Samsung iDCS100 User Manual Page 30
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4-4
Chapter 4
Business Features Package
Auto Attendant
The integrated digital Automated Attendant feature (AA) provides six ports per AA card and
four ports on a MISC 2 card for simultaneous answering and call processing. Each card has
16 professionally recorded announcements to inform callers of the progress of their calls.
Examples are: “I’m sorry. There is no answer”, “That station is busy”, and “Invalid Number.
Please try again”. A maximum of 127 seconds of super capacitor-backed random access
memory (RAM) provide up to 48 customer recordings for announcements or greetings. (This
RAM will hold data for up to 100 hours without power supplied.) Twelve individual AA Plans,
each with its own dialling options, allow you to build call routing branches as needed. Callers
are routed through the branches by dialling extension numbers or single digits. AA is com-
patible with the SVMi-4, SVMi-8 and Cadence Voice Mail systems.
NOTE: Announcements recorded on one AA card cannot be played to callers on another
AA card.
Automatic Hold
While a keyset user is engaged on an outside (C.O.) call, pressing another trunk key, route
key or Call key automatically places the call on hold when Automatic Hold is enabled. Press-
ing TRSF, CONFERENCE, PAGE or a DSS key always automatically places a C.O. call on
hold. Internal calls can be automatically held only by pressing TRSF or CONFERENCE.
Each keyset user can enable or disable Automatic Hold.
Background Music
Keyset users may choose to hear music through their keyset speakers when optional exter-
nal sources are installed. Each user may adjust this level by the use of a volume control pro-
gram at the selected keyset.
Cadence—Integrated Voice Mail
The iDCS100 can be equipped with Samsung’s proprietary integrated Cadence Voice Mail
and Auto Attendant card (CVM8A). It provides four or eight ports of voice processing (ex-
pandable from four to eight ports). Because it is built into the system it provides such features
as one-touch Call Record, Answering Machine Emulation and Voice Mailbox Administration
with interactive keyset displays.
Call Activity Display
The
i
DCS100 will record and buffer all calling activity within the system. With a Call Activity
Display (CAD) key, the system will display a “snapshot” of the following information:
• maximum number of ports that have been used
• maximum number of trunks that have been used
• maximum number of stations that have been used
• current number of ports in use
• current number of trunks in use
• current number of stations in use
NOTE: This feature is only available with a MEM4 card installed.
- SAMSUNG 1
- Publication Information 2
- Disclaimer 2
- Copyright 2003 2
- Preface 4
- Contents 5
- List of Figures 6
- Voice Over IP (VoIP) 7
- Samsung Keysets 7
- Size and Configuration 8
- (With Analogue Trunks) 10
- (With Digital Trunks) 10
- Microprocessors 11
- Switching 11
- 2 Hardware Descriptions 12
- Chapter 2 13
- 1. Trunk Cards 14
- 2. Station Cards 15
- 3. Other Cards 16
- Station Equipment 17
- 48 Button AOM (Figure 2–8) 19
- KDB-DLI 19
- KDB-SLI 19
- Figure 2–8 48 Button AOM 19
- (Figures 2-9 and 2-10) 20
- (Figure 2–11) 20
- Figure 2–10 Door Phone 20
- 3 iDCS100 Specifications 23
- DCS100 Specifications 24
- System Tones 25
- Keyset LED Indications 26
- 4 Business Features Package 27
- System Feature Descriptions 28
- Auto Attendant 30
- Automatic Hold 30
- Background Music 30
- Call Activity Display 30
- Call Costing 31
- Call Forwarding 32
- Directed 34
- *TAPI 2.1 35
- Add-On (5 Party) 35
- Unsupervised 35
- DISA Security 37
- Distinctive Ringing 37
- Door Phones 37
- Primary Rate Interface (PRI) 39
- Basic Rate Interface (BRI) 39
- Music-On-Hold (MOH)—Sources 41
- Networking 41
- (PRB Key) 43
- Time-Based Routing Plans 44
- Automatic / Manual 44
- Holiday Schedule 44
- Temporary Override 44
- Special Code Table 46
- Trunk Groups 47
- Voice over IP (VoIP) 48
- Add-On Module 49
- Speakerphone 55
- Station Lock 55
- Tri-Coloured Lights 55
- Volume Settings 55
- Wall-Mountable Keysets 55
- Account Code Display 56
- Call Duration Timer 56
- Call Logs 56
- Call Processing Information 56
- Caller ID (CID) Information 57
- Calling Party Name 57
- Call Screen 59
- Agent Screen 59
- Sample Keyset Displays 60
- Sample Caller ID Displays 61
- Sample UCD Displays 62
- Sample SMDR Printout 63
- Sample UCD Report 64
- UCD Call Statistics 65
- Longest Queue Time Today 66
- Longest Queue Time Now 66
- Logged in 66
- Calls Answered 66
- Average Call Time 67
- Average Ring Time 67
- Sample Traffic Report 68
- Traffic Report Overview 69
- Chapter 4 74
- Sample Alarm Report 75
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