Samsung iDCS Release 2/OfficeServ Specifications download pdf (Page 21)

2.5.3 OfficeServ™ ITP-5000 SERIES EQUIPMENT

ITP-5012L IP KEYSET (See Figure 2–14)

• Built-in speakerphone

• Five fixed function keys

• 3 Inch x 2.25 LCD display with twelve associated soft

keys and a scroll wheel

• UP/DOWN buttons for digital control of speaker, hand-

set and ringer volumes

• Eight selectable ring tones

• Navigation key

ITP-5021D IP KEYSET (See Figure 2–15)

• 32 character display (2 x 16) with three associated soft

keys and a scroll key

• Built-in speakerphone

• 21 programmable keys with tri-colored LEDs

• Five fixed function keys

• UP/DOWN buttons for digital control of speaker, hand-

set and ringer volumes

• Eight selectable ring tones

• Desk or wall-mounted

FIGURE 2-15

FIGURE 2-14

2.11

1 2 ... 16 17 18 19 20 21 22 23 24 25 26 ... 87 88

Release 2 1
TABLE OF CONTENTS 3
5 GENERAL USER INFORMATION 4
PART 1. SYSTEM OVERVIEW 6
1.2 TECHNOLOGY 9
MAXIMUM DEVICE QUANTITIES 9
1.3 PROGRAMMING 10
PART 2. HARDWARE DESCRIPTIONS 11
2.4 INTERFACE CARDS 12
SPLL Daughter Board 13
SMISC3 - MISCELLANEOUS CARD 13
MODEM DAUGHTERBOARD 15
2.5 STATION EQUIPMENT 16
2.5.1 iDCS SERIES EQUIPMENT 16
2.5.2 DCS SERIES EQUIPMENT 18
™ ITP-5000 SERIES EQUIPMENT 21
PART 3. SPECIFICATIONS 23
3.3 ENVIRONMENTAL LIMITS 24
3.4 CABLE REQUIREMENTS 24
3.5 SYSTEM TONES 24
SYSTEM TONES 25
3.6a KEYSET LED INDICATIONS 26
(in minutes)* 27
SYSTEM FEATURES 29
ACCOUNT CODE ENTRY 31
ACCOUNT CODE KEY 31
ACCOUNT CODE KEY – ONE TOUCH 31
Voluntary 32
AUTOMATIC HOLD 33
BACKGROUND MUSIC 33
BRANCH GROUP 33
CALL ACTIVITY DISPLAY 33
CALL COSTING 33
CALLER IDENTIFICATION 34
CALLER ID FEATURES 34
CALL FORWARDING 36
CALL HOLD 37
CALL PARK AND PAGE 37
CALL PICKUP 37
CALL RECORDING 37
CALL WAITING/CAMP-ON 37
CONFERENCE 39
DIRECT TRUNK SELECTION 41
DIRECTORY NAMES 41
DISA SECURITY 41
DISTINCTIVE RINGING 42
DOOR PHONES 42
EXECUTIVE BARGE-IN (OVERRIDE) 42
Primary Rate Interface (PRI) 44
Basic Rate Interface (BRI) 44
MICROPHONE ON/OFF PER STATION 46
MOBILITY SOLUTION 46
MULTIPLE LANGUAGE SUPPORT 46
MUSIC ON HOLD—FLEXIBLE 46
MUSIC ON HOLD – SOURCES 46
NETWORKING 47
Operator 49
Station Group 49
RING MODES 51
RING OVER PAGE 51
SECRETARY POOLING 51
SINGLE LINE CONNECTIONS 51
SPEED DIAL NUMBERS 51
Special Code Table 53
UNIVERSAL ANSWER 54
VIRTUAL EXTENSIONS 55
VOICE MAIL 55
WALKING CLASS OF SERVICE 56
STATION FEATURES 57
DISPLAY FEATURES 64
CALLING PARTY NAME 65
CALLING PARTY NUMBER 65
Call Screen 67
Agent Screen 67
SAMPLE DISPLAYS 68
SAMPLE CALLER ID DISPLAYS 69
SAMPLE UCD DISPLAYS 70
4.4 SAMPLE SMDR PRINTOUT 71
(WITHOUT CALLER ID) 71
4.5 SAMPLE SMDR PRINTOUT 72
(WITH CALLER ID/ANI NUMBER) 72
4.6 SAMPLE UCD REPORT 73
4.7 UCD CALL STATISTICS 74
LONGEST QUEUE TIME TODAY 75
LONGEST QUEUE TIME NOW 75
4.8 UCD AGENT STATISTICS 76
4.9 SAMPLE TRAFFIC REPORT 77
4.10 TRAFFIC REPORT OVERVIEW 78
5.2 FCC REQUIREMENTS 83
RINGER EQUIVALENCE (REN) 84
INCIDENCE OF HARM 84
5.4 UNDERWRITERS LABORATORIES 85
5.5 MUSIC ON HOLD WARNING 85
5.6 EQUAL ACCESS REQUIREMENTS 85
5.7 DISA WARNING 86
KEY SYSTEMS DEALER AGREEMENT 87
KEY SYSTEMS LIMITED WARRANTY 87

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Samsung iDCS Release 2/OfficeServ Specifications Page 21

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