Samsung IP Phone DS 5000 User Manual

TABLE OF CONTENTSUSER INSTRUCTIONS SECTIONPART DESCRIPTION PAGE1 ENHANCED DISPLAY PROGRAMMING1.1 OVERVIEW...

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.91.7 PROGRAMMING PERSONAL SPEED DIAL LOCATIONS You can program frequentl

43CUSTOMIZING YOUR KEYSETAME PASSWORDThis feature allows customers using the AME feature to enable password protec-tion. This will prevent unauthorize

SET ANSWER MODE (INTERCOM)You can receive internal calls in one of three modes (see Answering Intercom Callsunder Intercom Calls for descriptions):• W

AUTO ANSWER CO CALLSThis option will allow CO calls that directly ring your phone to auto answer.Whena CO call arrives at your station and this option

CALL LOG The system can log both incoming and outgoing calls placed from or to your tele-phone.You must have a LOG button programmed on your keyset an

VIEWING MESSAGE INDICATIONSYou can view all of your message indications before you return them:• With the handset on-hook, press the MESSAGE button wi

MANAGING KEY ASSIGNMENTSYou can view your key assignments and add extenders to some of your program-mable keys for easy one touch operation of frequen

55Press TRANSFERTransfer:RETURNDial 205205:busyOHVA CAMP ONOHVA to 205 OHVA from 201TMSG REJECTWait for reply GIVE THE CALLTMSG:01 SEN

NO CID DSP Caller ID Digital Signal Processors (CIDDSP’s) are resourcesin the OfficeServ 100, OfficeServ 500, and OfficeServ 7000Series systems requir

INQUIRE CALLER ID PARK/HOLD INFOIf you are informed that an incoming call is on hold or has been parked for you,you may view the Caller ID information

SPECIAL APPLICATION MENUBelow are instructions for additional call processing and special applications thatcan be accomplished via the LCD programming

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.101.8 NAMING YOUR PERSONAL SPEED DIAL LOCATIONS This program allows a ch

2. ALL FWD NO.3. BUSY FWD NO.4. NOANS FWD NO.5. DND FWD NO.0. FWD CANCEL• Press ENTER.• Scroll to or dial 1. FORWARD TYPE and scroll to or dial the de

6564Samsung VoicemailThis section describes how to setup and use the various features available to aSubscriber. A Subscriber is a person that has been

6766Calais Executary Services MenuGroupUrgent Messages1GroupCallback Requests2GroupReminders3GroupPrivate Messages4GroupFax Only Messages5GroupVoice O

690 PLAY MENU OPTIONS EXIT TO AUTO ATTENDANT# PERSONAL SERVICES1 or 3LISTENING TO OLD OR NEW MESSAGES1 Play / replay the message you just heard.11

71b) Record your message at the tone. After recording the message, you will hearthe Send Menu with the following functions:1 Review2 Continue Recordin

73available) and will NOT ring your extension but simply play your Night greet-ing during the night (when you are not available).Note: This does NOT u

756 Edit Personal GreetingsYou may also edit/record each one of the greetings (1-9) at any time.Select a greeting number to edit and follow the instru

77This useful feature will allow you to cancel any messages that have NOT yetbeen picked up by the recipient.5 Auto Play New Messages If this option i

PERSONAL ADMINISTRATION SETTINGS This menu allows you to make changes to basic setup settings, that are rarelychanged. Use these when you initially se

AME PasswordIf your keyset has AME PASSWORD (MMC 110) set to YES, you must enter yourstation password to listen to messages being left. This will prev

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.111.9 ADDING EXTENDERS TO KEYS This program allows you to assign key exte

PERSONAL SPEED DIAL NUMBERSCODE NAME TELEPHONE NUMBER00 _________________________ _________________________01 _________________________ ______________

84PERSONAL SPEED DIAL NUMBERSCODE NAME TELEPHONE NUMBER25 _________________________ _________________________26 _________________________ ____________

NOTESHome PageTable of ContentsITP-5121D

04/2007ITP-5107S User GuideFor OfficeServ™ 100, OfficeServ™ 500,OfficeServ™ 7000 Series Home PageITP-5107STable of Contents

TABLE OF CONTENTSABOUT THIS BOOK ...1THINGS YOU SHOULD KNOW...

CUSTOMIZING YOUR KEYSETAME Password ...41

ABOUT THIS BOOKSamsung’s new OfficeServ Technology keyset model, ITP-5107S, is part of theOfficeServ 100, OfficeServ 500, and OfficeServ 7000 Series.T

3Some simple rules to remember:• Any steady LED indicates the line or feature is in use.• A fast flashing green LED indicates a new call ringing in.•

CONFERENCE BUTTONThe CONFERENCE button allows the user to set up a call with up to 5 parties (sta-tion or trunk).TRANSFER BUTTONTransfer is used to se

7ASSEMBLING YOUR KEYSET• Place the keyset face down on a flat surface.• Insert notched ends of the support bracket into the channels located in theupp

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.121.10 CHECKING STATION STATUS This program displays the following attrib

