting > Enter

manually > DNS Server > enter 8.8.8.8 > OK.

• Reset by selecting

> Settings > Support > Self Diagnosis > Reset Smart Hub.

What is Remote Support?

Samsung Remote Support service offers you one-on-one support with a Samsung Technician who can remotely:

• Diagnose your TV

• Adjust the TV settings for you

• Perform a factory reset on your TV

• Installrecommendedrmwareupdates

How does Remote Support work?

You can easily have a Samsung Tech service your TV remotely:

1. Call the Samsung Contact Center and ask for remote support.

2. Open the menu on your TV and go to the Support section.

3. Select Remote Management, then read and agree to the service agreements. When the PIN screen appears,

provide the PIN number to the agent.

4. The agent will then access your TV.

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Samsung UN55KS9000F User Manual Page 9