Samsung OFFICESERV 7100 User Manual

Every effort has been made to eliminate errors and ambiguities in the information contained in this booklet. Any ques-tions concerning information pre

1.6FIGURE 1-6ITEM MAXIMUM # AVAILABLE HARDWAREMax # of Analog Trunk Ports 20 4TRM and/or 8TRKMax # of Digital Trunk PortsPRI ONLY. (T1 not supported)2

1.2.3 SAMPLE CONFIGURATIONTo better understand how the OfficeServ 7100 is configured, below is an example of a practical 4 x 12 configura-tion using a

This permits technicians to program the phone system, modify the customer database, or download (save) theentire customer database to a file. This fil

2.1PART 2. HARDWARE DESCRIPTIONS2.1 SYSTEM CABINETThe OfficeServ 7100 cabinet has three slots to mount boards, an AC to DC power supply, cooling fan,

Note: An additional 16 MGI channels can be added to the system if necessary by installing an MGI16 card.The MP10a also provides various common resourc

can only be installed on the UNI card. The lamp can flash at a rate of 200ms to 500ms ON/OFF times. The 4SLMdoes not contain any over-voltage protecti

• External power can be used to power the ITP phones and WAPs. If external power is used to supply power tothe ITP phones or WAPs, no SEPU are used fr

cabinets. Each port on this card is intended for connection to one telephone. Connecting multiple telephones toa port may result in incorrect operatio

2.62.6 STATION EQUIPMENT2.6.1 DS 5000 SERIES EQUIPMENTDS 5021D KEYSET (See Figure 2–4) • 32 character display (2 x 16) with three associated softkeys

DS 5064B AOM (See Figure 2–7) • 64 programmable keys with red lights• A maximum of 2 can be assigned to any keysetto provide additional programmable k

Publication InformationSAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior notice to reviseinformation in this publication for any rea

2.6.2 iDCS SERIES EQUIPMENTiDCS 28D KEYSET (See Figure 2–8) • 32 character display (2 x 16) with three associated soft keys anda scroll key• 28 progra

iDCS 64B AOM (See Figure 2–11) • 64 programmable keys with red lights• A maximum of 2 can be assigned to any keyset to provide addi-tional programmabl

2.10DOOR PHONE INTERFACE MODULE (DPIM) & DOOR PHONE (see Figures 2–13 and 2–14)• The DPIM adapts any DLI circuit for use with the door phone unit•

2.112.6.4 OfficeServ™ ITP-5100 SERIES EQUIPMENTITP-5121D IP KEYSET (See Figure 2–15) • 32 character display (2 x 16) with three associat-ed soft keys

2.122.6.5 OfficeServ™ SOFTPHONESamsung OfficeServ™ Softphone is a software-based application that turns your computer into a full-featuredSamsung IP t

WIRELESS INTERNET PHONE (SMT-W5100E HANDSETS) (see Figure 2-20)Wireless handset (SMT-W5100E) is a compact hand-held unit that works within the Samsung

2.6.7 SIP DEVICESStandard SIP devices (phones ATA adapters, etc) made by other manufacturers (eg; Cisco, Linksys, Aastra) can reg-ister to the OfficeS

PART 3. SPECIFICATIONS3.1 ELECTRICAL SPECIFICATIONSPOWER SUPPLY UNITThe Power Supply Unit (PSU) is installed in the cabinet of the OfficeServ 7100. Th

*This the maximum distance a door phone can be from the DPIM.The DPIM can be up to 900 cable feet from theKSU. The total distance must not exceed 1230

3.5.2 RINGThe output voltage and frequency of the ring signals in the OfficeServ 7100 are as follows:• Output voltage: 75 Vrms Square Wave (4SLM)• Fre

TABLE OF CONTENTSPART DESCRIPTION PAGE1SYSTEM OVERVIEW1.1 GENERAL DESCRIPTION ...

3.4Station Groups 20Station Group Members(Sequential or Distributed)32Trunk Groups 11UCD Groups 10Unconditional Group Members 32 Trunk Group Members 6

Account Code EntryForced - VerifiedForced - Not VerifiedVoluntaryAccount Code KeyAccount Code Key - One TouchAdministrator Program KeyAll Call Voice P

Memory ProtectionMessage Waiting IndicationsMessage Waiting KeyMicrophone On/Off per StationMobile Extension (MOBEX)Mobility SolutionMultiple Language

4.1 SYSTEM FEATURE DESCRIPTIONSACCOUNT CODE ENTRYStation users may enter an account code (maximum 12 digits) before hanging up from a call. This accou

ADMINISTRATOR PROGRAM KEYThis feature gives designated stations the ability to administer a number of System functions from their key-set using a assi

The embedded Auto Attendant multi-level customizable Menu Trees. These Menu trees can be very simpleor as complex as needed for the application. Calle

7100 can have 10 simultaneous ACD/UCD groups with a maximum of 32 agents per group using sequentialor distributed ring modes.Any time there are one or

