Samsung HW-J370 User Manual download pdf (Page 27)

ENG

TROUBLESHOOTING

Before requesting service, please check the following.

The unit will not turn on.

• Is the power cord plugged into the outlet?  Connect the power plug to the outlet.

A function does not work when the button is pressed.

• Is there static electricity in the air?  Disconnect the power plug and connect it again.

Sound is not produced.

• Is the Mute function on?

• Is the volume set to minimum?

 Press the

( Mute) button to cancel the function.

 Adjust the Volume.

The remote control does not work.

• Are the batteries drained?

• Is the distance between the remote control and main

unit too far?

 Replace with new batteries.

 Move closer to the unit.

The TV SoundConnect (TV pairing) failed.

• Does your TV support TV SoundConnect?

• Is your TV firmware the latest version?

• Does an error occur when connecting?

• Reset the TV mode and connect again.

 TV SoundConnect is supported by some Samsung

TVs released from 2012 on. Check your TV to see if it

supports TV SoundConnect.

 Update your TV with the latest firmware.

 Contact the Samsung call center.

 Press and hold the

button for 5 seconds to reset

the TV SoundConnect connection.

The red LED on the subwoofer blinks and the subwoofer is not producing sound.

• Your subwoofer may not be connected to the

main body of the product.

 Try to connect your subwoofer again.

(See Page 14)

The subwoofer drones and vibrates noticeably.

• Try to adjust the vibration of your subwoofer.

 Press the WOOFER button on your remote control to

adjust its value (between -12, -6 to +6).

TROUBLESHOOTING

HW-J370-ZC_ENG_0319.indd 27HW-J370-ZC_ENG_0319.indd 27 2015-03-19  1:16:252015-03-19  1:16:25

1 2 ... 22 23 24 25 26 27 28 29 30 31 32 ... 59 60

Comments to this Manuals

No comments

Samsung HW-J370 User Manual Page 27

Comments to this Manuals

Related products and manuals for Speaker sets Samsung HW-J370