NAVIGATING THE MENUSOnce the IP setup menu is displayed, you can move to each menu by using thebuttons as described below:• The [0]~[9] dial buttons a

SETTING THE NETWORK PARAMETERSUtilize the following programming steps to program the ITP-5107S keyset tooperate within the users network.YOU CAN SELEC

System Server SetupFrom the Main Setup Menu, the fifth item [5. SYSTEM SERVER SET UP] sets ormodifies settings related to registering the phone to the

15RECALL DIAL TONEPress the NEW button to disconnect your existing call, wait for dial tone and thenmake a new call on the same line.NOTE: If this but

BUSY STATION CALLBACKWhen you call another station and receive a busy signal:• Press the CBK button, if programmed, or dial 44.• When the busy station

19CALL PROCESSINGSYSTEM HOLD• When you are connected to any call, press HOLD. The call will flash green atyour keyset.If this call appears on a line b

first station to hang up, simply press another DSS button. ORPress the CALL button or C.O. line button to return to the outside party andbegin the tra

23FORWARDING CALLS You may forward your calls to another station, group of stations or an externaltelephone number. Program a destination for the type

• Dial 0 to cancel current condition ORDial 1-5 to select the forward type ORPress UP or DOWN to select the forward type.Press the right soft key to m

27DIALING FEATURESSPEED DIALING You can dial a preprogrammed telephone number stored in the system-widespeed dial list of numbers 500~999 or from your

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.131.11 CHANGING YOUR TIME AND DATE DISPLAY Display keysets will always ha

MANUAL RETRY WITH REDIALWhile you are on an outside call listening to a busy signal and you want to redialthe same number dialed.• Press the REDIAL bu

31PAGING AND MESSAGINGMAKING AN INTERNAL PAGETo make an announcement through the keyset speakers in the idle condition:• Lift the handset.• Press the

To retrieve an automatically parked call:• Dial 10 plus the number that was announced. If you have a PAGPK button,press it and dial the number that wa

35CONVENIENCE FEATURESDO NOT DISTURBUse this feature when you want to block calls to your keyset.• While on-hook, press the DND button or dial 401. Th

ANSWERING THE DOOR PHONEWhen you are programmed to receive calls from a door phone:• You will receive three short rings repeated.• Lift the handset.Yo

MANUAL SIGNALLINGUse this feature when you want to send a brief 500ms ring burst to another sta-tion, regardless of the status of your phone (on-hook,

41CUSTOMIZING YOUR KEYSETAME PASSWORDThis feature allows customers using the AME feature to enable password protec-tion. This will prevent unauthorize

43HOT KEYPADOn your phone system your keyset’s keypad can be made “live”or “hot”so that it isnot necessary to lift the handset or press the SPEAKER bu

45DISPLAY FEATURESINTERACTIVE DISPLAY KEYSThe three keys below the display are substitutes for dedicated feature keys and ac-cess codes. Pressing one

CALL PROGRESS DISPLAYS During everyday call handling, your keyset display will provide information that ishelpful and in some cases invaluable. Displa

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.141.12 SETTING STATION ON/OFF OPTIONS The OfficeServ 7100 allows the syst

DIAL 7 P Q R S 7 DIAL 8 T U V Q 8DIAL 9 W X Y Z 9DIAL  := [ ] NOTES:1. When the character you want appears on the same dial pad key as

TEXT MESSAGINGThis feature allows two digital keyset users to respond to each other with prepro-grammed text messages. After receiving an Off Hook Voi

53CALLER IDWHAT IS CALLER ID?Caller ID is the name given to the telephone company-provided feature that de-livers the telephone number and sometimes t

VIEWING THE NEXT CALLER ID CALLIn the event that you have a call waiting or a camped-on call at your keyset, youcan press the NEXT button to display t

57NOTES:1. Each keyset defaults with ten review bins.Please see your system administra-tor to determine the number of bins assigned to your keyset.2.

5958Samsung VoicemailThis section describes how to setup and use the various features available to aSubscriber. A Subscriber is a person that has been

60Calais Executary Services MenuGroupUrgent Messages1GroupCallback Requests2GroupReminders3GroupPrivate Messages4GroupFax Only Messages5GroupVoice Onl

630 PLAY MENU OPTIONS EXIT TO AUTO ATTENDANT# PERSONAL SERVICES1 or 3LISTENING TO OLD OR NEW MESSAGES1 Play / replay the message you just heard.11

65b) Record your message at the tone. After recording the message, you will hearthe Send Menu with the following functions:1 Review2 Continue Recordin

67then play your primary, No Answer greeting during the day (when you areavailable) and will NOT ring your extension but simply play your Night greet-

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.15 FEATURES DESCRIPTION 13 SECURE OHVA When set to OFF an OHVA will be

696 Edit Personal GreetingsYou may also edit/record each one of the greetings (1-9) at any time.Select a greeting number to edit and follow the instru

71This useful feature will allow you to cancel any messages that have NOT yetbeen picked up by the recipient.5 Auto Play New Messages If this option i

PERSONAL ADMINISTRATION SETTINGS This menu allows you to make changes to basic setup settings, that are rarelychanged. Use these when you initially se

AME PasswordIf your keyset has AME PASSWORD (MMC 110) set to YES, you must enter yourstation password to listen to messages being left. This will prev

PERSONAL SPEED DIAL NUMBERSCODE NAME TELEPHONE NUMBER00 _________________________ _________________________01 _________________________ ______________

78PERSONAL SPEED DIAL NUMBERSCODE NAME TELEPHONE NUMBER25 _________________________ _________________________26 _________________________ ____________

04/2007DS 5000 Series User GuideFor OfficeServ™ 100, OfficeServ™ 500, andOfficeServ™ 7000 SeriesHome PageDS 5000Table of Contents

TABLE OF CONTENTSABOUT THIS BOOK ...1THINGS YOU SHOULD KNOW...

