Samsung MG23K3515AK/TL User Manual download pdf (Page 32)

32 English

Troubleshooting and information code

Troubleshooting and information code

Problem Cause Action

The power

turns off during

operation.

The oven has been

cooking for an extended

period of time.

After cooking for an extended

period of time, let the oven

cool.

The cooling fan is not

working.

Listen for the sound of the

cooling fan.

Trying to operate the

oven without food inside.

Put food in the oven.

There is not sufficient

ventilation space for the

oven.

There are intake/exhaust

outlets on the front and rear of

the oven for ventilation.

Keep the gaps specified in the

product installation guide.

Several power plugs are

being used in the same

socket.

Designate only one socket to

be used for the oven.

There is a popping

sound during

operation, and the

oven doesn't work.

Cooking sealed food or

using a container with a

lid may causes popping

sounds.

Do not use sealed containers

as they may burst during

cooking due to expansion of

the contents.

The oven exterior

is too hot during

operation.

There is not sufficient

ventilation space for the

oven.

There are intake/exhaust

outlets on the front and rear

of the oven for ventilation.

Keep the gaps specified in the

product installation guide.

Objects are on top of the

oven.

Remove all objects on the top

of the oven.

The door cannot be

opened properly.

Food residue is stuck

between the door and

oven interior.

Clean the oven and then open

the door.

Problem Cause Action

Heating including

the Warm function

does not work

properly.

The oven may not work,

too much food is being

cooked, or improper

cookware is being used.

Put one cup of water in a

microwave-safe container

and run the microwave for

1-2 minutes to check whether

the water is heated. Reduce

the amount of food and start

the function again. Use a

cooking container with a flat

bottom.

The thaw function

does not work.

Too much food is being

cooked.

Reduce the amount of food

and start the function again.

The interior light

is dim or does not

turn on.

The door has been left

open for a long time.

The interior light may

automatically turn off when

the Eco function operates.

Close and reopen the door or

press the STOP/ECO button.

The interior light is

covered by foreign

matter.

Clean the inside of the oven

and check again.

A beeping sound

occurs during

cooking.

If the Auto Cook function

is being used, this

beeping sound means

it's time to turn over the

food during thawing.

After turning over the food,

press the START/+30s button

again to restart operation.

The oven is not

level.

The oven is installed on

an uneven surface.

Make sure the oven is installed

on flat, stable surface.

There are sparks

during cooking.

Metal containers are used

during the oven/thawing

functions.

Do not use metal containers.

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