Samsung OfficeServ 12 User Manual download pdf

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OfficeServ™ Solutions

Solutions Overview

While this proposal has been customized for your current business needs, Samsung has several other

applications that may be utilized to support your future business goals. As your trusted advisor for

telecommunications, we'll gladly assist you with identifying the appropriate technology to achieve the

competitive advantage you desire.

OfficeServ™ 7000 Series

Once only available to the largest companies, Samsung technology provides small and midsized

businesses with sophisticated and affordable communications solutions. The OfficeServ™ 7000 Series

supports multiple network technologies and protocols for accessing the public telecom network, including

traditional voice communication, voice over IP, IP-based data communication, SIP services and wireless

solutions through Wi-Fi.

• OfficeServ™ 7100 - out-of-the-box performance for converged small business solutions

• OfficeServ™ 7200 - power and versatility for small and midsized businesses

• OfficeServ™ 7400 - a robust infrastructure for complex business environments

With 99% of the same features residing on all three platforms, OfficeServ™’s seamless upgrade

migration provides your business with exceptional investment protection. This migration capability allows

your telephone system to grow right along with your successful business. Samsung accomplishes this

with interconnecting cabinets, common circuit boards, telephone sets, and portable applications. Similar

platform features and functionality mean lower hardware costs, ease of maintenance, and enhanced

employee familiarity.

Samsung Telephones

A key contributor to the success of Samsung’s telephone systems has been a range of stylish, easy-to-

use, ergonomic handsets that provide the user with access to a host of valuable features. There are two

attractive styles to choose from, iDCS and our DS models. All of Samsung's OfficeServ™ display

telephones feature large, easy to read displays. The scroll feature provides access to a LCD screen that

displays additional call information. Each telephone is equipped with context-sensitive keys to help users

easily navigate through the system’s features. Display telephones also incorporate programmable

function keys with tri-color LED status indicators that can be used for speed dialing, one-touch feature

keys, and traditional ‘lamp and key’ working. The Samsung IP Telephone delivers cell phone-like

features, thus offering an interface that keeps pace with today’s user community. There is also an

optional 32 or 64 button add-on module available.

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Summary of Contents

Page 1

OfficeServ™ Solutions Solutions Overview While this proposal has been customized for your current business needs, Samsung has several other applicat

Page 2

OfficeServ™ Operator is fully integrated with your voice and data infrastructure to maximize the responsiveness of your organization. With the simpli

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OfficeServ™ EasySet OfficeServ™ EasySet is a web enabled management tool designed to give OfficeServ™ users a simple and friendly way to configure t

Page 4

Data Networking Solutions Samsung OfficeServ™ 7200 & 7400 systems provide converged voice and data in the same “box” using integrated services

Page 5

Wireless Applications Gain more control over your productivity with Samsung's wireless mobility solution. In addition to the newly compact hands

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 Samsung makes it possible to break free from the barriers of traditional business communications and "Go Green" with a telecommuting poli

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Networking The true power of the OfficeServ™ system lies in its enhanced voice networking technology, offering your organization a range of powerful

Page 8

Session Initiation Protocol (SIP) Trunking and SIP Stations The Session Initiation Protocol (SIP) is a signaling protocol that is widely used for set

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Unified Voicemail Samsung’s Unified Voicemail solution sends voicemail and fax messages directly to the user's email inbox through a feature cal

Page 10

Agent control is another key aspect of contact center management, so the OfficeServ™ 7000 series allows you to choose if agents are able to log thems

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Historical Call Reports OfficeServ™ DataView provides management with 40+ statistical reports for trunk, station, voicemail and automated attendant

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Computer Telephony Applications Voice and data communications have never been more important to your business than they are today. As the barriers be

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OfficeServ™ SoftPhone – IP phone on a PC SoftPhone seamlessly provides mobile professionals with access to their business telephone system as if the