CUSTOMIZING YOUR KEYSETAME Password ...38

ABOUT THIS BOOKSamsung’s new DS 5000 Series is part of the OfficeServ 100, OfficeServ 500, andOfficeServ 7000 Series.The DS 5000 keysets incorporate a

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.16 If option 04 from above list is dialed at Step 2 [201] STN ON/OF

3Some simple rules to remember:• Any steady LED indicates the line or feature is in use.• A fast flashing green LED indicates a new call ringing in.•

CONFERENCE BUTTONThe CONFERENCE button allows the user to set up a call with up to 5 parties (sta-tion or trunk).TRANSFER BUTTONTransfer is used to se

7DS 5021D6SYSTEM TONESThe system provides several tones to assist you. Some of these tones are alreadyfamiliar to you.Intercom Dial Tone—A steady tone

9ASSEMBLING YOUR KEYSET• Place the keyset face down on a flat surface.• Insert notched ends of the support bracket into the channels located in theupp

11OUTSIDE CALLSMAKING AN OUTSIDE CALL• Lift the handset and press an idle outside line button,line group button or diala line access code to receive d

13INTERCOM CALLSCALLING OTHER STATIONS• Dial the extension number or group number.• Wait for the party to answer. If you hear a brief tone burst inste

CALLING YOUR SYSTEM OPERATOR• Dial 0 to call your system operator or group of operators.• If you want to call a specific operator, dial that person’s

• If you do not answer this recall within a pre-programmed period of time, it willgo to the system operator.CONSULTATION HOLDWhen you are talking on a

• Lift the handset or press the SEND button to answer.NOTE: Intercom calls will not go on Automatic Hold.CONFERENCE CALLSYou may conference up to five

FORWARD BUSY/NO ANSWERIf you have both a Forward on Busy destination and a Forward No Answer desti-nation programmed, you may set both of these at the

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.171.13 SELECTING A RING TONE Each keyset user can select one of eight rin

PRIVACY RELEASEThis feature will allow another station to join in our conversation by releasing pri-vacy on the C.O. from your phone.To Release Privac

For the purposes of pro-gramming speed dial num-bers, the programmable but-tons are known as A,B,C,D,Eand F.• The A button is not used.• The B button

• When the called party answers, lift the handset or press the flashing SPEAK-ER to begin speaking.NOTES:1. If you make another call, auto-redial is c

29MEET ME PAGE• Lift the handset.• Press the Meet Me Page (MMPG) button or dial 54.• Dial the desired zone number.• After the attention tone, instruct

NOTES:1. Display keyset users can view message indications and return them in anyorder. See Viewing Message Indications under Display Features.2. If t

ESTABLISHED CALL PICKUPTo pick up an established call in progress at a single line extension connected to acomputer modem on your PC.• Press the EP bu

To transfer all calls to the Secretary:• Press the DIVERT button while the phone is idle.The LED will be lit and all callswill ring the secretary.The

OHVA BLOCKYour keyset can be programmed with an OHVA Block (BLOCK) button. Pressingthis button will prevent anyone from making an OHVA to you until yo

SET ANSWER MODE (INTERCOM)You can receive internal calls in one of three modes (see Answering Intercom Callsunder Intercom Calls for descriptions):• W

AUTO ANSWER CO CALLSThis option will allow CO calls that directly ring your phone to auto answer.Whena CO call arrives at your station and this option

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.181.14 ALARM REMINDER Station users can have three alarms programmed at t

43DISPLAY FEATURESINTERACTIVE DISPLAY KEYSThe three keys below the display are substitutes for dedicated feature keys and ac-cess codes. Pressing one

CALL PROGRESS DISPLAYS During everyday call handling, your keyset display will provide information that ishelpful and in some cases invaluable. Displa

DIAL 7 P Q R S 7 DIAL 8 T U V Q 8DIAL 9 W X Y Z 9DIAL  := [ ] NOTES:1. When the character you want appears on the same dial pad key as

TEXT MESSAGINGThis feature allows two digital keyset users to respond to each other with prepro-grammed text messages. After receiving an Off Hook Voi

51CALLER IDWHAT IS CALLER ID?Caller ID is the name given to the telephone company-provided feature that de-livers the telephone number and sometimes t

VIEWING THE NEXT CALLER ID CALLIn the event that you have a call waiting or a camped-on call at your keyset, youcan press the NEXT button to display t

