Samsung iDCS Release 2/OfficeServ Specifications

Digital Communications SystemGeneral DescriptionEvery effort has been made to eliminate errors and ambiguities in the information contained in this bo

1.6MEMORYThe system operates using stored program control.The operating program (MPP) is stored in 32MB of SDRAM. Allspecific customer data is stored

PART 2. HARDWARE DESCRIPTIONS2.1 KEY SERVICE UNITThe iDCS 100 Release 2 (see Figure 2–1) is a metal cabinet containing the following:• A power supply

• One (1) SIO port, DB9 pin connector• One (1) LAN port (TCP/IP)• Five (5) Status Indication LEDs2.4 INTERFACE CARDS2 SLIThis card is installed in a d

SMGI3 (MEDIA GATEWAY INTERFACE)The SMGI3 card supports up to 16 VoIP channels.There are 8 embedded on the card.An additional 8 channels canbe added by

SMISC4 - MISCELLANEOUS CARDThis optional card provides the following:• A second MOH/BGM input• Three general purpose relays• One alarm sensor contact

MODEM DAUGHTERBOARDThe modem daughterboard plugs on to either the SMISC3 or SMISC4 Miscellaneous Card. This internal modemprovides a 56k/V90 connectio

2.5 STATION EQUIPMENT2.5.1 iDCS SERIES EQUIPMENTiDCS 28D KEYSET (See Figure 2–1) • 32 character display (2 x 16) with three associated soft keys anda

iDCS 64B AOM (See Figure 2–4) • 64 programmable keys with red lights• A maximum of 4 can be assigned to any keyset to provide addi-tional programmable

iDCS KDB-FULL DUPLEX (FKDBF)This is a daughter board that can be installed only in the 18 or 28 button keyset. The standard speakerphonemode of operat

SINGLE LINE TELEPHONE (See Figure 2–9)• Four fixed function keys: hold, flash, new call, and moni-tor.• Data Port:selectable to share station extensio

Publication InformationSAMSUNG TELECOMMUNICATIONS AMERICA reserves the right without prior notice to reviseinformation in this publication for any rea

DOOR PHONE INTERFACE MODULE (DPIM) & DOOR PHONE (see Figures 2–12 and 2–13)• The DPIM adapts any DLI circuit for use with the door phone unit• Com

2.5.3 OfficeServ™ ITP-5000 SERIES EQUIPMENTITP-5012L IP KEYSET (See Figure 2–14) • Built-in speakerphone• Five fixed function keys• 3 Inch x 2.25 LCD

PART 3. SPECIFICATIONSThe following tables provide technical data for the iDCS 100 Release 2 hybrid/key telephone system.3.13.1 ELECTRICAL SPECIFICAT

*This is the maximum length of the cable between the door phone and the DPIM.The DPIM can be installed upto 900 cable feet from the KSU.3.23.3 ENVIRO

SYSTEM TONES3.3

3.43.6a KEYSET LED INDICATIONSCONDITION LED COLOR LED ON LED OFFLINE IDLE OFF — OFFLINE IN USE RED / GREEN STEADY —RECALL AMBER 500 ms 500 ms CALL ON

*These are approximate values based on an idle system.The greater the C.O.line activity on the system, the lowerthese readings will become.In addition

The table above gives estimated system hold up times for a iDCS 100 Release 2 system.These times are based onan idle system equipped with a fully char

PART 4. BUSINESS FEATURE PACKAGESYSTEM FEATURESAccount Code EntryForced - VerifiedForced - Not VerifiedVoluntaryAccount Code KeyAccount Code Key - One

TABLE OF CONTENTSPART DESCRIPTION PAGE1 SYSTEM OVERVIEW1.1 SIZE AND CONFIGURATION ...