Agent StatisticsUCD supervisor positions using a display keyset can monitor the number of agents in a group and how manyagents are currently logged in

CALL FORWARDINGThis feature allows the user to redirect (forward) incoming calls.The calls can be redirected to the attendant,a hunt group, voice mail

CALL HOLD ExclusiveOutside calls can be placed on exclusive hold at any keyset by pressing HOLD twice during a call. Calls placedon exclusive hold can

3.5.2 RING...

CALL WAITING/CAMP-ONBusy stations are notified that a call is waiting (camped-on) when they receive a tone.The tone is repeated ata programmable inter

InvestigateThis feature allows selected stations with a special class of service to investigate any call in progress. If CallerID information is avail

Calling Line Identification (CLI)On ISDN circuits, calling party information is called CLI and is supported on PRI type circuits as describedbelow.PRI

OfficeServ™ EasySet OfficeServ EasySet is a web enabled application that allows keyset customization from virtually any location.The EasySet applicati

CUSTOMER SET RELOCATIONCustomer Set Relocation allows the customer to exchange or swap similar stations in the OfficeServ 7100without wiring changes.

both way lines or incoming only and may be allowed or disallowed for any of the 6 ring plan time periods.The C.O.lines used for DISA must have disconn

With Warning Tone When the barge-in with tone option is set,the barging-in keyset has its microphone on and the barged-in onstation receives an overri

HOT DESKING (ITP KEYSETS)Hot desking is an industry term that describes stations where multiple people have one or more work areasor share a common wo

vide a wider bandwidth for data and video. The OfficeServ 7100 supports the most popular protocol stan-dards in the U.S.PRI Protocols supported: Natio

MESSAGE WAITING INDICATIONS When calling a station and receiving a busy signal or the no answer condition, the caller can leave an indica-tion that a

Convergence: One Solution (Voice, Data, Wireless)1.1OfficeServ Web ManagementWebBrowser(Voicemail/ AA)Data Services4 Port PoE Switch (4SWM)Application

Each Trunk can have a designated music source for playing to callers placed on hold. This setting is overrid-den by some of the other settings such as

•Call Offer/Call Waiting (Camp On): This feature operates in the same manner as in a non networkedswitch. When a called station is busy the caller can

•Forward External: This feature operates in the same manner as a non networked system with the excep-tion that, because calls across a network link ar

OVERFLOWOperatorWhen calls ringing a operator group go unanswered, they can overflow to another destination after a pro-grammed period of time.The ope

PROGRAMMABLE LINE PRIVACYEach outside line can be programmed to ignore the automatic line privacy.This allows up to four other par-ties to join your c

Holiday ScheduleThe system has a table of 20 dates that are used to define holidays. On a date designed as a holiday the sys-tem will remain in a ring

SIP PeeringThe OfficeServ system can also be configured to support SIP peering which allows multiple OfficeServ sys-tems to network and communicate wi

SYSTEM MAINTENANCE ALARMSThe OfficeServ 7100 continuously performs internal system diagnostics. When either a major or minor faultis detected the syst

TRUNK GROUPSOutside lines can be grouped for easy access by dialing a code or pressing a button.There are 11 trunk groupsavailable. Each trunk group c

VOICE MAIL The OfficeServ 7100 voice mail/auto attendant is included with every OfficeServ 7100 system as a standardfeature. It is embedded in the mai

The OfficeServ 7100 can be rack-mounted in a standard 19”data rack, wall-mounted, or set on a desktop. Its com-pact cabinet design, RJ-45 connectors,

Add-On ModulesAppointment ReminderAutomatic HoldAutomatic PrivacyBackground MusicBusy Station CallbackBusy Station Indications (BLF)Call Coverage KeyC

APPOINTMENT REMINDERWhen programmed for a specific time, a keyset will sound a distinctive ring to remind the user of meetingsor appointments. Alarms

tion while at the remote station. To display the Follow Me condition, the TRSF/transfer key lights steady redat the station that is forwarded. The TRS

4.33EXCLUSIVE HOLDPressing HOLD twice will hold a call exclusively at a station so no other station can pick up that call. Intercomcalls are automatic

OFF-HOOK RINGINGWhen a keyset is in use, the system will provide an off-hook ring signal to indicate that another call is wait-ing.The ring signal is

PROTECTION FROM BARGE-INEach station can be programmed as secure or not secure. Secure stations cannot be barged-in on. A stationthat is not secure ca

STATION LOCKWith a programmable personal station passcode, any keyset or single line station can be locked andunlocked to control use of each telephon

4.37Account Code DisplayCall Duration TimerCall for Group IdentificationCall LogsCall Processing InformationCaller ID InformationCalling Party NameCal

Name / Number DisplayDuring normal incoming CO calls, Caller ID name and number can be display simultaneously in the display ofeach keyset. When recei