55• If you have entries in your review list, the most recent call will be shown first.• You can now CLEAR this entry, ORUse NND to view more informati

OR• Press END to exit programming.3. SPEED DIAL: Allows you to search through Station and System Speed DialNumbers.You may dial the number directly fr

59Samsung VoicemailThis section describes how to setup and use the various features available to aSubscriber. A Subscriber is a person that has been a

60Calais Executary Services MenuGroupUrgent Messages1GroupCallback Requests2GroupReminders3GroupPrivate Messages4GroupFax Only Messages5GroupVoice Onl

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.1PART 1. ENHANCED DISPLAY PROGRAMMING 1.1 OVERVIEW • iDCS KEYSETS This d

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.191.15 STATION VOLUME This procedure allows users to view and set the lev

GETTING STARTEDUsing your new Samsung Voicemail Subscriber Services is as simple as followinga few simple spoken instructions. First time users should

99 Change playback speed of the recording.There are two levels of speed during playback.Dialing this code will togglebetween the two speeds.0 Play opt

67Note: ALL Access Manager options MUST be individually allowed by the SystemAdministrator for each Subscriber. They are:1 Follow MeAllows the subscri

Example:“Hi this is John Smith. I'm sorry I am not available to answer your call.If someone else can help you, please enter the extension number

Setting Up Message Alert: From the Subscriber Services Menu press [6] for Mailbox Administration. Press [1] for Message Alert. There are 4 options

73# PERSONAL SERVICESThe Personal Administration Menu is used to set your password and record yourname. Many of these features must be allowed by the

Note: Remember if you know what digits to press, you can enter them at anytime you do not have to wait to be prompted. This feature can be toggledon/o

SHORTCUTSCallingCalling a station that is busy or does not answer you can press [#] to immediatelysend the call to the called parties mailbox.Call Div

79PERSONAL SPEED DIAL NUMBERSCODE NAME TELEPHONE NUMBER25 _________________________ _________________________26 _________________________ ____________

NOTESNOTESHome PageTable of ContentsDS 5000

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.20 If option 1 from above list is dialed at step 2 [201] STN VOLUME OFF-

TABLE OF CONTENTSABOUT THIS BOOK ...1THINGS YOU SHOULD KNOW...

Manual Signalling ...39Off-Hook Voice Announce

ABOUT THIS BOOKYour iDCS keyset is the most visible part of your telephone system.No matter whatmodel keyset you are using telephone calls are handled

3Your outside calls will light green on your keyset and red on other keysets. Younever lose sight of your calls while they are on hold.They stay right

5iDCS 28D KEYSET4FEATURE ACCESS CODESThis user guide is written based on the default access code for using system fea-tures. If the system numbering p

7iDCS 8D KEYSETScrollHOLDANS/RLS12ABC3 DEF4 GHI5 JKL6 MNO7PQRS8 TUV9WXYZ0OPERCall 1 Call 2Message TransferSpeakerVOLUMEiDCS 8D32 CHARACTER DISPLAYTwo

8iDCS 64B AOM1234567891011 12 13 14 1516 17 18 19 2021 22 23 24 2526 27 28 29 3031 32 33 34 3536 37 38 39 4041 42 43 44 4546 47 48 49 5051 52 53 54 55

11ASSEMBLING YOUR KEYSET• Place the keyset face down on a flat surface.• Remove the base pedestal by placing your thumbs over the attachment clipsand

13SECURINGSCREWSREMOVEKNOCKOUTSADDING AN iDCS 14 BUTTON KEY STRIP• Place the keyset face down on a flat surface.• Remove the base pedestal by placing

RECALL DIAL TONEPress the NEW button to disconnect your existing call, wait for dial tone and thenmake a new call on the same line.NOTE: If this butto

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.211.16 SETTING A PROGRAMMED MESSAGE When you will be away from your phone

BUSY STATION CALLBACKWhen you call another station and receive a busy signal:• Press the CBK key, if programmed, or dial 44.• When the busy station be

19CALLING YOUR SYSTEM OPERATOR• Dial 0 to call your system operator or group of operators.• If you want to call a specific operator, dial that person’

first station to hang up, simply press another DSS button. ORPress the CALL button or C.O.line key to return to the outside party and beginthe transfe

23FORWARDING CALLS You may forward your calls to another station, group of stations or an externaltelephone number. Program a destination for the type

• Dial 0 to cancel current condition ORDial 1-5 to select forward type ORPress UP or DOWN to select forward type.Press the right soft key to move the

27DIALING FEATURESSPEED DIALING You can dial a preprogrammed telephone number stored in the system-widespeed dial list of numbers 500–999 or from your

MANUAL RETRY WITH REDIALWhile you are on an outside call listening to a busy signal and you want to redialthe same number dialed.• Press the REDIAL ke

31PAGING AND MESSAGINGMAKING AN INTERNAL PAGETo make an announcement through the keyset speakers in the idle condition:• Lift the handset.• Press the

To retrieve an automatically parked call:• Dial 10 plus the number that was announced. If you have a PAGPK key, pressit and dial the number that was a