Off Premises Extensions (OPX)Operator GroupOverflowOperatorStation GroupOverride CodesPagingInternal Zones (5)External Zones (4)All ExternalPage AllPa

4.1 SYSTEM FEATURE DESCRIPTIONSACCOUNT CODE ENTRYStation users may enter an account code (maximum 12 digits) before hanging up from a call. This accou

ADMINISTRATOR PROGRAM KEYThis feature gives designated stations the ability to administer a number of System functions from their key-set using a flex

Please try again”. Two minutes of battery-backed random access memory (RAM) provide up to 48 customerrecordings for announcements or greetings. Twelve

CALLER IDENTIFICATIONThe iDCS 100 Release 2 supports three methods of identifying an incoming caller depending on the circuittype as described below.A

Store Caller ID NumberAt any time during an incoming call that provides Caller ID information, you may press the STORE key. Thissaves the Caller ID nu

CALL FORWARDINGThis feature allows the user to redirect (forward) incoming calls.The calls can be redirected to the attendant,a hunt group, voice mail

CALL HOLD ExclusiveOutside calls can be placed on exclusive hold at any keyset by pressing HOLD twice during a call.Calls placedon exclusive hold can

stations and IP keysets receive a tone in the earpiece of the handset.The volume of the camp-on tone can beset by the station user. Camped-on calls fo

SmartCentreSmart Centre is an ACD type reporting package that connects to the iDCS 100 Release 2 CTI link and can pro-vide group status information to

4.7 UCD CALL STATISTICS...4.464.8 UCD AGENT S

SplitA keyset user can “split” a conference into separate outside calls, then speak with each caller privately. Thenthe individual calls can be confer

on a DID card.The iDCS 100 Release 2 DID card supports up to four circuits. In addition the DID circuit can bea channel on a digital T1 service termin

DISTINCTIVE RINGINGThe iDCS 100 Release 2 provides distinctive ringing at a station based on selected parameters.• Outside calls have a single ring re

WARNING: BARGE-IN WITHOUT TONE MAY VIOLATE STATE OR FEDERAL LAWS CONCERNING THE RIGHT TOPRIVACY. SAMSUNG TELECOMMUNICATIONS AMERICA IS IN NO WAY RESPO

IN GROUP/OUT OF GROUPIndividuals assigned to a station hunt group may temporarily remove their telephones from the group bypressing the In/Out of Grou

LAN INTERFACEThe iDCS 100 Release 2 MCP1 card provides a 10/100 base T Ethernet interface for connection to a data net-work.This interface allows a hi

MICROPHONE ON/OFF PER STATIONThe microphone can be disabled at any keyset.When the microphone is disabled, the keyset cannot use thespeakerphone, alth

NETWORKINGThe iDCS 100 Release 2 system allows up to 15 systems to be networked together with a high level of featureintegration. The networked system

•Centralized Voice Mail with Message Waiting Lights: This feature allows one Voice mail system to beshared by all stations in a multi-node network. Th

•Voice Mail Transfer Key: Users may transfer a caller directly to a co-workers voice mail box with out ring-ing their telephone by pressing the VT key

iDCS 100 R2/OfficeServ General System DiagramiDCS 28 Button KeysetiDCS 18 Button KeysetiDCS 8 Button KeysetiDCS 64 ButtonAOMiDCS 14 ButtonAOMITP-5012L

PRIME LINE SELECTIONAny station can be programmed to select a specific line, trunk group, telephone number, station or stationgroup when the handset i

RING MODESTime Based Routing - PlansEach C.O. line can be programmed to ring at any station or station group. Each line can be assigned a ringdestina

The remaining numbers in the library can be assigned in blocks of 10 each to individual stations for their per-sonal use. A maximum of 5 blocks (50 nu

TOLL RESTRICTIONThere are 250 allow and 250 deny entries of 11 digits each. Each of these entries can apply to dialing classesB, C, D , E, F and G. Ex

UCD GroupsThe UCD group option allows callers in queue at a UCD group to be temporarily diverted to an announce-ment device and then placed back in th

VIRTUAL EXTENSIONSThe iDCS 100 Release 2 has 32 virtual extension ports encoded in the system database.They can be assignedas keyset or single line an

use when preparing voice compression for IP transport. Compression is used to reduce the digitized voiceinto a smaller bandwidth that can be carried i

STATION FEATURES4.29†Requires optional hardware and/or software.Ask your dealer for details.Add-On ModulesAppointment ReminderAutomatic HoldAutomatic

APPOINTMENT REMINDERWhen programmed for a specific time, a keyset will sound a distinctive ring to remind the user of meetingsor appointments.Alarms

grammed for Forward All. Keyset users can be given an external call forward button to forward their calls toan external phone number. Each outside lin

