Samsung OFFICESERV 7100 manuals

Samsung OFFICESERV 7100 User Manual (97 pages)

Brand: Samsung | Category: Phones | Size: 1.46 MB |

English

Table of contents

OfficeServ

1

TABLE OF CONTENTS

3

4 BUSINESS FEATURE PACKAGE

4

GENERAL USER INFORMATION

4

Convergence: One Solution

5

PART 1. SYSTEM OVERVIEW

5

BENEFITS

6

1.2 SIZE AND CONFIGURATION

7

1.2.1 CABINET LAYOUT

7

Virtual Cabinet Slots

8

1.2.2 SYSTEM CAPACITIES

9

License

11

(4DLM + 4DLM + 4TRM)

11

PART 2. HARDWARE DESCRIPTIONS

13

2.2.2 MEDIA CARD

14

2.3 INTERFACE CARDS

14

2.4 DAUGHTERBOARD MODULES

14

4SWM (DATA MODULE)

15

HARDWARE CAPACITIES

17

2.6 STATION EQUIPMENT

18

DS 5021D KDB-F (FULL DUPLEX)

19

2.6.2 iDCS SERIES EQUIPMENT

20

2.6.3 DCS SERIES KEYSETS

22

2.6.4 OfficeServ

23

ITP-5100 SERIES EQUIPMENT

23

2.6.5 OfficeServ™ SOFTPHONE

24

2.6.6 OfficeServ™ Wireless

24

2.6.7 SIP DEVICES

26

PART 3. SPECIFICATIONS

27

3.5 RINGS AND TONES

28

3.5.1 RING CYCLES

28

3.3 ENVIRONMENTAL LIMITS

28

3.4 CABLE REQUIREMENTS

28

3.5.1a SYSTEM RING CYCLES

28

3.5.2 RING

29

3.5.3 SYSTEM TONES

29

3.6 KEYSET LED INDICATIONS

29

Home Page

30

Table of Contents

30

SYSTEM FEATURES

31

ACCOUNT CODE ENTRY

33

ACCOUNT CODE KEY

33

ACCOUNT CODE KEY – ONE TOUCH

33

Voluntary

34

EMBEDDED REPORTING PACKAGE

36

OFFICESERV DATAVIEW

37

CALL COSTING

37

CALL FORWARDING

38

CALL HOLD

39

CALL PARK AND PAGE

39

CALL PICKUP

39

CALL RECORDING

39

CALL WAITING/CAMP-ON

40

CALLER ID FEATURES

40

CALLER IDENTIFICATION

41

OfficeServ™ Link

42

™ CTI Applications

42

OfficeServ™ DataView

42

CONFERENCE

43

CONFERENCE GROUP

43

DID/DDI Call Limits

44

EXTERNAL MUSIC INTERFACES

46

EXTERNAL PAGE INTERFACES

46

FLASH KEY OPERATION

46

FLEXIBLE NUMBERING

46

GROUP BUSY SETTING

46

Primary Rate Interface (PRI)

47

LAN INTERFACE

48

LEAST COST ROUTING

48

LIVE SYSTEM PROGRAMMING

48

MEET ME PAGE AND ANSWER

48

MEMORY PROTECTION

48

MUSIC ON HOLD – SOURCES

50

NETWORKING

50

OPERATOR GROUP

52

Operator

53

Station Group

53

Time Based Routing - Plans

54

Automatic / Manual

54

Holiday Schedule

55

Temporary Override

55

SIP Trunking

55

SIP Station

55

SIP Peering

56

Special Code Table

57

VOICE MAIL

59

WALKING CLASS OF SERVICE

59

STATION FEATURES

60

STATION LOCK

66

TERMINAL STATUS INDICATOR

66

TRI-COLORED LIGHTS

66

VOLUME SETTINGS

66

WALL-MOUNTABLE KEYSETS

66

DISPLAY FEATURES

67

CALLING PARTY NAME

68

Call Screen

70

Agent Screen

70

SAMPLE DISPLAYS

71

SAMPLE CALLER ID

72

SAMPLE UCD DISPLAYS

73

DESCRIPTIONS

74

AUTO ATTENDANT FEATURES

74

SYSTEM ACTIVITY REPORTS

76

TRANSFER DIRECT TO MAILBOX

76

VOICE PROMPT PROGRAMMING

76

WEB PROGRAMMING

76

VOICE MAIL FEATURES

77

VOICE PROMPTED PROGRAMMING

82

UNIFIED VOICEMAIL

82

4.6 SAMPLE SMDR PRINTOUT

83

(WITHOUT CALLER ID)

83

4.7 SAMPLE SMDR PRINTOUT

84

(WITH CALLER ID/ANI NUMBER)

84

4.9 UCD CALL STATISTICS

86

LONGEST QUEUE TIME TODAY

87

LONGEST QUEUE TIME NOW

87

4.10 UCD AGENT STATISTICS

88

4.11 SAMPLE TRAFFIC REPORT

89

4.12 TRAFFIC REPORT OVERVIEW

90

5.2 FCC REQUIREMENTS

94

5.4 MUSIC ON HOLD WARNING

96

5.5 DISA WARNING

96

5.6 UNDERWRITERS LABORATORIES

96

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