35CONVENIENCE FEATURESDO NOT DISTURBUse this feature when you want to block calls to your keyset.• While on-hook, press the DND key or dial 401.The DN

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.221.17 ALARM REMINDER WITH MESSAGE Station users can have three alarms pr

ANSWERING THE DOOR PHONEWhen you are programmed to receive calls from a door phone:• You will receive three short rings repeated.• Lift the handset or

MANUAL SIGNALLINGUse this feature when you want to send a brief 500ms ring burst to another station,regardless of the status of your phone (on-hook,of

41CUSTOMIZING YOUR KEYSETAME PASSWORDThis feature allows customers using the AME feature to enable password protec-tion. This will prevent unauthorize

43Your keyset may be equipped with a Headset mode key. If it is so equipped press-ing this key while the light is out will cause the keyset to enter h

45DISPLAY FEATURESINTERACTIVE DISPLAY KEYSThe three keys below the display are substitutes for dedicated feature keys and ac-cess codes. Pressing one

CALL PROGRESS DISPLAYS During everyday call handling, your keyset display will provide information that ishelpful and in some cases invaluable. Displa

DIAL 8 T U V Q 8DIAL 9 W X Y Z 9DIAL  := [ ] NOTES:1. When the character you want appears on the same dial pad key as the previ-ous charac

51TEXT MESSAGINGThis feature allows two digital keyset users to respond to each other with prepro-grammed text messages. After receiving an Off Hook V

53CALLER IDWHAT IS CALLER ID?Caller ID is the name given to the telephone company-provided feature that de-livers the telephone number and sometimes t

VIEWING THE NEXT CALLER ID CALLIn the event that you have a call waiting or a camped-on call at your keyset, youcan press the NEXT key to display the

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.231.18 CALLER ID DISPLAY The station user can change the order in which

57• You can now CLEAR this entry, ORUse NND to view more information about this call, ORPress DIAL to call this person back, ORPress SCROLL and then p

59iDCS 64 BUTTON MODULEWITH KEYSETThe 64 button module is used when you need more programmable keys added toyour keyset. The 64 red LED’s provide visu

6160Calais Executary Services MenuGroupUrgent Messages1GroupCallback Requests2GroupReminders3GroupPrivate Messages4GroupFax Only Messages5GroupVoice O

GETTING STARTEDUsing your new Samsung Voicemail Subscriber Services is as simple as followinga few simple spoken instructions. First time users should

99 Change playback speed of the recording.There are two levels of speed during playback.Dialing this code will togglebetween the two speeds.0 Play opt

67Note: ALL Access Manager options MUST be individually allowed by the SystemAdministrator for each Subscriber. They are:1 Follow MeAllows the subscri

Example:“Hi this is John Smith. I'm sorry I am not available to answer your call.If someone else can help you, please enter the extension number

Setting Up Message Alert: From the Subscriber Services Menu press [6] for Mailbox Administration. Press [1] for Message Alert. There are 4 options

7372This useful feature will allow you to cancel any messages that have NOT yet beenpicked up by the recipient.5 Auto Play New Messages If this option

Note: Remember if you know what digits to press, you can enter them at anytime you do not have to wait to be prompted. This feature can be toggledon/o

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.242. Dial 0 or 1 to select CID or ANI OR [201] ANI DISP NUMBER FIRST Pr

SHORTCUTSCallingCalling a station that is busy or does not answer you can press [#] to immediatelysend the call to the called parties mailbox.Call Div

79PERSONAL SPEED DIAL NUMBERSCODE NAME TELEPHONE NUMBER25 _________________________ _________________________26 _________________________ ____________

NOTESNOTESHome PageTable of ContentsiDCS Keyset

NOTESHome PageTable of ContentsiDCS Keyset

TABLE OF CONTENTSABOUT THIS BOOK ...1THINGS YOU SHOULD KNOW ...

ABOUT THIS BOOKThis booklet provides instructions for using an industry standard single line tele-phone set with the OfficeServ 100, OfficeServ 500, a

3SYSTEM TONESThe system provides several tones to assist you. Some of these tones are alreadyfamiliar to you.Intercom Dial Tone—A steady tone that ind

RECALL DIAL TONEHookflash and then dial 18 to disconnect your outside call and receive telephonecompany dial tone for a new call.BUSY LINE QUEUING WIT

CALLING YOUR SYSTEM OPERATOR• Lift the handset and dial 0 to call your system operator or group of opera-tors. • If you want to call a specific operat

TRANSFERRING CALLSTransfer is used to send any call to another extension in one of two ways. You canperform a screened transfer by informing the other

ITP-5112L User Guide04/2007For OfficeServ™ 100, OfficeServ™ 500,OfficeServ™ 7000 Series Home PageITP-5112LTable of Contents

FORWARD ALL CALLSTo forward all of your calls to another station:• Lift the handset and dial 601 followed by the destination you want yourcalls to for

13DIALING FEATURESSPEED DIALING You can dial a preprogrammed telephone number stored in the system-widespeed dial list of numbers 500–999 or from your

PAGING AND MESSAGINGMAKING AN INTERNAL PAGETo make an announcement through the keyset speakers in the idle condition:• Lift the handset.• Dial 55 plus