PART 1. SYSTEM OVERVIEW1.1 SIZE AND CONFIGURATIONThe iDCS 100 Release 2/OfficeServ is a digital VoIP enabled telephone system designed for small busin

GROUP LISTENINGThis feature allows users to turn on the speaker while using the handset. It allows a group of people to listento the distant party ove

OFF-HOOK VOICE ANNOUNCE (EXECUTIVE)A keyset associated with an add-on module may receive an executive off-hook voice announcement whileon another call

PROGRAMMED STATION MESSAGESAny station may select one of 20 messages to be displayed at a calling party’s keyset to advise others of theirstatus.Ten m

SPEAKERPHONEDCS LCD 24B and DCS LCD 12B keysets have built-in speakerphone. The speakerphone enables calls to bemade and received without the use of t

Account Code DisplayCall Duration TimerCall for Group IdentificationCall Processing InformationCaller ID InformationCalling Party NameCalling Party Nu

Next CallIn the event that there is a call waiting or a camped-on call at the user’s keyset, the user can press the NEXTkey to display the Caller ID i

CONFERENCE INFORMATIONWhen a conference is set up, each extension and outside line number is displayed at the controlling stationwhen it is added.When

OVERRIDE IDENTIFICATIONIf another station barges-in on a user’s conversation,the display will alert the user with a [Barge from 2xx] dis-play if the s

SAMPLE DISPLAYSDisplay model keysets have a large, easy-to-read, 32 character liquid crystal display. Helpful call processing infor-mation is provided

SAMPLE CALLER ID DISPLAYS4.41

1.3

SAMPLE UCD DISPLAYS4.42

4.4 SAMPLE SMDR PRINTOUT(WITHOUT CALLER ID)4.43

4.5 SAMPLE SMDR PRINTOUT(WITH CALLER ID/ANI NUMBER)4.44

4.6 SAMPLE UCD REPORT============================================================UCD GROUP 529 : SALESFROM: SUN 02 Feb 00:00TO : SUN 02 Feb 02:54CALL

4.7 UCD CALL STATISTICSCALLS IN QUEUE NOWHow many calls are currently in queue.This statistic is a real time statistic and so will not print on a repo

This statistic includes:a) Calls answered by agent.b) Calls that are not answered by an agent and go to final destination.c) Calls that are sent to th

4.8 UCD AGENT STATISTICSLOGGED INThe number of stations programmed in the UCD group and the number of stations that are currently logged in.This stati

4.9 SAMPLE TRAFFIC REPORTTRAFFIC REPORT FOR [ STA Miami ] Mar/21/1999 13:35**************************** SYSTEM STATISTICS *********************

4.10 TRAFFIC REPORT OVERVIEWA***************************** SYSTEM STATISTICS ****************************1 BEGINNING: 04/01/99 08:00

10. TRUNK RECALLS TO OPERATOR GROUP: These are any trunk calls that recalled to the operator group.11. INTERNAL PAGE USED: Peg count of every time int

1.4

6. OUTGOING: This is the number of times this trunk was used to make an outgoing call. A valid outgoing callis defined by the SMDR START TIME programm

5. ANSD: This is a count of how many times an outside call was answered by the specific station.Outside callersrecalling a station are not counted aga

PART 5. GENERAL USER INFORMATION5.1 RADIO FREQUENCY INTERFERENCEWARNING: This equipment has been tested and found to comply with the limits for a Clas

TELEPHONE CONNECTION REQUIREMENTSThe Federal Communications Commission (FCC) has established rules which permit the DCS to be connecteddirectly to the

CHANGES TO TELEPHONE COMPANY EQUIPMENT OR FACILITIESThe telephone company may make changes in its facilities,equipment,operations or procedures that c

5.7 DISA WARNINGLines that are used for the Direct Inward System Access feature must have the disconnect supervision optionsprovided by the telephone

KEY SYSTEMS DEALER AGREEMENTSAMSUNG TELECOMMUNICATIONS AMERICAKEY SYSTEMS LIMITED WARRANTYSAMSUNG TELECOMMUNICATIONS AMERICA, L.P. ("Samsung"

NOTES

1.5CONFIGURATION NOTES1. Only one 2 SLI card can be installed in the system.2. Only one SMISC card can be installed in the system, either a SMISC3 or