CALLING PARTY NUMBERWhen an intercom call is received, all display stations show the calling party’s extension number before thecall is answered.CONFE

1.2 SIZE AND CONFIGURATIONThe OfficeServ 7100 is a modular and flexible platform.The cabinet has one (1) dedicated processorslot for the MP10a (Main P

OUTSIDE LINE IDENTIFICATIONEach line can be identified with an 11 character name. Incoming calls display this name before the call isanswered.This fea

Idle display shows extension, name, day, date andtime.This station is camped-on to extension 203 and iswaiting for 203 to answer.This station in the s

SAMSUNG TELECOMCALL FOR:500This display shows an incoming call fromSamsung Telecom ringing at group 500.13054264100702:RINGINGThis display shows an in

average time inqueue is 03:51The average time on hold (waiting to beanswered) is three minutes and 51 seconds.005 calls inqueue nowThere are five call

AUTO ATTENDANT FEATURESApplication Backup and RestoreAutomatic Self ConfigurationCaller ID RoutingCamp-On SupportFax Detection and RoutingGlobal Opera

MENU TREE ROUTINGThe automated attendant routes calls through a menu tree structure. Menus are able to process callers by avariety of means, such as:

SYSTEM ACTIVITY REPORTSThe OfficeServ 7100 provides many useful automated attendant reports.These reports can be used to man-age traffic patterns as w

Availability ScheduleAdministration MailboxAnswering Machine EmulationAutomatically Forward MessagesAutomatically Log InAutomatic Self ConfigurationBu

AUTOMATICALLY LOG INA user’s voicemail can be configured such that upon calling in to the voicemail they are automatically loggedin to their mailbox w

FOLLOW MEIf authorized to do so, a subscriber can choose to have callers that reach their voicemail box to be forwardedto another destination, such as

1.4FIGURE 1-5Virtual Cabinet SlotsVirtual devices are stations and trunks that exist in the software database but do not require a physical connec-tio

MESSAGE PLAYBACK OPTIONSSubscribers are given a wide variety of options when listening to messages. In addition to the standard play,pause, rewind, fa

NIGHT INTERCEPTIf a subscriber configures their availability schedule the system will automatically intercept calls made afterhours. Instead of attemp

VOICE PROMPTED PROGRAMMINGThe OfficeServ 7100 provides a robust telephone user interface (TUI) for voicemail configuration. This TUIallows administrat

4.53SMDR REPORT FOR [STA Miami ] Mar/21/1999 13:49===============================================================================T EXT AUTH TRK MM/DD

4.54Caller ID Number1–15 DigitsCaller ID Name1–15 CharactersSMDR REPORT FOR [STA Miami] Mar/21/99 13:49===============================================

4.554.8 SAMPLE OF UCD EMBEDDED REPORT============================================================UCD GROUP 529 : SALESFROM: SUN 02 Feb 00:00TO : SUN

4.9 UCD CALL STATISTICSCALLS IN QUEUE NOWHow many calls are currently in queue.This statistic is a real time statistic and so will not print on a repo

b) Calls that are not answered by an agent and go to final destination.c) Calls that are sent to the UCD group but callers hang up before being answer

4.10 UCD AGENT STATISTICSLOGGED INThe number of stations programmed in the UCD group and the number of stations that are currently logged in.This stat

4.11 SAMPLE TRAFFIC REPORTTRAFFIC REPORT FOR [ STA Miami ] Mar/21/1999 13:35**************************** SYSTEM STATISTICS ********************

1.2.2 SYSTEM CAPACITIESWhen configuring a system to meet your requirements, select the appropriate number of interface cards listed inPart 2 of this b

4.12 TRAFFIC REPORT OVERVIEWA***************************** SYSTEM STATISTICS ****************************1 BEGINNING: 04/01/99 08:00

10. TRUNK RECALLS TO OPERATOR GROUP: These are any trunk calls that recalled to the operator group.11. INTERNAL PAGE USED: Peg count of every time int

6. OUTGOING: This is the number of times this trunk was used to make an outgoing call. A valid outgoing callis defined by the SMDR START TIME programm

5. ANSD: This is a count of how many times an outside call was answered by the specific station.Outside callersrecalling a station are not counted aga

PART 5. GENERAL USER INFORMATION5.1 RADIO FREQUENCY INTERFERENCEWARNING: This equipment has been tested and found to comply with the limits for a Clas

RINGER EQUIVALENCE (REN)The REN of the 4TRM (1.38) is used to determine the number of devices that may be connected to a telephoneline. Excessive RENs

ELECTRICAL SAFETY ADVISORYParties responsible for equipment requiring AC power should consider including an advisory notice in their cus-tomer informa

SAMSUNG TELECOMMUNICATIONS AMERICABUSINESS COMMUNICATION SYSTEMS 5 YEAR WARRANTYSAMSUNG TELECOMMUNICATIONS AMERICA (“STA”), warrants to its authorized