CANCELING A MESSAGEYou can cancel a message indication that you have left at another station.• Lift the handset.• Dial 42 plus the extension number of

To enter an account code after the outside party hangs up.• After the outside party hangs up, hookflash, receive confirmation tone andthen dial 47.•

PERSONAL SPEED DIAL NUMBERSCODE NAME TELEPHONE NUMBER00 _________________________ _________________________01 _________________________ ______________

N O T E SPERSONAL SPEED DIAL NUMBERSCODE NAME TELEPHONE NUMBER25 _________________________ _________________________26 _________________________ _____

N O T E SHome PageTable of ContentsSTD Telephone

SYSTEMADMINISTRATIONANDSPECIAL FEATURES GUIDEforOfficeServ™ 100, OfficeServ™ 500OfficeServ™ 7000 SeriesApril 2007Samsung Telecommunications America re

SYSTEM ADMINISTRATOR PROGRAMMINGCustomer Level Access ...

TABLE OF CONTENTSABOUT THIS BOOK ...1THINGS YOU SHOULD KNOW...

1ABOUT THIS BOOKThis book contains instructions for special features that every telephone user maynot need to know.The owner can decide who the system

CALLING THE SYSTEM OPERATORAny station that dials 0 will ring its assigned operator. (If tenant service is used,each tenant may have a different opera

OfficeServ 100 20 Groups& OfficeServ 7100 (500 through 519) these can be changed to 4 digits ifrequired.To create a backup or relief operator pos

NOT VERIFIEDWhen set for this option the user must enter an account code for all outgoing calls,but the account code is not verified against the syste

8lines in the other system to make outside calls. Tie line calls can be put on hold,transferred and conferenced in the same manner as are other outsid

TEAR HERECALLER ID SPECIAL FEATURESINVESTIGATEInvestigate allows selected stations with a special class of service to investi-gate any call in progres

10SYSTEM ADMINISTRATORPROGRAMMINGCUSTOMER LEVEL ACCESSBefore any customer programs can be accessed, you must first open system pro-gramming using the

1211CHANGING FEATURE PASSCODEYou can change individual feature passcodes. This program is used to change thepasscodes for several features. These feat

4. Press TRSF to store and exit programming OR press SPK to store and advance to the next programNOTE: Directory information is always 11 characters.D

iDCS / ITP / DS 5000 KEYSETSCOUNT 1 2 3 4 5DIAL 0 < > . ) 0 DIAL 1 space ? , ! 1DIAL 2 A B C @ 2DIAL 3 D E F # 3DIAL 4 G H I $

Background Music ...40Established

1817PROGRAM SYSTEM SPEED DIAL NUMBERSThe system list starts with 200 numbers and can be increased in blocks of ten.Thesystem may have either 500 or 95

20194. Press the F key to toggle to ProgramSYS SPEED NAMESystem Speed Dial Names, step 3 to 505:enter the name5. Press TRSF to store and exit program

2221PROGRAM PERSONAL SPEED DIAL NUMBERS FOR OTHER STATIONSIndividual station users can program their own numbers, but in cases where this isnot practi

24234. Dial the location number (e.g., 05) OR [205] SPEED DIALpress UP or DOWN to select the location 05: _and press the right soft key to move the cu

2625KEYPAD - Used to enter characters.HOLD - Press to clear entry.Open customer programming and follow the instructions below.ACTION DISPLAY1. Press T

2827MANAGING KEY ASSIGNMENTSYou can view station key assignments and add extenders to some of the program-mable keys for easy one touch operation of f

3029PROGRAMMING ACCOUNT CODESThis program is used to add or change account code entries.PROGRAM KEYS KEYPAD - Used to enter the account code (allowabl

312. Dial the station number (e.g., 205) OR [205] NO ANS FWDpress UP or DOWN key to select the 010 SECstation and press the right soft key OR ORpres

34CUSTOMER SET RELOCATION This program is used to swap information associated with two stations. All assign-ments such as trunk ring,station group, st

3635SYSTEM MAINTENANCE ALARMSThe OfficeServ 100, OfficeServ 500, and OfficeServ 7000 systems provide a featurethat self-checks for any failures.If a f

ABOUT THIS BOOKSamsung’s new OfficeServ technology keyset model ITP-5112L is part of theOfficeServ 100, OfficeServ 500, and OfficeServ 7000 Series.The

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.2This diagram illustrates the keys on a iDCS 8 BUTTON keyset that have s

3TERMINAL STATUS INDICATORThe terminal status indicator light is positioned on the top right corner of the key-set above the display.The terminal stat

5SCROLL BUTTON ASSEMBLYThe scroll button is actually a type of thumbwheel assembly. You may use it toscroll through the station screens. Rolling the S

Note that the DIRECTION BUTTON has four icons,at the top,bottom,left andright of the ENTER button. These icons are used to navigate directly toparticu

9ASSEMBLING YOUR KEYSET• Place the keyset face down on a flat surface.• Insert notched ends of the support bracket into the channels located in theupp

11• The [0]-[9] dial buttons are used to directly choose a menu, or sub menuoptions.• The [ENTER] button in the navigation button assembly is used wh

