Samsung PS50B551T3W User Manual download pdf (Page 45)

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Problem Possible Solution

Plasma TV is making humming noise.

Plasma TVs typically make a soft humming sound. This is normal. It’s caused by the •

electrical charges that are used to create the images on the screen.

If the humming sound is loud, you may have set the brightness on the TV too high. •

Try setting the brightness lower.

You can also have loud humming if the back of your Plasma TV is too close to a wall •

or other hard surface. Also try rerouting your connection cables.

Improper installation of wall mount can create excessive noise. •

Image Retention (Burn In) Issue.

To minimize the possibility of screen burn, this unit is equipped with screen burn •

reduction technology. Pixel Shift technology enables you to set picture movement up/

down (Vertical Line) and side to side (Horizontal Dot).

Can not control TV power or volume

with Cable/Set top box remote control.

Program the Cable/Set top remote control to operate the TV. •

Refer to Cable/Sat user manual for SAMSUNG TV code.

“Not Supported Mode” message.

Check the supported resolution of the TV and adjust the external device's output •

resolution accordingly. Refer to resolution settings in this manual.

Plastic smell from TV.

This smell is normal and will dissipate over time. •

TV Signal Strength is unavailable in the

Self Diagnostic Test menu.

This function is only available with digital channels with an Antenna (RF/Coax) •

connection.

TV is tilted to right or left side.

Remove the stand base from TV and reassemble. •

Can not assemble stand base.

Make sure TV is placed on at surface. •

If can not remove screws from TV, please use magnetized screw driver.

Channel menu is grey out (unavailable).

Channel menu is only available when TV source is selected. •

Your settings are lost after 30 minutes

or every time TV is turned off.

If TV is in the • Store Demo mode, it will reset audio and picture settings every

30 minutes.

Please change from Store Demo mode to Home Use mode in the Plug & Play

procedure.

Press the SOURCE button to select TV mode, go to MENU → Setup → Plug & Play

→ ENTER

Intermittent loss of audio or video.

Check cable connections and reconnect. •

Can be caused by using overly rigid or thick cables. •

Make sure the cables are exible enough for long term use.

If wall mounting, we recommend using cables with 90 degree connectors.

You may see small particles if you

look closely at the edge of the bezel

surrounding the TV screen.

This is part of the product’s design and is not a defect. •

PIP menu is not available.

PIP functionality is only available when you are watching an HDMI, PC or components •

source.

‘Scramble signal’ or ‘No signal/Weak

signal’ with CAM CARD(CI/CI+)

Check that CAM has CI(CI+) Card installed into the common interface slot. •

It is normal, the TV operate OTA(Over The Air) function itself to upgrade rmware •

downloaded during watching.

Recurrent picture/sound issue

Check and change signal/source. •

Some of above pictures and functions are available at specic models only.

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Samsung PS50B551T3W User Manual Page 45

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