6. FACTORY RESETThis option resets ITP to factory default settings.7. REBOOTThis option reboots the ITP.NAVIGATING THE MENUSWhen programming within va

15You must input the ID assigned to your ITP phone.See your phone system admin-istrator to get this value. Press the [ENTER] button to save and exit.F

DIALING FROM THE OUTGOING /INCOMING MENU• From the station idle screen, press the MENU button and select PHONE-BOOK.• Select OUTGOING CALLS or INCOM

182. While a call is ringing in, press the SCREEN button to display the programma-ble button screen. This will enable you to view and invoke any of th

AUTO ANSWER MODEWhen another station calls you, your keyset will sound a brief attention tone andthen automatically answer the call.• Your microphone

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.31.2 LOCKING YOUR KEYSET You can lock your keyset to prevent other people

23CALL PROCESSINGSYSTEM HOLDWhen you are connected to any call, press HOLD.The call will flash at the keyset. Ifthis call appears on a line button at

25TRANSFERRING CALLSTransfer is used to send any calls to another extension in one of two ways.You cando a screened transfer by informing the other ex

2726TRANSFER TO VOICEMAILThis feature is used to send a call directly to a voice mailbox.Your keyset must havea correctly programmed VT button to acco

2. From the LCD:• Press the MENU button, scroll to the CALL FORWARD icon, press ENTER.• Scroll to the desired Forward Option. Press ENTER button.• You

31DIALING FEATURESAll “DIALING FEATURES” instructions are written to support Overlap Dialing mode.This is the technical name for dialing from a teleph

• While on-hook, press TRANSFER and then dial 105.• Dial a speed dial number (00–49).• Dial a line or line group access code.• Dial the telephone numb

35AUTOMATIC REDIAL/RETRYWhen you are making an outside call and you receive a busy signal,the system canautomatically redial the number for you. It wi

• Press WAIT or TRANSFER.• Remain off-hook until the person dials 56 from any phone.• The paged person will be automatically connected with you.CALL P

392. If the Hot Keypad feature has been turned off, you must first lift the handsetor press the SPEAKER button before you begin dialing.3. If a messag

ESTABLISHED CALL PICKUPTo pick up an established call in progress at a single line extension connected toa computer modem on your PC.• Press the EP bu

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.41.3 CHANGING YOUR PASSCODE Each keyset user can set or change his/her in

• Write your message using the dial pad buttons. Each press of a key selects acharacter. Pressing the next key moves the cursor to the next position.

45message and press ENTER (while maintaining contact with t he caller). Thismethod does not give you the option to transfer the call to another statio

47• Press CANCEL to return to Main Config Menu—OR—press END to return toidle screen.MANUAL SIGNALLING Use this feature when you want to send a brief 5

CUSTOMIZING YOUR KEYSETAME PASSWORDThis feature allows people using the AME feature to enable password protection.This will prevent unauthorized peopl

SET ANSWER MODE (INTERCOM)You can receive internal calls in one of three modes (see Answering Intercom Callsunder Intercom Calls for descriptions).• W

From the LCD:• Press MENU button.• Scroll to SETUP option, press ENTER.• Scroll to STATION ON/OFF and press ENTER—OR—you may dial 6 andimmediately ent

• With the handset on-hook, press TRANSFER and then dial 110.• Dial 061 to turn ring preference on or 060 to turn it off.• Press TRANSFER to store you

DIAL BY NAMEEach station or speed dial number can have an associated directory name. A sta-tion or speed dial number can be selected by scrolling alph

59VIEWING MESSAGE INDICATIONSYou can view all of your message indications before you return them:• With the handset on-hook, press the MESSAGE button

6160LCR WITH CLEARWhen you are making outside call using LCR and dial an incorrect digit, you canpress the CLEAR soft key to reenter the telephone num

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.51.4 CALL FORWARDING The OfficeServ 7100 allows the system administrator

63STORING A CALLER ID NUMBERAt any time during an incoming call that provides CID information, you may savethe CID number as a speed dial number in y

APPLICATION PROGRAM MENUSMuch of the call processing of the ITP 5112L can be accomplished by using thevarious feature/function screens on the LCD. Bel

b. RETRIEVE MESSAGE: Select this option to RETRIEVE a saved messagefro the Message Box. When selected a list of saved messages will beshown. You can s

7. OUT CODE SETUP8. NETWORK INFO: Provides all IP network related information.MY PHONEUsed to personalize your keyset.1. MY NAME: Enters the user’s na

71Samsung VoicemailThis section describes how to setup and use the various features available to aSubscriber. A Subscriber is a person that has been a

7372Calais Executary Services MenuGroupUrgent Messages1GroupCallback Requests2GroupReminders3GroupPrivate Messages4GroupFax Only Messages5GroupVoice O

0 PLAY MENU OPTIONS EXIT TO AUTO ATTENDANT# PERSONAL SERVICES1 or 3LISTENING TO OLD OR NEW MESSAGES1 Play / replay the message you just heard.11 P

b) Record your message at the tone. After recording the message, you will hearthe Send Menu with the following functions:1 Review2 Continue Recording3

then play your primary, No Answer greeting during the day (when you areavailable) and will NOT ring your extension but simply play your Night greet-in

6 Edit Personal GreetingsYou may also edit/record each one of the greetings (1-9) at any time.Select a greeting number to edit and follow the instruct

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.6 2. Dial 0 – 4 to select forward type OR [201] FORWARD 1:ALL CALL

This useful feature will allow you to cancel any messages that have NOT yetbeen picked up by the recipient.5 Auto Play New Messages If this option is

PERSONAL ADMINISTRATION SETTINGS This menu allows you to make changes to basic setup settings, that are rarelychanged. Use these when you initially se

AME PasswordIf your keyset has AME PASSWORD (MMC 110) set to YES, you must enter yourstation password to listen to messages being left. This will prev

PERSONAL SPEED DIAL NUMBERSCODE NAME TELEPHONE NUMBER00 _________________________ _________________________01 _________________________ ______________

PERSONAL SPEED DIAL NUMBERSCODE NAME TELEPHONE NUMBER25 _________________________ _________________________26 _________________________ ______________

NOTESHome PageTable of ContentsITP-5112L

04/2007ITP-5121D User GuideFor OfficeServ™ 100, OfficeServ™ 500,OfficeServ™ 7000 Series Home PageITP-5121DTable of Contents

TABLE OF CONTENTSABOUT THIS BOOK ...1THINGS YOU SHOULD KNOW...

CUSTOMIZING YOUR KEYSETAME Password ...43

ABOUT THIS BOOKSamsung’s new OfficeServ Technology keyset model, ITP-5121D, is part of theOfficeServ 100, OfficeServ 500, and OfficeServ 7000 Series.T

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.71.5 SETTING YOUR ANSWER MODE Each keyset can have its answer mode for in

3Some simple rules to remember:• Any steady LED indicates the line or feature is in use.• A fast flashing green LED indicates a new call ringing in.•

CONFERENCE BUTTONThe CONFERENCE button allows the user to set up a call with up to 5 parties (sta-tion or trunk).TRANSFER BUTTONTransfer is used to se

7ITP-5121D6SYSTEM TONESThe system provides several tones to assist you. Some of these tones are alreadyfamiliar to you.Intercom Dial Tone—A steady ton

>1.SYSTEM EASY WIZARD 2.SYSTEM INFORMATION 3.NETWORK SETUP 4.LOAD & UPGRADE SETUP 5.SYSTEM SERVER SETUP 6.FACTORY RESET 8ASSEMBLING YOUR KE

MENU STRUCTUREThe IP SETUP MENU is configured as follows:1. SYSTEM EASY WIZARDThis option will guide you through setting up all required parameters fo

Setting IP Manually• From the “Network Mode Setup” Menu,select [1.MANUAL IP] and press ENTER.Next, press the END button to get to theNETWORK SETUP MEN

System Server SetupThe fifth item [5. SYSTEM SERVER SET UP] sets or modifies settings related toregistering the phone to the MCP. You can obtain this

17RECALL DIAL TONEPress the NEW button to disconnect your existing call, wait for dial tone and thenmake a new call on the same line.NOTE: If this but

BUSY STATION CALLBACKWhen you call another station and receive a busy signal:• Press the CBK button, if programmed, or dial 44.• When the busy station

21CALL PROCESSINGSYSTEM HOLD• When you are connected to any call, press HOLD. The call will flash green atyour keyset.If this call appears on a line b

OfficeServ 7100 USER INSTRUCTIONS TECHNICAL MANUAL PART 1 APRIL 2007 1.81.6 PROGRAMMING YOUR STATION’S NAME Names are written using the keypad.

first station to hang up, simply press another DSS button. ORPress the CALL button or C.O. line button to return to the outside party andbegin the tra

25FORWARDING CALLS You may forward your calls to another station, group of stations or an externaltelephone number. Program a destination for the type

• Dial 0 to cancel current condition ORDial 1-5 to select the forward type ORPress UP or DOWN to select the forward type.Press the right soft key to m

29DIALING FEATURESAll “DIALING FEATURES” instructions are written to support Overlap Dialing mode.This is the technical name for dialing from a teleph

MANUAL RETRY WITH REDIALWhile you are on an outside call listening to a busy signal and you want to redialthe same number dialed.• Press the REDIAL bu

33PAGING AND MESSAGINGMAKING AN INTERNAL PAGETo make an announcement through the keyset speakers in the idle condition:• Lift the handset.• Press the

To retrieve an automatically parked call:• Dial 10 plus the number that was announced. If you have a PAGPK button,press it and dial the number that wa

37CONVENIENCE FEATURESDO NOT DISTURBUse this feature when you want to block calls to your keyset.• While on-hook, press the DND button or dial 401. Th

ANSWERING THE DOOR PHONEWhen you are programmed to receive calls from a door phone:• You will receive three short rings repeated.• Lift the handset or

MANUAL SIGNALLINGUse this feature when you want to send a brief 500ms ring burst to another sta-tion, regardless of the status of your phone (on-hook,